Tea Culture Club & Tea House Moychay.nl Anmeldelser 

All the workstaff is very kind and gives me the right information about the tea or matcha, I am always happy when I am there it gives me a relaxed feeling and looking forward to the next tea ^^ to try

I was very impressed by the free tea. It was Experimental semi-fermented Georgian GABA, tastes very soft and has something alike to white tea, I felt a little sweet note of this tea. Was nice to try but I’m more a fan of more pronounced flavors, such as the sour notes of gaba oolongs, or tie guanyin. The staff is very friendly and helpful. I haven’t got any troubles, only satisfaction.

On January 7, I placed an online order for teas and teaware. According to UPS, the package was “delivered” on January 9—but I never received it.
I immediately contacted Moychay’s customer service, but to this day the issue remains unresolved. Their response was disappointing: they claimed it was out of their control and not their fault that the order was lost. UPS told me to contact the sender because only they can file a claim. Moychay initially said they would start an investigation, but when I followed up, I was told by Sofia from Moychay that the UPS website does not accept Excel attachments—meaning the investigation was never submitted. This was already few days past. And now 15 days later and still doesn't know what's gonna happen with the lost order and my payment and no claim or investigation submitted to the UPS.
This experience has been deeply frustrating and unacceptable. This is not an isolated incident. She told me that there were other claims of lost orders. Moychay needs to take responsibility and implement precautions to prevent this from happening again—such as having an agreement with the courier requiring a signature and valid ID upon delivery.
I will never buy online on this shop again. It's a shame because they really have good teas when I tried at their cafe in Amsterdam. That's what makes me order online in the first place.

Update to this case: Feb 5, 2026- Moychay have finally sent a refund of my payment to my order which I haven't receive. Thank you Moychay! Maybe someday when I'll be in Amsterdam I surely will visit your shop and cafe.

Perfect. Tasty tee and good quality!

It’s really a great place to relax, try a tasty tea according to your current mood, meet friends..
It actually looks like a nice oasis in a busy city

I received the item! I bough it as a gift for my sister!

Products were delivered quickly, they’re good quality.

It hasn't arrive. 2nd time I order from this shop and it always arrive up to 1 week later than they promised. Also customer support doesn't work.

Teas were great. Helpful customer service. Generous. I really appreciate the experience.

The teas are always next level, the package with little tea gifts and happy Sergey postcard a shot in the heart, and Moychay brings a fine culture of enjoying tea and life to their fans & customers which is unmatched in my experience, no other company does this or is able to do this in this country and just look at the collection of keramiks…, their universe is tea and it’s wild and i love it

Great tea and always nice experience with my orders. Fast and correct.

My order was delivered fast, the tea I ordered was good and I also received test tea samples, which I really liked

Prachtige theeën zorgvuldig ingepakt en op tijd geleverd.

Great service!
Quick dispatch and delivery of orders. If there are any issues, the shop is accessible through the chat.
Tea quality is outstanding.

The tea set is well packaged in a beautiful box. The delivery was fast

Schnelle Lieferung, alles gut verpackt. Guter, hochwertiger Tee, den ich schon seit einem Monat genieße. Ich habe eine Teekanne aus Ton bestellt, die ebenfalls unversehrt und in einer schönen Verpackung angekommen ist.

Everything came well packaged and intact, however, the contents are dirty, dusty and grimy? It’s a shame because it was supposed to be a gift but it really disappointed me to see how dirty everything came out.

Snelle bezorging. Alleen valt de smaak van de Jasmijn een beetje tegen. Misschien moet ik nog een ander merk proberen. Dit is puur een kwestie van smaak.