Motorola Anmeldelser 

The phones are great, I've had them all my life, but their returns process is beyond a joke!
21/6/26 I ordered a phone. It was the wrong one, my kids were distracting me! It said you can cancel if it hasn't been processed yet, so I put in a ticket to cancel. Went on chat too, to reiterate my cancel request, next day I get a dispatch notification. Messaged again and they said to refuse delivery, which I couldn't because I was at work.
On arrival I immediately put in a ticket to return it, that was 3 weeks ago and I still have it. Multiple emails, including one that tells you to ignore the Lenovo ones that come through with postage labels (why even send them?!) I did chat on Thursday and was told I'd get a tnt label in a couple of days. Tuesday today and I've gone to chat again and they can't escalate it until tomorrow because it's still in the timeframe to get the TNT label (3weeks!!?)
Never buying direct again and may even switch brands entirely, what a horrendous returns process.and for such a big company too.

Definitely avoid buying a Motorola phone.. My experience started ok but when it came to the warranty period they refused to fix my phone even though it was still in the 2 Yr period
This has definitely put me off ever buying a Motorola in the future..
OK if everything works but once you need the repair they are useless
Would avoid

Similar format to most of the previous reviews. I ordered a Moto Edge 60 on 09/05/26 which promiced 2-3 working day delivery. Over a week goes by with no phone. I contacted Motorola Customer Services who advised that they recently switched delivery partners due to 'battery transport issues from their warehouse in the Netherlands'.

I couldn't wait for the phone any longer, so I cancelled the order. Motorola advised they wouldn't issue a refund until the phone had been delivered (keeping in mind it hadn't left their warehouse yet) and returned back to them. Which is mind-boggling. But wait.... it gets worse. This was on 14/05/26.

So another week goes past - eventually the phone gets to the UK for delivery. I contacted UPS and advised I didn't want it, do not deliver it - it will be rejected. They very kindly sent it straight back to Motorola. The phone made it back to (and was signed for) at their warehouse on 03/06/2026.

I am not over a month down the line - 09/07/2026 with no refund. They advised 20 business days from return - that would have been 02/07/26. Still no refund. I have contacted their customer services so many times I know three of them by name.

All they do is send emails to departments then barely contact you. Terrible, terrible company. I have had to do a chargeback on my account to recoup the money - yet I am still chasing them. Please, please, please save yourself some hassle and do not buy from Motorola.

Moto g35 previously Moto g60s both purchases helped by 50% discounts. I had presumed Motorola would get their act together but perhaps they use aws? Phone is good but after android updates in both phones rendered the hardware unusable: Bluetooth + WiFi dropping or dead despite resets
, cache clear etc.

I bought a Motorola Edge 50 Ultra 18 months ago and can honestly say it's the worst phone I've ever had. The previous Motorola phones from the G5, G8, G82 have all been good value. This one in my view is not. It has to be restarted 2 or 3 times every day. For the money I should have bought an iphone! Many of the apps just hang, when I check the corresponding app on my ipad there is no problem. I will not buy another one and certainly would not recommend this phone.

I've been a customer of Motorola for the last 8 years but my latest device has been a nightmare. Calls, Bluetooth and mobile data services continually cut out and phone needs restarting. Sent device away for in warranty repair and it's came back just the same. They even had me change network provider blaming the carrier but no issues when SIM in another device. This will be the last Motorola I havem really disappointed

After struggling with Motorola and their carrier UPS for six weeks I have now given up and referred the issue to Trading Standards.

Cancelled order due to delivery problems with UPS. Six weeks later still no refund and UPS has billed me for shipping charges to a non European Union country.

UPS will not accept that given that the delivery did not take place and I never took possession of the package they should not be billing me for shipping charges.

Motorola will not complete the necessary paperwork or contact UPS to sort this out. They eventually replied saying I would not have to pay shipping charges, ignoring the fact that I had been billed by UPS and had sent them a copy of the invoice.

I have escalated it with both companies, gone via the complaints system, phoned several times but no resolution.

Hoping Trading Standards will sort it out but if not resolved before payment deadline I will have to pay the charges to avoid being referred to a debt collection service.

What a mess. I think Motorola UK’s business practice is at best incompetent and at worst illegal.

In May 2023 I bought Razr2022 phone. I always liked motorola flip phones and spent excessive amount of money to get this particular one.It went down £200 a couple of weeks later and the company did not bother to console me in any way. Fair enough...
Then in less than 2 years the foldable screen broke where the hinge was and the manufacturer did not want to repair it on warranty as there was a tiny crack in the cover of the phone quoting the repair cost at almost £800 - ridiculous, and the cosmetic damage of the cover had nothing to do with the low quality screen failure!
I bought a second hand handset with a working screen
for £150 as a 'donor' and got the screen replaced at local repair shop for 50 quid. So, another 200 cost on the top of the handset rip-off price with no proper support from motorola!
This screen lasted another year and broke at the hinge, surprise, surprise!
The software is utter cr*p full of google and getting worse with each 'downgrade'...
I will never buy motorola again, and I used to love them. Total waste of money.
My next phone will be a de-googled Fairphone 6 with e/OS murena.
Give motorola and google wide berth!

Cannot place an order tried everything used different devices used 3 different cards cleared browser still will not process payment
Checked with my banks they say they have not stopped payment.

I was trying to buy a new phone but there is a fault with website where it wont accept email addresses with the suffix .me.uk
I used WhatsApp to contact support and ask when it will be fixed? i was told "when its fixed". How about a workaround? "There isnt one. Look at the website to see when its fixed. Thanks for contacting the Support Team. Bye"!

Ear buds WTF is there A secret code how to connect them to Bluetooth. I have a Motorola phone all came as a package but no Bluetooth on this universe can find the earbuds. Support is a joke. As nothing they sent works. And 30mins or more to get an email to tell me they are having a sale and nothing to do with how to connect these ear buds. The mistery continues. I do not recommend bothering an hour later and same round and round N round advice to get absolutely no where.

I just purchased the Motorola Razer 50 and the bottom blue case has a crack. Phone not dropped. I can't get in touch with Motorola customer services. A product should last longer than two months. How come is so difficult to connect. I'm back to Samsung.

Looks the part and that's where it ends. Can't handle anything. Need to pay. Wait agonisingly long periods to load your card and if you have a loyalty card, the queue behind you will be agitated as you stare at nothing happening. Listening to music? Ok but don't expect to be able to read a text without it stopping both apps. It's practically unusable. I've had phones since the late 80s and this is absolutely the worst bit of kit I've ever had. It's like buying a car without an engine. Keyboard freezes. If you're trying to confirm a payment online and need to flip between aps it'll time out before it can approve in your banking app. Slow for the price would be ok but it can't even do slow. It's a waste of money as it's design over any form of actual useability. You won't save money you'll just spend 130 on this and then have to spend 300 on a handset that works. If it did a few things well, maybe it would be tolerable but it can't do one. The concept is compromised and thus does not deliver. I would give this to my elderly mother just so she wasn't able to actually post anything online. In 35 years of device ownership this is by far and away the worst kit I've ever owned on the basis that it can't even handle the basics. One star as zero or a minus isn't an option

🚩 avoid Motorola.
My phone isn't even a year old and all side buttons stuck I contacted for warranty they are not responding since I sent them proof of purchase receipt etc. There's no customer service helpline apartment from email.
Rubbish phone with 0 customer service.

Ordered Moto g86 Power on 1st June 2026. When I press track order it goes to page with blank details of order. Use chat facility via WhatsApp but they cannot even tell me if Motorola have the order, so waste of time. Terrible terrible customer service. At moment do not know if my order number exists within Motorola. Will never order direct again

I purchased a Motorola VM855 baby monitor in April past - I took the units out of the box and the parent unit and the camera unit failed to pair.
I followed the instructions time and time again, and my daughter and a friend also tried to pair the units - however clearly the units were defective - I contacted the supplier who redirected me to Motorola support - at first they asked me to provide proof of purchase serial number , model number, address where the unit could be collected and to give a full outline of the defect - I did this assuming that they would repair or replace the product- but then for some reason without any further explanation they told me that I should go back to the supplier and take the defect up with them -in essence they completely washed their hands of the matter - luckily I was able to contact Amazon directly and they agreed to refund me for the defective items - I have never received such poor product support and was surprised at a supposedly reputable company like Motorola refusing to stand over their product - in future I will avoid any Motorola products and would strongly advise anyone reading this to do likewise

Bought a phone direct from their website, delivery was stated as 2-3 working days. No communication to tell me delivery was delayed until I raised the issue with them. Assured it would be delivered today, waited in all day and yet again no communication from anyone to say it wasn't going to be delivered today but they will try again tomorrow.

Don't buy from their website. They are useless

Literally two years worth of phone as updates are severed, Bluetooth awful, no backup from the manufacturer.

Absolutely terrible customer service! I've just realised that the phone I bought from them several months ago isn't receiving/accepting any updates. My wife's phone which is identical and bought at the same time has had 13 updates.
Motorola's technical support is shocking. All they offer is an extremely complex set of instructions to fix it myself. The phone is under warranty but to be honest it doesn't mean anything when you have to fix the thing yourself!
I've bought a few Motorola phones in the past but never again!

Ordered a phone on 26th April, for delivery in 2-3 business days to a UK address. Phone was not despatched (from the Netherlands, which was not made clear when ordering) which meant it would not arrive in time for anyone to receive it since the delivery address would by then be unoccupied. Motorola asked if I wanted to cancel the order, which I did. This was then ignored and UPS tried to deliver the phone on the 5th of May, to an empty house. Delivery not being possible, the package then made it's way very slowly back to the Netherlands, being received there on the 15th of May. I then received an email on the 25th of May from Motorola telling me the phone was now back with them! Which I knew from tracking, ten days earlier. The email went on to say that it would be 10 to 20 business days before I would receive a refund of the £400 they had been sitting on since the 26th of April. I had been emailing and WhatsApp messaging throughout, most of which went unanswered. When I queried this I was told they only answer when there's something to report. In the meantime I have initiated a Section 17 credit card dispute and my bank has (temporarily) credited me the £400 while this is ongoing. Throughout this has been a frustrating (to put it mildly) experience and I would strongly advise anyone considering ordering from Motorola UK to look elsewhere. Anywhere but Motorola UK who are totally incompetent and really couldn't give a toss about their (ex) customers.