more2life  Anmeldelser 1 494

Excellent communication at all stages of the application and everything completed for a further advance by email. Would certainly recommend M2L as a reliable and efficient company. Thank you.

A brilliantly efficient company that is a pleasure to deal with. Dianne Perrin was the lady that dealt with me and I cannot recommend her enough. Thank you.

From taking equity release 5 years ago to recently taking advantage of the draw down facility,I have found the company to be efficient and courteous in all respects and in particular Diane Perrin.

Excellent company to deal with and Diane Perrin is to be commended for her excellent personal service.

Asif, returned our call and was able to resolve our query immediately.
You have a very efficient member of staff in Asif.

After a number of abortive (for one reason or another) attempts to "port" our loan Emma Billington handled the case and brought the application to a successful result within 7 days of the latest valuation taking place. She handled the matter promptly providing updates throughout and restored our faith in communicating with More2Life. Thank you Emma and the Moving House Team.

We were able to call down funds via the online portal, but received no email to confirm request was received, after seven days had to call to check, once we had the phone call to confirm our details everything seems quicker with Docusign rather than post.

My experience, so far, has been very positive with fast and courteous replies to my queries. My initial lifetime mortgage went through smoothly and my request for an additional draw down has been dealt with in under 14 days - this was all done on-line or via. email and Diane Perrin has been particularly quick in responding to my questions.

Diane Perrin was vèy helpful and understood that I needed completion ASAP due the my age and health circumstances. She explained things to me. The only complaint which is not down to yourselves is the interest rate but that's due to circumstances beyond control. Thsnkyou

The new scheme for applying and signing on line is brilliant. Saves all the tooing and froing by post.
The process was executed quickly and I was thoroughly and professionally informed, by email, of everything by Tracy Curzon in the Customer Completion Team Drawdowns.

Very professional service with any queries extremely well dealt with by Tracey Curzon

My experience with Tracey was second to none. Always very helpful. Very quick service. Would advise anyone to go with More2life.

Hi Just wanted to say a big thank you to Tracy Curzon for her help in correspondence regarding our drawdown
We recently took out a lifetime mortgage with more2life with a drawdown option this has been an advantage going forward as you don't pay any interest on the funds set aside until you need it.
I am pleased with the service from all at m2l a big thank you.

more2life could not have been more helpful when I needed assistance. The phone was answered quickly and politely and questions answered with courtesy. I can and would highly recommend them to anyone wanting a lifetime mortgage.

All attended to in good time, however unsure why the ‘source of funds’ question was a relevant/appropriate one.
On a previous call, your line was difficult to hear as it kept cutting out.
ALL the rest was fine thanks
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Very responsive company. Excellent communication giving updates and a seamless procedure.

Thanks Diane Perrin and your colleagues at More2Life

M2L were professional & very knowledgeable, process was quick & easy

I was trying to complete a Docusign form for More2life and after trying for several days with absolutely no success ( I have to admit, at 76 I am not that competent with IT ) so I used that old fashion tool, the telephone, and was pleasantly greeted by the most charming voice of Asif Ehsan, who, once realising he was not going to be able to talk me through the Docusighn successfully, he suggested to post me the documents, sign, and post back!! Hallelujah, it was as if a ton weight had been lifted from my shoulders!! Thank you Asif, thank you!!!

All staff that I spoke to were very polite and helpfull making the additional drawdown facility process we have in place, easy to implement.
Tracy Curzon of the customer service team was particularly helpfull .
We used the docu sign system to complete the paper work, the pre document guide was helpfull.

Dealt with Asif E. today and as usual very polite and respectful of my old age . Spoke clearly and slowly and explained everything in detail.
Credit to the company. Thank you.