Beware.. I was offered a subscription to continue watching a story. After I subscribed and went to watch the next episode I was told there were no more episodes at this time. I had to subscribe to a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This program dors not deliver. It gives half stories and makes ypu wait for the serries. Ive waited 6mths for the dragon story to finish to know avail offers a free to watch of mostly unfinished stori... Vis mer
For three or four years, and in the past months, the service has become so unstable that the videos randomly stop playing, and the support is not responding most of the time. And when they do, they... Vis mer
Awesome service for video hosting and with AI-driven technology. From Transcribing, to Searching the entire collection. Clean interface, and great support, along with feature requests that were put... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Next-gen video platform with AI-powered video search. Embed, share, and search your video, audio, and collections, all from one place.
Kontaktopplysninger
USA
- muse.ai
Great Platform and Customer Service!!
Very impressed with what these guys are doing with Muse. With Muse our clients can find exactly what they need in a video without wasting any time.
There is also the bonus of when you make a suggestion for features that are in alignment with making Muse better they get it done in record time. This has really helped with our implementation for our new platform.
15. januar 2021
Anmeldelse skrevet uten oppfordring
Muse.ai has no customer support, and doesn't answer to their emails.
Muse.ai didn't have a free trial mode but they did mention that they would cover refunds in 72 hours. I have decided to pay for it to give it a try, and their service does do a good job at what it does, it just didn't do exactly what i needed. So i reached out to customer support and it's been by far the worst support I've received. It's now been weeks, with many follow up emails, and I'm not hearing back from them and I still didn't get a refund. It's now been well over 72 hours and I wouldn't be surprised if they refuse me the refund because of it. I would avoid this service entirely because of the extremely poor, or even non-existant, customer support.
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Edit: Be wary of reviews posted shortly after mine. Muse has finally responded to me, has still not issued a refund, and is trying to cover my review because I didn't want to remove it until i received the refund. Be aware!
15. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra muse.ai
Dear Mathieu, we deeply regret we were not able to give you the level of service you were looking for. In terms of plans and refunds, for obvious reasons we do not default to refunding our heavily discounted yearly subscriptions, as is set out in our T&Cs. If a client signs-up for a monthly plan we may exercise discretion and provide a refund. For trying our services, muse.ai provides a number of free trials every day. Our open documentation is also filled with examples and snippets that potential clients can see/try/experiment before deciding to subscribe. We will endeavor to make our refund policy even clearer. All your feedback is much appreciated and this post should be very helpful for anyone in doubt. Thank you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.