Mountain Hardwear Anmeldelser 

You have to choose at least one star!? MOUNTAIN HARDWEAR deserves no stars! they deserve minus stars! Do not buy from MOUNTAIN HARDWEAR! MOUNTAIN HARDWEAR allows customer service representatives to straight up lie to make a sale! even on clearance items that cannot be returned under any circumstance! TO A HOMELESS SENIOR! I am homeless and trying to acquire gear to keep me alive in the brutal Massachusetts winters where temperatures can easily get down to -15 without wind shear! I explained to this sales representative from MOUNTAIN HARDWARE!! I explained my entire situation! that I was homeless and needed to purchase the best -0 temperatures survival gear! and the sales representative from MOUNTAIN HARDWARE LIED TO ME!!! and told me that the parka I was going to purchase for $500 comes with the bibs/overalls! I repeatedly question the sales representative from MOUNTAIN HARDWEAR on this, asking her why doesn't it include it in the listing, in the advertisement? and she said it was just changed and the bibs / overalls were just included in the deal to clear them out! After putting me on hold multiple times this MOUNTAIN HARDWARE sales representative repeatedly said she checked with MOUNTAIN HARDWEAR management, and her MOUNTAIN HARDWEAR sales team, and continued repeating that the bibs or overalls whatever you want to call them WILL BE INCLUDED with purchase of the $500 parka! This was a straight up LIE! After over an hour with the multiple on holds and repeated lies the representative terminated the call when she realized I wasn't falling for it, and I asked for a confirmation email about this supposed change or addition where the bibs/overalls were included in the purchase of the parka! It was when I asked for a confirmation email that she finally realized I wasn't falling for it and she terminated the phone call! I then immediately used the chat feature to speak with a supervisor which I never was connected to a supervisor just another MOUNTAIN HARDWARE sales representative and when I chatted with this new sales representative online from MOUNTAIN HARDWEAR this time online not the phone! I told them what happened, THAT THEIR SALES REPRESENTATIVE LIED TO ME REPEATEDLY KEPT ME ON THE PHONE OVER AN HOUR AND DOING ALL OF THIS WITH COMPLETE KNOWLEDGE THAT I WAS HOMELESS AS I EXPLAINED MY SITUATION and I immediately explain my situation to this new sales representative from MOUNTAIN HARDWEAR, and they said they would immediately investigate it but never even asked me for my phone number! I said how are you going to INVESTIGATE THE PHONE CALL WITHOUT MY PHONE NUMBER!!!? Then after several minutes of complete silence and her not responding she finally typed out, said oh yeah what's your phone number!!! She said I would be receiving an email to make an official complaint! You think I received an email? You got it, NO EMAIL! However I did receive an email today saying since we haven't heard from you we are now closing your case! I immediately emailed back and then received an immediate undeliverable response! THIS IS MOUNTAIN HARDWARE!
MOUNTAIN HARDWEAR is a sleaze ball company! I repeatedly requested them to honor what their MOUNTAIN HARDWARE sales representative SWORE TO ME SEVERAL TIMES FOR OVER AN HOUR ON THE PHONE , and MOUNTAIN HARDWEAR refused repeatedly!!! I then said you should at least sell me the bibs/overalls at cost with my purchase of the $500 parka? Guess what their response was? You got it! MOUNTAIN HARDWARE NOT ONLY wouldn't even honor what their sales representative told me multiple times for over an hour on the phone!, which were straight up lies and deceit! then they wouldn't even attempt to try and compensate or in any way make it right by selling the bibs/ overalls at cost! I would be paying the $500 for the parka, and the bibs at cost, and MOUNTAIN HARDWEAR would be losing nothing, and selling a $500 parka! Now they've lost a customer forever! and I'm going to expose the deceitful tactics and lies of MOUNTAIN HARDWEAR and their fraudulent lying sales representatives on every site possible! If you do business with MOUNTAIN HARDWEAR you will regret it!!!

I bought a KAZAM 60L backpack from REI and ended up losing the sternum strap on my first hike with it. I contacted their warranty department and they shipped out a replacement to me very quickly and for free.

Just sharing my experience, to be real my package was left out in the rain by the courier so I ended up just buying it elsewhere instead! Won't be ordering from them again!

I wish I could give their warranty less than 1 star, literally garbage and non existent warranty, go spend your money on a manufacture that actually stands behind their product.

I bought a $350 MGH jacket (shell), and when I returned it for repairs because one small piece broke off the zipper, they said it was not covered under their warranty. I have never had such a poor experience with a return before (no emails saying they received my product, were returning it - nothing except for the jacket returned in the mail with a brief written note).

I have sworn by MGH for years and used their returns before, but I will never be buying another MGH product. Both their products and warranties have become total garbage.

Never received my order and customer service apologized then offered me 25% off my next order instead of a refund.

Avoid Ordering Direct—The Most Outdated Exchange Process in the Industry

If you are used to the seamless customer service of brands like Patagonia or even basic modern e-commerce, do yourself a favor and do not order directly from the Mountain Hardwear website.
I ordered a single pair of pants. It took a week to arrive, and they didn’t fit. Simple, right? Wrong. Despite being owned by a massive conglomerate like Columbia, Mountain Hardwear’s "exchange" process is stuck in the 1990s.
Here is the "nuisance" you are signing up for:
No Direct Exchanges: You cannot simply swap a size. You have to initiate a return, get a refund, and start a completely new transaction.
You Pay to Send it Back: Unlike almost every other high-end outdoor brand, they make you pay for the return shipping.
The "Hostage" Period: They will not even begin to process your refund until they physically receive the item and inspect it to "make sure it isn't something else."
The Two-Week Wait: Between shipping the item back, their inspection period, and the bank processing time, you are looking at nearly 10-14 days before you even get your money back.
Triple Shipping Time: By the time you finally get your refund and can order the correct size, you’ll have waited three weeks just to get a single pair of pants that fits.
It is honestly shocking that a "premium" brand offers such bottom-tier service. They have no physical stores to help you, yet they refuse to make the online experience consumer-friendly. Save yourself the headache and buy from REI or Patagonia instead—anywhere that actually values your time and loyalty. Mountain Hardwear’s policy is the fastest way to lose a customer for life.

I will not be buying anything from Mountain Hardwear again. Mediocre products and terrible customer service.

I just had a very unsatisfactory experience with MHM customer care department. The agents were polite, so it's not about them. Here's the story.

I went online to purchase a new ski jacket for my wife for Christmas.
I entered my email address when prompted promising a 15% discount on a full priced product.
I then went to place an order for the Mythogen Gore-Tex jacket that she had asked for.
On checkout I expected to receive the discount but I didn't see it so I ordered it anyway since it was a Christmas present and quantities were limited. I paid $800.
After I placed the order I noticed that I had received a promo code in my text messages.
I called customer service and was told to call back when I received the jacket for an adjustment.
I called back today (having received the jacket) and was told there would be no adjustment.
I was told that I should return the jacket to California and place another order for the same jacket with the promo code.

So, my wife goes without a Christmas present and we waste time and energy sending jackets back and forth across the country.

DO NOT BUY. I purchased the Nimbus UL 2 tent
The poles broke on the first use and the rain fly leaked

They want me to pay to ship the product back to them for review and they offered to give me a credit to buy more of the crappy product. DO NOT BUY

worst company ever. I don't recommend it. I never receive the package and they said I receive it. They don't want to refund me.

"Practical lifetime of material exceeded"
That is the company's response to two out of two or my submittals. On the phone, they hint that they might honor the warranty, but then after I go to the expense of shipping, they do not. My tent had glued not sewn seams. The glue failed, but they would not stitch it, as indicated over the phone. Gluing seams is a manufacturing defect.
Would not every defect submitted to the company exceed the lifetime of the product? This renders their warranty meaningless.
Do not even waste your time and money sending anything in under the so-called warranty.

Mountain Hardware does not stand behind their warranty. If the fabric fails, they just say that the product exceeded its standard lifetime. I would not recommend buying their products. You cannot reach them by phone. I have called several times and left messages with no response.

Mountain hardware does not back up their warranty obligations!!! I recently sent a jacket back to them for simple zipper repair. They sent it back to me stating that it was not clean enough to repair the zippers. I then talked to a woman in customer service for 5 minutes about how many times I needed to wash my jacket before they would be willing to fix it the zippers. This was the simplest of asks for a warranty. Mountain hardware could not even manage to repair a few zippers without a stipulation. I will no longer be buying their products.

Molti anni fa ho acquistato una giacca in goretex la quale ha passato il 90% della sua vita in armadio. Mi decido per la prima volta a lavarla naturalmente con tutte le cure per il goretex e alla fine dopo l' asciugatura trovo tutte le termosaldature delle quatto tasche anteriori completamente scollate e sgretolate la giacca è da buttare. Scrivo alla garanzia goretex e mi rispondono che loro coprono solo l' impermeabilita della giacca non i dfetti delle saldature. Ma mi domando che impermeabilità può avere una giacca con tutte quattro le tasche antriori scollate e quindi aperte?

I strongly advise against shopping with Mountain Hardwear. My experience with them has been nothing short of frustrating and disappointing. After having several hundred dollars worth of items stolen, I reached out to Mountain Hardwear in hopes of receiving reimbursement or at least some assistance. Instead, I was met with a company that clearly cares more about avoiding responsibility than providing any kind of meaningful customer service.

Mountain Hardwear’s "missing items" investigation process is a joke. They don't actually investigate anything. They simply delay, offering false promises of follow-up. Initially, they said they’d respond in 5 days, but then, during a phone call, they told me it would actually take 14 days—another clear example of misleading communication. After all that, they told me they wouldn’t do anything about the theft because they couldn’t "be sure it was true." Essentially, they’re accusing their customers of dishonesty without any proof to back it up. It’s insulting.

It’s clear that Mountain Hardwear has no faith in their customers and no interest in standing behind their products or services. Instead of taking responsibility for a situation that was beyond my control, they dismissed me outright. They would rather lose loyal customers than address legitimate issues or offer any resolution.

If you’re looking for a company that values its customers and takes responsibility for their products, look elsewhere. Mountain Hardwear is a company that won’t stand by you when you need them most. Save yourself the headache and shop with a brand that values trust and customer care.

I just recently purchased two pair of Mountain Hardwares Men’s Ghost Whisperer pants. Delivery date is past due by 3 days shipped by OnTrac. Supposedly it was shipped by accident to Michigan instead of Indiana. Contacted Mountain Hardware support which is absolutely terrible. I could hardly understand anyone I spoke to. Finally got through to a Supervisor who told me to contact OnTrac myself. The only way to contact OnTrac is by text or on their website through a Tracking number. Same thing over and over. There has been a delay in your shipping date because it was shipped to another state. OnTrac is one of the worst Shipping or Logistics companies there are. Mountain Hardware said they will have to wait 14 days until they can file a missing package request. I’ve been a loyal Mountain Hardware customer for years, but no longer. But what I will do is file a Claim and Complaint with PayPal which is who I went through to make my purchase. Very disappointed with Mountain Hardware and OnTrac. I will never purchase anything from MH again or use OnTrac at all.

Pas goed op, Mountainhardwearnederland.com is een frauduleuze website en alleen opgezet om je creditcardgegevens te stelen/op te lichten.

Dit is een heel goed merk. Deze site is alleen geen verkoper van dit merk, maar overduidelijk een oplichter. - Nergens bedrijfsinformatie of contactinformatie te vinden.
- Extreem lage prijzen, vergeleken met de normale prijzen voor dit merk.
-Zeer vreemde teksten, bv bij 'over ons', en de pagina's over verzending en retourneren. Er worden bv dingen genoemd die ze op deze site helemaal niet verkopen, zoals bv sieraden. Raar vertaald, alle woorden met hoofdletter.

Update:
Thank you to Jeanne, after closer investigation MH refunded me the money for 12 missing sleeping bags. I appreciate her help.

Disappointing Experience with mountain hardwear.

I recently placed an order for 20 sleeping bags with mountain hardwear and unfortunately, my experience was far from satisfactory. Only 8 sleeping bags were delivered, despite the order confirmation stating otherwise.

Upon reaching out to customer service, I was met with a response that was dismissive and unhelpful. Despite providing evidence of the missing items, the store refused to acknowledge the mistake or offer a resolution.

As a loyal customer since 2021 and a representative of a prominent international travel company, I expected better service and accountability from mountain hardwear. The lack of transparency and unwillingness to address the issue in a satisfactory manner is truly disappointing.

I urge potential customers to exercise caution when considering purchasing from mountain hardwear, as my experience highlights significant shortcomings in their customer service and order fulfillment processes.

Overall, my last experience with mountain hardwear has been frustrating and unsatisfactory, and I will be taking my business elsewhere in the future.