Motor Trust UK (Preston) Anmeldelser 231

TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Sad to say but after saving and getting a loan we purchased a car from motor trust in February last year. Since then it’s had a new battery, a new suspension spring, new clutch, subframe under radiato... Vis mer

Vurdert til 5 av 5 stjerner

Well worth the two trips to Lancaster from London. Great service - We went to look at an X6 and ended up buying and Range Rover as well ! No pushy sales patter - All paper work sorted for us and... Vis mer

Vurdert til 5 av 5 stjerner

I've bought 4 cars through Motor trust over the past decade and always had great experiences. James is tremendous at being transparent, honest, clear and timely with his communication. I can't say eno... Vis mer

Vurdert til 5 av 5 stjerner

Saw Freelander on line filled in interest form. Was contacted by Mark soon after who was very helpful. Sent me a video of vehicle and photos of car and service record. Agreed to put new MOT with no a... Vis mer

Informasjon om virksomheten

  1. Bruktbilforhandler

Skrevet av virksomheten

Cars you can TRUST from Motor Trust UK. Drive away with total peace of mind. All retail cars AA inspected.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

231 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 37 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Vurdert til 5 av 5 stjerner

Ben was amazing !

Ben was amazing !! Made buying a car in a hurry very easy…. Explained everything in detail…. Highly recommend motor trust!

30. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Was helped by Tom

Was helped by Tom . He has an excellent knowledge on motor vehicles. His patience and expertise was greatly appreciated.

15. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding customer service experience.

It's always a pleasure to visit and purchase on Motor trust. It's not just about the vehicles but their knowledge and customer service is 5 stars! Special thanks to James, always helps me out with trade-in, purchases and always answers all my questions. Motor trust is my go to online and in-person car dealership.

15. september 2024
Vurdert til 5 av 5 stjerner

Great car purchase from this amazing…

Great car purchase from this amazing garage. Ben made the car buying process super easy, from start to end. He offered a good deal on my car to allow me to buy a bigger newer car. Smooth, hassle free transaction. I’m delighted with my new car.

15. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Prep time.

Prep. work took a long time. but Carl kept me n the picture. All in all agood experience.

6. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top notch service and a smooth buying experience.

When i went there i was trying to find the car I wanted to get online, but they never had it in stock. One man whose name I didn't get gave me a discount on an alternative Nissan X-trail, customer service was 10/10. Highly recommend this place if you're looking for good customer service and good quality vehicles.

5. september 2024
Vurdert til 5 av 5 stjerner

Motor trust is a wonderful car dealership.

They consistently sell high end vehicles. Coupled with a large selection of vehicles, they are my go-to dealership company. They are a company that cares so much about their vehicles and their after sales service is top-notch. A special thank you to Andy, who is always so quick to answer and assist!

3. september 2024
Vurdert til 5 av 5 stjerner

Another great experience.

We have used Motor trust for the past few years. The quality of their vehicles is exceptional and continues to be the dealership of choice for both our business and personal cars. Their commitment to selling cars of such superior quality, coupled with their dedication sets them apart in the industry.
Thank you to Andy for the outstanding customer care.

5. september 2024
Vurdert til 5 av 5 stjerner

My go to dealership for business vehicles.

I went to the showroom excited after reading the reviews here and I must say, the treatment was excellent. Very friendly staff, they carefully answer any questions you have. I definitely wish all places had staff like here. It's a brilliant company to buy vehicles from. All members of staff were extremely helpful and Always on hand to explain things at each stage of the process. Very happy with my car and I will definitely come back and purchase more vehicles here.

2. september 2024
Vurdert til 1 av 5 stjerner

The worst car buying experience of my…

The worst car buying experience of my life.
I wanted a nice cheap runabout, cost circa £2000.00 and in August 2024 spotted a blue Nissan for sale. I contacted the sales team and was told that it was still available and on site. At that I went (round trip 30 miles) to see it then all being well buy it. Arriving at the on site office and after some deliberation amongst the sales team I was told that the vehicle was "out on loan and being used as a courtesy car". We arranged that they would get the car back within a few days and telephone me. After a few days and no telephone call I telephoned again only to be told, by Ben that the car was still out on loan. I explained that I needed a car within the next few days and would appreciate a call back. He told me that he was off the next day but would get Morgan to telephone me. A few more days went by but still no telephone call. I telephoned yet again and was told that someone had reserved the car. I assumed it was me - no it was not it was someone else. I couldn't believe it after all the telephone calls and effort that no one had been in touch, even to advise me that someone else was interested and if I wanted the car to reserve it.
Abysmal service. When I am ready for my next main vehicle, probably a 2 year old Land Rover Discovery, to replace the one that I currently have, guess where I will NOT be going !?

11. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til Motor Trust UK (Preston)

Svar fra Motor Trust UK (Preston)

Thank you for taking the time to write a review, you comments relating to your experience, are very important to us.
Please let me clarify our company policy and the relation of events, from our side.
The vehicle you enquired about, was indeed; out with a customer.
We offer excellent service at Motortrust UK and to help facilitate a customers worry, regarding their car, we loaned them a car whilst we inspected theirs.
At each point you enquired about the vehicle, I can confirm you were offered to reserve it pending viewing. Of which you declined, and wished to see it first. In the meantime, another customer enquired and rather than to miss out, they reserved it. Whilst I appreciate the outcome was not satisfactory, for you. We can't hold cars, without a deposit and would always encourage, you to do so, to avoid disappointment.
Incidentally, the customer that did reserve the car didn't like it at inspection and I encourage you to get in touch, if this is still of interest.
Yours Sincerely
James Taylor MSc
General Manager
Motortrust UK

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