more.com.au Anmeldelser 42

More telecom internet service is pathetic
All the time it buffer
You can’t work

WORST CUSTOMER SERVICE
The customer service, like others have said, is terrible beyond words.
They made a mistake in the spelling of my partner's surname when he signed up, and he called to fix it the next day and they said the issue has been raised with IT and we need to wait 24hrs. We waited 24hrs 4 times, four different calls, each time it was like the issue had never been documented and we had to wait 24hrs for IT again. They had no direct connection with IT to fix the issue on the spot and on top of that, flat out lied 4 times about the wait time
Without them fixing he spellling of his name, we couldnt set up the internet
So we ended up cancelling
Ive never experienced this before with any customer service team.
Please do not get More NBN

I was slightly concerned about signing up, given the reviews on this site. However, I went ahead as I saw that the reviews for other telcos were just as bad! The signup was easy and within 15 minutes I was connected, including adding my Apple Watch. So far it's been extremely easy and I'm presuming coverage will be good given that it's with Telstra.

Where do you start? There is no service management!
NBN service was ok, no complaint BUT....
'More' communicated that they were migrating their backend and it wouldn't impact their service, guess what, it did.
How come they can SMS their customers regarding the migration but they can't SMS the 17,000 customers impacted that they'd then messed up, or what they were doing, or when services may be restored.
More service management left 17,000 impacted customer to each wait on the phone to talk to service desk, to be advised there was an issue and 2nd level were investigating but no further information.
Two days without NBN service and More have still to provide any kind of unsolicited update. I've had to engage with them +10times to be advised 'More' are unable to provide any service/update.
Who is managing changes at More, obviously no planning, obviously no governance of management either.

I ordered nbn fttp service for more and got an appointment on 1st may 2026 friday morning. I contacted more customer service everyday. Today when i contacted to more customer service, they said nbn installation date is cancelled by nbn technician team. I said why did not notify me and i do not have internet for one week. They only say sorry. They can not provide me for internet. They can not tell me how long will take for schduled date. So i strongly give a one star negative feedback and i recommend to use another service provider . more is not reliable, worst customer service and can not rely on doing you store shop or business with them.

I had a very poor experience with More Telecom.

From 16/04, my internet had a major issue where basic browsing worked but login/secure sites (Google, Wikipedia, apps) failed. This made the service unusable.

I tested everything, including connecting directly to the NBN (no router), and the issue still persisted. This clearly pointed to a network problem on their side.

Support was unable to resolve the issue and lacked proper technical troubleshooting. After days of no resolution, I switched to another provider and everything worked immediately.

Very disappointing experience. Would not recommend.

The nbn service was not reliable. We suffered regular dropouts on Streaming services. Zoom calls were risky.
My mobile phone service was also poor with dropouts. In fact it dropped out numerous times when making calls regarding the poor nbn service. The CBA deal is cheap but it’s not worth the hassle. Maybe the service is better in some areas but in Adelaide it is woeful. I have swapped nbn to Aussie Broadband. The swap happened within an hour and the nbn has worked beautifully since. I think that companies like More which use other companies infrastructure and then on sell get lower quality and priority than direct customers. You get what you pay for!

Rubbish internet service and quality ever, was told to be changed to another provider, Aussie, from More. My network never works even though their technical support. Staff kept saying shown their service has clearly activated. Nevert rung back after they said they will follow this up. They are helpful but not able to help anything, keep asking to restart modem and nbn box thousand times.

Ceased their service and join the another end up, did not change or restart modem, smooth transit and reconnect, ultra fast and response.

Thank you for giving me a chance to leave More.

If you want standard mobile and NBN this is a good choice, especially with the CBA deal.
Go slightly 'outside of the box' and you may get stuck.
I've had a technical support case open for a week with no update. When I used their 'chat' feature I went through verification (enter account number, phone number etc got a PIN etc) and then it said 'Technical Support is currently not available' with a link to the Contact Us page that said they provide 24/7 technical support! The real enshittification part is that the chat could have told me support wasn't available before going through the rigmarole of all that ID verification stuff!

I would give 0 stars, I can't belive Commonwealth Bank, make me purchase mobile internet from this company.

Very bad service.my incoming and outsgoing call services not working from 3 days. Still they didn't help me. I wish i could give 0 star rating. Never use this sim card services and nbn services are poor as well.
Very low speed.

If you're looking for fast, competent internet service… keep looking.

If you're looking for a part-time job fixing your own internet provider’s mistakes, welcome to More!

Packaged as a “must-have” through CBA, More offers an internet deal that is, in fact, too good to be true.

They’ll call you with “solutions” to problems you didn’t know you had.
They’ll promise call-backs that remain permanently pending.

They’ll close cases with impressive efficiency — resolving them is optional.
They’ll even provide an email address for support. Six months later, I’m still waiting on a reply.

To be fair, the call centre staff do try. I’ve spoken with Genesis, Rush, Angelica, Jhuztine, Sahir, Mael and Andul (apologies if I’ve misspelt or misheard any names), and each of them genuinely attempted to help. They’ve openly admitted, however, that More simply doesn’t allow them to resolve issues easily. It’s clear the issue isn’t effort, it’s structure.

The latest issue? They accidentally cancelled my policy.

I’ve been assured it will be fixed tomorrow... pending a call back!

I've been with More for over 3 years now. I had no complaints until recently when I tried to get the paperwork to transfer a mobile number into my daughter's name.

They were very responsive to start with. They emailed the forms to me but I somehow lost them. I contacted them again and asked them to send them again, but their response was "we sent them previously". This shows a lack of intelligence and poor customer service. Why would I ask for them again? And why not send them again instead of using the same amount of time to be difficult?

They closed that case as being resolved. I've raised a number of other cases all of which are being closed as resolved without my concurrence and without any notes in the case.

If they don't need customers I'm more than happy to assist them by posting these reviews in as many places I can find.

Multiple dropouts daily, Customer service is abhorrent - they don't listen, ask you the same question multiple times, are not clear and not trained. Rude and arrogant reps. I've had one out of the 15 reps who had good customer service skills.
Last person started yelling and talking over me and kept asking me to repeat the same thing 3 times as he didn't listen.
Have received a second modem which will hopefully resolve the multiple issuse with dropouts - they did not advise me that I'd need to call them and run a full re-setup. Had to speak with 2 different reps as the first one was a rude.
Average service - Mulpitiple dropouts and BAD Customer service

Do NOT sign up!
More Telecom failed to deliver the services set out in our signed agreement, including NBN services, an iPECS remote system, and continuity of our second line and business fax, all of which were cut off.
Customer support is fragmented and offshore, with internal departments clearly not connected to the same systems, resulting in repeated explanations and no effective resolution.
Despite these failures, More Telecom attempted to hold us to the contract. We lodged a formal complaint with the TIO, which was initially ruled in our favour. More Telecom has since objected to the determination, leaving us locked in contract while the TIO undertakes a second review.
More Telecom is owned by Commonwealth Bank of Australia, and this experience reflects the ongoing issue of large corporates prioritising contracts and revenue over service delivery and accountability. The outcome has been significant disruption and cost to our small business.

AVOID these scammers.
Signed up for a month-to-month plan, cancelled, removed the eSIM, and left Australia. Did not use the service after the first month.

Still got charged for months.

Support chats kept closing, no clear cancellation confirmation was ever provided, and they continued billing anyway. When escalated, they admitted they could waive charges — but only partially — and pushed the rest to collections for a service that wasn’t used.

If you value your time and don’t want to fight to cancel, avoid this company.

Paid on 3rd Dec to start my service on 5th Dec. As of 11th Dec, I am. Still waiting for my NBN activation. I would give 0 start if possible.

I had a terrible experience trying to activate my eSIM with More Mobile. The online portal kept loading endlessly and never displayed the QR code to install my SIM. As a first-time customer, this was really frustrating and disappointing.

I had to call customer support multiple times just to get basic help, and even then, the process was slow and inconvenient. Something that should have taken a few minutes turned into a time-wasting and frustrating experience.

More Mobile really needs to improve its eSIM setup process and customer support , this is not the kind of experience you expect when joining a new provider.

For Angelica (support team)

After cancelling my phone plan, I was still charged two months later. When I contacted support, I spoke with Angelica, and the experience was terrible. She was completely unprofessional, didn’t listen to my concerns, and just kept copying and pasting the same generic response without actually helping. It felt like she didn’t care at all about resolving my issue.

I’m very disappointed with how this was handled and would not recommend this company based on my experience.

These people are a bunch of scammers that do not care about their customers. It’s way easier to submit a complaint to the Telecommunications Ombudsman than trying to deal with them - and obviously that costs them too, my suggestion is to lodge a complaint at tio.com.au and go through that costly process for them.

Good riddens to dealing with a very pathetic company.