Mox in the Hole Anmeldelser 

143
•
TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

It's a magical place. I attend for both magic and 40k games. Fantastic for events too. Knowledgeable polite staff. Great facilities. Membership gives great discounts. Very well stocked and... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Good price, posted very promptly & good communication. Also very well packaged thankfully, as Royal Mail left it outside in full view of everyone in the rain for the weekend. Despite instruction to le... Vis mer

Vurdert til 5 av 5 stjerner

Amazing experience using these guys. Ordered on Friday and the game arrived Saturday morning via Royal Mail's 24-hour service which was free. The packaging was the best I've seen from a flgs... Vis mer

Vurdert til 4 av 5 stjerner

I've only recently moved back to the area, and after the old store I frequented shut down - I needed a new LGS. I've popped in twice now, and both times the guys have been super friendly and help... Vis mer

Informasjon om virksomheten

  1. Spillbutikk

Skrevet av virksomheten

Edinburgh's Local Game Store open daily offering a wide range of Board Games, Card Games and Wargames for sale, as well as events and space to come and play instore,with terrain available for wargames and a board games library.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

143 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 66 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(143)

28 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

100% top class store.

Online or in person Jamie and the rest of the team are always on the ball and all about making the customer happy. Advice in bucketloads if required and never try to oversell.
100% my gaming go to store.

31. januar 2025
Vurdert til 1 av 5 stjerner

Greedy

Greedy! Prismatic items are far above RRP. No better than scalpers on ebay. Take your business elsewhere.

5. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love them!

Where do I begin? Orders shipped really fast, every item was individually wrapped, good communication, amazing experience! Love them!!!

31. desember 2024
Vurdert til 3 av 5 stjerner

Mox in the Hole offers competitive…

Mox in the Hole offers competitive prices and quick delivery with secure packaging, which is encouraging for future purchases. However, while the service is generally good, the experience could be more memorable for that wow factor. The atmosphere and facilities are adequate, making it a decent option for gaming and events. Overall, it's worth considering, but there's room for improvement to stand out more distinctly.

27. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

Good price, posted very promptly & good communication. Also very well packaged thankfully, as Royal Mail left it outside in full view of everyone in the rain for the weekend. Despite instruction to leave with neighbours. The extra layer of bubble wrap put on by Mox appears to have saved it.

28. november 2024
Vurdert til 5 av 5 stjerner

Excellent shop with friendly staff

I shop there in person and always had a great experience. Friendly and knowledgeable staff, and the games are always competitively priced. I have not tried the game nights but that's next on the list.

30. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Trusted and solid seller

Whether it's their board games, TCG accessories, single cards or tournaments, Mox is a trusted and solid seller. I first visited them two years ago and I've become a regular.

5. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Had an issue, but good and honest establishment

Originally had a late dispatch and left a bad review because of it. That was my bad, I didn't realise that 5 working days was their maximum listed time, so be aware of that (so be aware if you do order, your order could take 6-7 working days to arrive if they're busy, but they do use Tracked 24 shipping).

But, the company took time to explain to me the details of the situation, and I can honestly say that I would recommend them just for that. My original review was harsh and, honestly, it seems like the people here are good and care even if they were busy and delayed this week.

Would order again, just because of the people and the honesty behind it all!

30. oktober 2024
Logoen til Mox in the Hole

Svar fra Mox in the Hole

Hi Cyn,
It was myself that you first spoke to on the call, when I explained that we don't dispatch on Saturdays and Sundays as we don't get Royal Mail Collections on those days.
I definitely didn't laugh about it, but I did explain that at that point in time we were processing what was leaving on that day.
When it comes to orders we do recommend on the website that it could be upto 5 working days to process orders.
As detailed on our Orders and Delivery Tab (https://moxinthehole.co.uk/pages/orders-and-delivery)
Unfortunately in this case due to the number of singles orders we were processing your order did take the full 5 days to be dispatched.
Usually they are much quicker than this so I can only apologise that it did take this long this time.
With your call on the Monday at that time, I genuinely couldn't have told you if your order was it in the bag or not, until we had them all scanned off.
Your order wasn't just ignored it would have been in the queue as we work through all orders in a chronological order to ensure they haven't been missed.
Again I can only apologise that your order did take the full amount of time that we state it can at busy periods. We have added a store credit to your account should you decide to give us another chance.
Sincerest Apologies,
Jamie

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