Motortrustuk Bury 

Very friendly and helpful when browsing for a car. Very easy process when buying the car. Big thank you to Andy for helping and supporting me through it all! Would definitely recommend to all friends and family who are looking for a new car!

I recently purchased a Fiat 124 Spider Lusso Plus from Motortrust in Haslingden, and I cannot speak highly enough of the experience, particularly the exceptional service I received from Jay.

I had been searching for the right roadster for around two months and had done extensive research before finding this car on Auto Trader. After making an enquiry, Jay contacted me and immediately impressed me with his knowledge, professionalism, and honesty. As I am based in Ipswich, over 180 miles away, I was naturally cautious about buying a car without seeing it in person. Jay completely put my mind at ease.

He took the time to talk me through every aspect of the car and even arranged a WhatsApp video call so I could inspect it remotely. What stood out most was his honesty. He did not try to hide anything or use high pressure sales tactics. He was open, transparent, and genuinely helpful throughout the process. His approach gave me the confidence to place a £500 deposit and make the long journey to Haslingden.

When I arrived, everything Jay had told me was exactly as described. The car was superb, and the handover process was smooth, efficient, and completely stress free. Jay handled everything professionally and even sorted out my road tax for me, making the whole experience effortless.

In an industry where trust is everything, Jay is a credit to Motortrust. His customer service is among the best I have experienced, and he is undoubtedly one of the main reasons I chose to buy from the dealership. He is honest, knowledgeable, professional, and genuinely cares about his customers.

I sincerely hope Jay's manager sees this review because employees like him are rare. He is a tremendous asset to Motortrust and fully deserves recognition for the outstanding service he provides. I would not hesitate to recommend Jay and Motortrust to anyone looking to purchase a vehicle. Thank you, Jay, for making what could have been a daunting long distance purchase such an enjoyable and memorable experience.

Dealt with Riz - mythered the life out of him - and he was patient and very informative - can’t recommend enough xx

I purchased a 2019 Mini Cooper, and during the purchase the agent was the height of customer support. 6 weeks later the air con failed, I have a 12 month warranty, on reporting the issue, was told the air con is only guaranteed for 30 days. On trying to confront the dealer, they ran away, after me phoning to say I was 20 minutes away. Very poor after sales service.

Andy was so helpful. Had a great experience here! Thank you

I had a really good car buying experience from this place, I was looked after by Aidan who sorted everything for me and had the car looking great on collection

Great customer service from Andy

No pressure at all and worked around us

Appreciate the time 😀

Really good team at Haslington, Andy was professional and very patient with us, explaining everything.

Terrible customer service and after sales. When buying the car, the sales associate had agreed via email to replace a missing front tow eye cover, however, it has been utterly painful to get them to honour their word. The car developed other issues after purchase like a failing rear radar and an issue with the car alarm going off. Even after getting the fault confirmed by a garage at my expense, it has been impossible to get the sales associate or anyone in the company to rectify the problem.

Phone support after buying a car is non existent with each personal claiming they are their own managers and not possible to escalate the problem. Multiple times was put on hold and had the call abruptly ended or never transferred

Fantastic service,, Chris who dealt with our new car was a no pressure salesman ,,,,great lad ,this is how it should be when buying a car ,

Easy and stress free experience buying our car from Adam. Very happy with the customer service we received, thank you

Went to MotorTrust at Haslingden to look for a new car. I won't go there again and wouldn't advise anyone else to. The car I looked at needing the rear wiper blade replacing as it was damaged. Four times I was promised that this would be dealt with, but was strung along and basically lied to. I dealt with Aidan Heath and Carl the sales manager. Once they've got your money they're not interested in resolving any issues. The car was also supposed to have had a service to change the oil and filters, but I never saw any proof of that so am not convinced it happened. I'd advise you go to a small, independent dealer where the customer service should be far better.

Really good customer service and really good vehicle.

Dealt with Aidan at the Rossendale branch. Was super efficient, and a pleasure to deal with.

All I can say is what an absolute pleasure it was to buy a car from Tom at motortrust.

He was very courteous and professional and found us our perfect car!

And I couldn’t believe he was 45 years old!! Must be very good genes

Came to view cars with out the intention of buying one but the salesman Adam was so great and lovely we just had to get a pair of new wheels would definitely recommend this place and him to everyone, very happy with the service!

I have now bought 2 cars off Trevor, one for me & one for my daughter. He has been working very hard to make sure that we are very happy. Great service Trevor & thank you for your service / assistance

It was wonderful experience, Riz was fantastic he knows how to speak to people and very kind person he made sure that I’m happy with what I’m getting and also advised me some good stuff concerning the purchase. He is a top man. I’ll definitely want him to serve me next time I come again.

My wife has just bought a car from here. The service was amazing and they were helpful for the whole process. Jay was great and was happy to help with anything we were unsure on. Would recommend anyone to buy a car from here!

I got a new Mercedes a class and dealt with Andy, what an absolute pleasure from start to finish, made everything so easy and quick, put me at ease straight away and had a good laugh in the process, would highly recommend!