mStore.ie Xiaomi Store Anmeldelser 

I had a very disappointing experience with MStore.

I purchased a mobile phone on 1st March 2026 for €299, which arrived on 3rd March. Unfortunately, the phone was faulty out of the box—the SIM card tray would not open.

I contacted customer support on 4 March and, after multiple follow-ups, was asked to provide video evidence, which I did. On 9 March, I was told the phone would be collected and a replacement would be issued once it was received.

I returned the phone as instructed. However, since then, I have received no replacement, no refund, and no meaningful response despite repeated attempts to follow up.

I have now paid €299 and have nothing to show for it. Due to the lack of communication and resolution, I’ve had to escalate the matter through the Small Claims Court.

Very frustrating experience—would not recommend.

My experience with mStore.ie was very good! The only crib I have is with their updating process!
Every time I logged in to check the status I was met with "your purchase is being processed" I emailed a few days later to see why the status remained at "being processed" ( I am still waiting for a reply). it was delivered quickly, but I would have liked to have been updated when the item was shipped.

Top seller, great phone, fantastic price, great value for money.

Fast delivery and prompt response to questions about the order. Great service

Great phone and next day delivery. I highly recommend it.

Phone is great, really easy to deal with the store and phone was delivered in 2 days.

The purchase was very easy, the price was friendly, the delivery was super fast.

Got a charging cable and a TV box separately. Both came within a few days.

Thank you I am satisfied with the fast delivery

Quick delivery, product works very well

Excellent service,excellent price,amazingly fast delivery!! 10 out of 10 across the board!!! Highly recommended!!!!!! AAAAA++++

Great product.

I found the shopping and buying online through your portal very easy and the delivery was on time without delay.

Bought a Xiaomi Smart Air Fryer 6.5 Litre very happy all my family use everyday we forget about oven don’t need to use Air Fryer is quick and cheap for electricity. Have all ready for 2 weeks work perfectly it’s tray big enoug. You can cook there for 3 people 100%
Recommend 100%

Absolutely brilliant service,no nonsense, ordered my phone, which I love, received it 2 days later

I am very disappointed with the return policy of this Xiaomi store. The return rules are extremely strict — once the package is opened, you cannot return the item, even within seven days.
For electronics, this policy makes no sense. Customers need to open and test products to see if they are suitable. There should be a proper inspection service where returned electrical items are checked and accepted if they are still in perfect working condition.
Refusing returns simply because the box is opened is unreasonable and not customer-friendly.
In my experience, it is much safer to buy from Amazon, where returns are straightforward and customer protection is much better.
I do not recommend buying from this store unless you are 100% certain about the product, because once opened, you are stuck with it.

I returned my defected phone over 2 months ago with a very obvious fault. I was told by a phone repair shop that the screen was faulty and needed to be replaced. As the phone has not been replaced nor repaired and I have received no update I have filed a claim through the Small Claims Court in Cork to have the cost of the phone refunded.

Great price & very fast shipping. Great communication.

Excellent service and fast delivery, keep up the good work. A pleasure to deal with.