MOOD Furnishings Anmeldelser 

94
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We originally went for Mood Furnishings under the impression that we would get a quick and speedy order. However, it was far from speedy. After multiple dates promised, we eventually received the be... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

customer service is 7 start she was very helpful I had minor problem she sorted it out Every time I’ve contacted her she responded within 15 to 20 minute If I need to buy any furniture I will be d... Vis mer

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Vurdert til 5 av 5 stjerner

Ah-Mazing! The bar stools are beautiful and so easy to put together. The communication from mood furnishings has been incredible, they have messaged me every step of the way. I will definitely be buyi... Vis mer

Vurdert til 5 av 5 stjerner

Unfortunately the item I ordered I had to return cause it didn’t go with the other items in my kitchen. However the lady who helped me Katie was amazing and so so helpful. Very quick responses, helpe... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Møbelbutikk

Skrevet av virksomheten

Everything that you need you make your house a home from beds and dining sets to garden candles and clocks. We sell furniture, fragrances and accessories for your home or garden. Our customer service team is here to support you from order to delivery and assembly of your fabulous new items.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

94 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(94)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Customer Service

We originally went for Mood Furnishings under the impression that we would get a quick and speedy order. However, it was far from speedy. After multiple dates promised, we eventually received the bed, which seemed to be lower quality than expected. Despite this, Katie was very engaged throughout the process and provided prompt replies.

Katie was super helpful after the process and gave us a generous refund, through liaising with the upholster. She’s also changed upholster to ensure her customers get great service. Great reaction to provide some form of compensation in a rare situation i’m sure.

5. mai 2022
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Svar fra MOOD Furnishings

Hi David,

I am extremely sorry that you have not been happy with the service provided to you by our couriers. We did try our best to deliver to you on the dates that were given to us but the days kept changing and each time you asked for a different day this was sent through to our courier who tried their best to accommodate your chosen day. We use a white glove service for our beds and we are usually unable to offer a specific date in advance as this is arranged between yourself and the courier.

I am also very sorry to hear that you are not happy with the quality of the bed. Our beds are bespoke and made to extremely high quality by our upholsters. Please can you email through any concerns that you have with the quality and I will see if we can get any parts swapped that need to be swapped.

All the very best

Katie

Vurdert til 5 av 5 stjerner

Customer service

I purchased some beautiful chairs that turned out to be the wrong size, however Katie (the owner) responded to my WhatsApp messages on a weekend instantly and arranged a collection and fully refunded me. She was very professional always responsive, and she has great customer service skills.

10. april 2022
Vurdert til 5 av 5 stjerner

Ah-Mazing

Ah-Mazing! The bar stools are beautiful and so easy to put together. The communication from mood furnishings has been incredible, they have messaged me every step of the way. I will definitely be buying from them again and I’d 100% recommend them!

14. mars 2022
Vurdert til 5 av 5 stjerner

I am so impressed with the purchase of…

I am so impressed with the purchase of my beautiful new bed Katie has wonderful customer service skills and kept me updated every step of the way the delivery men were polite friendly and helpful thankyou Katie it is much appreciated will use you definitely in the future and recommend

12. mars 2022
Vurdert til 5 av 5 stjerner

Perfect and as described

Perfect and as described. Fast deliver, good quality

23. februar 2022
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Svar fra MOOD Furnishings

Thank you for taking the time to leave us a review Janice. We are glad that you are happy with your lovely new throw.

Vurdert til 5 av 5 stjerner

customer service is 7 start *******

customer service is 7 start she was very helpful I had minor problem she sorted it out
Every time I’ve contacted her she responded within 15 to 20 minute
If I need to buy any furniture I will be definitely be returning customer
Happy happy happy 😊

22. februar 2022
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Svar fra MOOD Furnishings

Thank you Shabir. It was a pleasure helping you with your purchase and I am very grateful for your kind words. Hope to speak to you again soon

All the best,

Katie

Vurdert til 5 av 5 stjerner

Excellent Customer Service

The customer service offered by Katie (Director) is excellent and second to none. Katie communicates effectively to ensure the furniture arrived safe and address any issues you may have. We certainly will purchase from Mood Furnishings again with no hesitation.

The company definitely has earned the Five star rating or more with us.

Excellent service.

18. februar 2022
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Svar fra MOOD Furnishings

Thank you Ray.

It has been a pleasure getting to know yourself and Judy. I hope to speak with you both again soon and wish you all the best.

Katie

Vurdert til 5 av 5 stjerner

Unfortunately the item I ordered I had…

Unfortunately the item I ordered I had to return cause it didn’t go with the other items in my kitchen.
However the lady who helped me Katie was amazing and so so helpful. Very quick responses, helped the situation and made me feel at ease with having to make my return. I would definitely 100% keep them in mind for the future.

17. februar 2022
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Svar fra MOOD Furnishings

What a wonderful review.

Thank you for taking the time to leave this Jessica.

We do work very hard to make sure our customer service is the best and it is great to hear that you have been happy with the service and would recommend us in the future. I have earned my next gold star!! :)

Thank you again and we hope to speak to you again soon.

All the best,

Katie
MOOD Furnishings

Vurdert til 5 av 5 stjerner

Louis Dining Room Table and Chairs and Louis Lamp Table

I spent several weeks researching suppliers before placing my order with Mood Furnishings and was I happy with my decision. Katie was so helpful and responded to my emails very promptly, informatively and confidently. From ordering to delivery, very quick, everything went smoothly and to say I am pleased with my purchase is an understatement. The delivery men confirmed a time slot in the morning, arrived as expected and could not have been more helpful. The whole team were exceptional and I need not have worried. I would recommend Mood Furnishings without hesitation and would definitely order from them again. Thank you for making this shopping experience so easy.

2. februar 2022
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Svar fra MOOD Furnishings

Hi Lesley, Thank you so much for taking the time to leave this lovely review. It was a pleasure assisting you and I will pass your kind words onto our driver.

All the best,

Katie

Vurdert til 5 av 5 stjerner

What a team.

I cannot give Katie and her team high enough praise. Ordered a bar stool from her which was sent promptly next day delivery but alas delivery company sent back to her as being refused (we were not in). It was resent by another courier who decided it was too big for them when they had it at their depot. Katie was on the case straight away. She kept me informed at every stage and resent another Stool. Great company. Excellent service.

23. januar 2022
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Svar fra MOOD Furnishings

Hi Darren,

Thank you for taking the time to leave this review. I am glad that your lovely barstool is now in its forever home.

I hope to speak to you again soon.

All the best,

Katie

Vurdert til 5 av 5 stjerner

Extremely happy with out dining table…

Extremely happy with out dining table and chairs, Katie was so helpful and accommodating, would thoroughly recommend.

20. desember 2021
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Svar fra MOOD Furnishings

Hi Johann,

Thank you for leaving us a review and I hope that the table is getting plenty of use in her new forever home.

All the best,


Katie

Vurdert til 5 av 5 stjerner

High quality with reasonable prices

Very pleased with our new dining table and chairs. Easy to order, great communications and follow up phone call to ensure we were happy. High quality furniture. Would definitely use again and highly recommended.

9. desember 2021
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Svar fra MOOD Furnishings

Hi Mustafa,

I am really pleased that you were happy with our service and your new dining set. You made a great choice.

Hope to speak again soon.

All the best,

Katie

Dette er Trustpilot

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