I had the pleasure of dealing with Emily. One of the most polite and professional estate agent staff I'd been with infact, Emily's customer service, prompt response and keeping me up to date even when there was no update was a pleasant change. Emily is the sole reason I decided to place an offer as I knew that if front of house staff are this good then the process moving forward would be seamless.

I am a CX Scientist, I deal with companies world wide fixing broken processes and communication improvements and I can say as an expert I couldn't fault the level of service from Emily and Mortimers.

Keep up the great work Emily and keep shining at your job you're doing amazing

Mortimers made the sale as smooth as possible. Grace was excellent at keeping me up to date and was always available whether on the phone or via email. Great service.

Grace and the rawtenstall team were amazing and made the whole buying process very smooth and very quick too. Buying alone I need as much guidance as possible and that’s what I got. Grace was never too busy to speak to me and help me most days and even helped me with some minor struggles after completion which I really appreciated!

Grace and the team and rawtenstall made my purchase journey very smooth and quick. Grace was always available to talk and help when needed and as even been helping me with little bits here and there after completion which she didn’t have to do so I am very grateful! Highly recommend!

Grace was very helpful she was with us all the way as we found the solicitor rude not replying to our emails and not keeping us informed if it wasn’t for Grace we would still waiting to move

Process was easy and straight forward. House sold within 2 days. The team kept us up to date through the process. Would recommend using.

I couldn’t be happier with the service from Mortimers Estate Agents. From start to finish, every member of the team was friendly, efficient and kept in constant touch, making the whole process of selling my home feel smooth and well‑supported.

Matthew was brilliant at the early stage, giving clear guidance before the house went on the market. During the marketing period, Freddie was proactive, communicative and genuinely invested in getting things moving. After the sale was agreed, Emily was fantastic — always on top of the details, quick to update me and incredibly supportive right through to completion.

The entire journey took just 90 days from first going on the market to completion, which is remarkable. Mortimers made what could have been a stressful experience feel straightforward and well‑managed.

I highly recommend them.

The whole team from start to finish have been amazing! This has been my first time selling a house and they have all made it an easy process for me - someone who has not had a clue about the process !
I would like to give a special mention - Grace Bleasdale she has shown patience (and patience!) to all my questions and queries and nothing has been too much trouble - she has been easy to access and has reassured me all the way through the process!
All the Mortimers team have been amazing from the house viewing to giving regular updates on how things were going - I cannot recommend them enough.
They have a real understanding that everyone is selling their house for different reasons and have been professional but warm all the way - a fab team!
Thank you so much to all involved

Dealt with Leaoni at the Accrington branch who customer service impeccable always keeping us informed and nothing was ever to much trouble forever thankful

Emily was great throughout the purchase of the property. she kept us up to date throughout. Thanks OGEA Properties

Very good especially grace cudnt have done without you

Great from start to finish, very helpful with suggestions and arranging viewings, dealt with for both sale and purchase. Kept in the loop from start to finish

I would highly recommend Emily at Mortimers. Throughout the entire process, she was incredibly helpful, polite, and professional. She kept me regularly updated at every stage, which made what can often be a stressful experience much easier to manage.

Emily went above and beyond by actively chasing the sale of my old property to help ensure everything progressed smoothly. Her dedication, communication, and commitment were instrumental in making the transition into my new home as seamless as possible.

Thank you, Emily, for your outstanding support and excellent customer service. It was greatly appreciated.

Bought a house last year , Jen Coster was fantastic , showed me round multiple houses and even contacted me to let me know of ones she had found that she thought were suitable for my family- went went with one of Jen picks and haven’t regretted , thank you x

Me and my son went to rent a property and they took £80.00 each and we didn’t end up getting property or our money back and we also noticed that there was properties for rent they said was gone and was still there 6 months later constantly taking money off people- they are scammers

We recently purchased a bungalow through Mortimers and were really pleased with all the help from the staff especially Grace Bleasdale who kept us informed about the process and was very supportive during the purchase. When the day came to collect the keys Grace was there to present them to me with lots of smiles and best wishes.
Thank you everyone at Mortimers.

Very professional. Emily kept me up to date with the progress of the sale. On exchange of the keys, Emily and the team went the extra mile to ensure everything went smoothly. Thanks Kristina

We sold our property through Mortimers (Accrington). All of the Accrington team were helpful, friendly and professional from start to finish. Our Sale was coordinated by Grace Bleasdale, and i can not be more grateful, Grace was professional, supportive and calmed me when i was having 'stressful moments' throughout the process. Thank you to all of the team for helping me through a very stressful chapter.

We bought our first home with Mortimers with Grace Bleasdale as estate agent. The whole process was outstanding right from the start. Keeping us up to date with everything from both sides. Thank you Grace and Mortimers for everything.