Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not h... Vis mer

Vurdert til 5 av 5 stjerner

Spoke with Clark over the phone and then continued the conversation via email. Very helpful & polite chap. Great service, good value & reasonable shipping cost. Item was dispatched same day & arrived... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We had an event on Sunday so tried our slush machine on the Tuesday just to make sure it was working. It wasn’t. So we googled for a new one. This company came up and it said offered next day delivery... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

I ordered online as they request slush syrup 12 gallons and 2 wide slush straws, the order arrived the following day but the straws where the thin type no use for slush upon ringing Mr coolit the guy... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Leverandør av mat og drikke til catering
  2. Drikkevaredistributør
  3. Catering
  4. Leverandør av matproduksjonsmaskiner
  5. Brusutsalg
  6. Leverandør av salgsautomater

Om Mr Cool It

Skrevet av virksomheten

Slush machines Slush Syrup Cups, straws & lids Servicing & repairs Spares

The Planet's Coolest Slush

Established in 1999, Mr Cool It has years of experience in the frozen product industry and is well-placed to provide expert support and guidance on most slush, milkshake and ice cream machines. We supply Slush machines, syrups, cups, straws and parts for most makes of Italian machines.


Call us today to order on 01904 438343.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

163 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

ALL O.K.

AFTER DELAYS PRODUCT RECIEVED ALL O.K
STAFF AT MR COOL VERY HELPULL AND PLEASANT.
ALL QUERIES ANSWERED IN A PROFFESIONAL MANNER THANK YOU

16. juli 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Good afternoon, I'm really sorry that you have encountered a problem with your order. I will look into this order and contact you shortly.

update- Frank it was lovely to have spoken earlier, glad things have sorted themselves out, I am really sorry you had delivery issues with the courier. Hope the Cola slush works well for you!!

Vurdert til 1 av 5 stjerner

Still not received item send a email no…

Still not received item send a email no reply yet . Post Guy delivered to wrong postcode and wrong Morley’s fried chicken.very disappointed I didn’t do any slush sales last three days I turn off the machine

12. juli 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Good afternoon, I emailed last week as I know you are on holiday and unable to receive a phone call. Can you let me know when you are back from holiday so that we can discuss your concerns, thank you.

Vurdert til 4 av 5 stjerner

Sugar free syrup

Product received as requested.

10. juli 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Good afternoon Alex, it was good to catch up earlier, as I stated last week I ma very disappointed that you had a problem with your initial order but I'm happy that your replacement product arrived in time for the party

Vurdert til 1 av 5 stjerner

Delivery driver did not leave the product

We chose the company as we needed speedy delivery. The delivery driver sent a message to say the delivery had failed as no-one was home. My husband and I were both home at that exact time and no-one knocked and no card was left. We had to rearrange to collect it the following day from the depo which was an inconvenience. The product, when received from the depo was fine.

5. juli 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Hi, I'm sorry to hear you had issues with your delivery. Unfortunately, issues such as this are outside our control with it being a courier who fulfills the delivery.
I will raise this with the courier as that's not a level of service we expect our customers to receive, and if you've got any other questions then please don't hesitate to get in touch.
Many thanks, Clark

Vurdert til 3 av 5 stjerner

Good, but really long service times

The actual product booked (a service of the machine) went well.

However the time frame for the delivery and return was overly long. Over three weeks between when the machine was collected to when it was delivered, meaning a planned event had to go without the machine.

Receiving the invoice for the return service after the machine had been serviced and was now sitting in the shop further delayed the return, and meant another step before we could get the machine back. Providing all the invoices at the beginning would create a smoother, more pleasant experience

4. juli 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Hi,
I'm sorry that the servicing took longer than hoped; unfortunately as this is our busiest period of the year we have a significant number of machines in for service meaning there was a estimated 10-14 working day turnaround for all machines, as advised.
We raise the return courier & parts invoice separately to the collection courier & service cost invoice as, until the machine has arrived, we don't know which parts (if any) require replacement.
I will take your points regarding the invoices being sent separately on board and see if there's a way to streamline the process in the future, as we do want the entire process to be as easy as possible.
Many thanks, Clark

Vurdert til 5 av 5 stjerner

Helpful customer service

Helpful customer service, swift and efficient delivery of spare parts.

3. juli 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Thank you for your kind feedback, we're glad you've been happy with our overall service!

Vurdert til 1 av 5 stjerner
Logoen til Mr Cool It

Svar fra Mr Cool It

Hi, I can see that the items were both shipped and delivered on schedule, and all items look to have arrived with no apparent damage shown on the delivery photos. Could you please elaborate on what was appalling about the delivery service so I can feed this back to the courier we use? Thanks

Vurdert til 3 av 5 stjerner

Delivery tracking said 17th June came…

Delivery tracking said 17th June came 19th

15. juni 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Hi, I'm sorry to hear you item didn't arrive when expected. Our courier doesn't deliver on weekends; could you please advise me were shown the deliery date as being the 17th so I can look into this error. You can either email us or give us a call on 01904 438343. Many thanks, Clark

Vurdert til 1 av 5 stjerner

Overcharge without you knowing

£7.50 Delivery and it wasnt even on the basket i paid £27 for ONE plunger valve

4. juni 2023
Logoen til Mr Cool It

Svar fra Mr Cool It

Hi, delivery is calculated when you enter your address at checkout, and is clearly shown in the order total before you press 'pay'. We offer free delivery on all orders over £100+VAT, which is highlighted in the section below the product menus.

Vurdert til 1 av 5 stjerner

ORDER DIDN'T ARRIVE

I ordered two slush syrups on Friday morning before the 12 o'clock cut off time for next day delivery. It cost me £15 delivery and guess what .......they didn't turn up. I have waited all day (its now 7pm on Sat evening) and now have no slush for the Baby shower I am hosting for my daughter tomorrow. If I had known they wouldn't arrive today I could have gone elsewhere!!! Fuming is an understatement!! and to top it off, this company do not answer their phones, the tracking doesn't work and the chat lady can only send a message to the sales team!! I will not be using this company again!! UPDATE: IN RESPONSE TO THE REPLY BELOW; spoke on phone & live chat fri morn & both confirmed order would arrive by sat! Train your staff to know the facts & tell customers the correct info. Left 4 messages Mon morn from 8.30am no response, only managed to speak to someone when I went through to their new order line at 10am, to be told messages answered in order, clearly my URGENT messages didn't qualify for a quick response despite me telling them their delivery was coming that morning between 10-12 and I needed to speak to them before the delivery driver arrived as I didn't want the order. Terrible customer service

10. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til Mr Cool It

Svar fra Mr Cool It

Hi, I'm sorry that you've not been happy with your experience shopping with Mr Cool It.
I can see the order was placed on Friday before midday as you stated, with the order being shipped the same day for delivery on Monday, as our courier doesn't offer weekend deliveries as stated on our website.

I've checked the chat logs, and the advisers you spoke to stated that we offer same day despatch with further details available via the link they provided. As we are only open Monday-Friday, the support team who take calls & messages over the weekend are only able to pass on information for us to deal with the following working week.

It's unfortunate that a negative review has been left the day after the purchase when we had no opportunity to resolve the issue for you, particulary when the order was fulfilled in line with our terms & conditions, and our delivery information.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv