MotorpointAnmeldelser 

Bought Ford Eco Sport car this month. Told it had been MOTd & Serviced in March. Took it back to Motorpoint Newport this week, due to the handbrake being faulty. Not even holding on flat road and definately not on hill near my house. DVLA would not be happy with this review. Please Motorpoint, check your vehicles more closely to avoid possible accidents. I will be collecting my car next Tuesday, after the braking system is more fully checked. The lady assisting me has been very helpful.

Was told transportation of car from Glasgow branch to Swansea was £199 but would come off the cost of the car if you like and buy it, but they then added it to cost of car. So be aware any car transported to the branch you buy it from add £199 to the cost very unhappy buyer. don't be misled by motorpoints reply, that it comes off invoice cost, that makes you think you get it back you don't, it's the car price + the transport cost (£199)

My husband and I have just dealt with Jack at the Manchester branch and received the most easy transaction. Super friendly and helpful. Thank you so much ☺️

Recently purchased my new vehicle with motor point, look out for their customers best interest not just for the sales part which is what I liked about this dealership.

Lewis from the sales team dealt with us throughout and went above and beyond what was expected off him again looking for the best interest of his customers really nice staff and Ashley who dealt with the collection of my new vehicle both a credit to motorpoint widnes.

I would recommend this dealership as stated above they look for their customers best interest not just making sales.

so many cars to choose from, paid a deposit, arranged to collect, everything went smoothly. all staff were very friendly and professional. every car in the car park were sparkling clean.

Greeted at the door by the sales reps and left to browse the stock in peace.
No credit checks to take the cars out for a test drive.
Good customer service.
Sales reps really know their stuff.

Usually a 5 star service, not this time however.
This is the 4th car we have bought from Motorpoint in the last 2 years.
As I said , usually 5 star service
It has to be said though that the salesperson who dealt with us was amazing, very helpful and had plenty of time to go through everything and explain any queries we had etc, couldn’t fault her (Kate Smith at Birtley branch)
On collection of the car there should have been a mot and service carried out, I was informed that the mot had been done but the service hadn’t, no problem, can bring it back for service.
On checking car, it was found that the passenger seat switch wasn’t working,they took it to workshop and said required a new switch.
Switched ordered and car booked in for switch fitted and service.
So far so good 👍🏻
When I got home I noticed sat nav not working and car wasn’t showing as mot complete on gov website, also, car not cleaned inside, took photos and went back next day.
Workshop looked at satnav and said they would get back to me, they still said car had mot done.
On further investigation, workshop informed Kate that it hadn’t been done.
Received phone call, it needed to get booked in for sat nav repair.
Car was booked in for mot, service,sat nav and seat switch,
All completed and sorted without problem.
My gripe is however, that when I mentioned again about the interior and showed the pictures of the dirt etc inside the car I was told that customer services wouldn’t book it back in as it had already been in once for other stuff and wasn’t allowed to be booked in again so there was nothing they could do !!
That to me is not acceptable,
That one thing has spoilt an otherwise 5 star review for me.
Again, Kate was amazing throughout.
Everything else was great but selling a dirty car is a definite no for me.
Looks like I will be footing the bill to have a valet done on the car.

Updated after reply from Motorpoint

Pleased to hear you are reviewing procedures going forward, however, that is no help to me.
Still leaves me paying for a “comprehensive interior cleaning”

Plain and simple car selling - really pleased with our purchase and the aftercare has been excellent. Would definitely recommend.

Excellent service

I had a great experience. I have nothing bad to say.

Nik and Zeynep were very professional, experienced and knowledgeable from the second I walked into the shop. Put me at ease instantly.

Right from the start, when speaking to the online sales team, to then going into the branch. I was given the contact name of my salesperson. Who was Vinnie. He was very helpful and polite. Talked me through each step of the transaction, clearly and throughly. No hard sell. Car I went to see was not suitable, therefore I requested another to be transported. He was very clear to the process and kept me updated regularly. On the day of collection yet again he was very professional, even handling with the aftercare issues, he was caring and very helpfull in getting the problem sorted quickly. I would recommend Vinnie to family and friends, if they were looking at a car from motorpoint.

Really good customer service from reece

1st class to deal with very professional and have the best cars to by very quick and easy to do better than the rest

I came in unsure which car I wanted as my new one. Motorpoint had a wide selection, it helped me choose.
I was looked after really well by Ryan from start to finish during my purchase, drove away very happy.

Great fast service Keanan made everything easy for us and sorted out the best deal

Well satisfied with the car, not happy with a few things, firstly, no handbook, no service record, no test certificate, no towing hook or puncture repair kit. Front floor mats left dirty in the boot, evidence of a heavy smoker on the drivers side roof liner, no rear floor mats, love the car, but won't buy again from motorpoint.

Found staff very helpful and most important not pushy like a lot of garages, so full marks for that,also car reasonable priced. The only fault l found was when l got home there was no sealent in the tyre motor bag, but again motorpoint sorted that, but overall very pleased.

Motorpoint are a great company to deal with until you have purchased your car and find something wrong. I purchased a nearly 3 year old car with low mileage, I was delighted with the car and Motorpoint until a week later I noticed that one of the doors was a different colour from the rest of the car. I contacted them after confirming that the car had had a door respray and was informed that it hadn’t been picked up by them and as I had signed a disclaimer on pick up day to say I was happy with the car that they would not accept responsibility. This review is a warning for other people, just because Motorpoint are selling the car doesn’t mean it is as you would expect . You need to be very thorough in your check and be sure to make absolutely certain that there are no signs of previous repair as Motorpoint will not have done this for you.

Made to feel welcome and never rushed. Kate is exceptional. Provided every detail and answered all our questions, ensuring we were making the right decisions. A huge thank you again to Kate