almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... Vis mer
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... Vis mer
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Kontaktopplysninger
Australia
- support@monpurse.com
- monpurse.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service and received exactly what…
Great service and received exactly what i ordered, perfect gift :)
The product was beautiful
The product was beautiful! Delivery took a while longer than expected, however we understand that might be due to the current environment.
Very prompt delivery
Very prompt delivery. Nice packaging.
bad quality
bad quality, too overpriced, not what i ordered

Svar fra Mon Purse
The monogramming has already come off…
The monogramming has already come off the item.
Friendly and helpful staff
Last purchase was in december and we…
Last purchase was in december and we got this email now? 6 months later? We ended up returning what we bought about 3 days later because it was poor quality and broke before we could gift it.
Loved my delivery!
Parcel came well wrapped to withstand the delivery process. Delivery was quick as well.
Staff were extremely helpful and it’s the perfect gift option!
Staff were extremely helpful and friendly. The convenience of a store at Doncaster ( or maybe eastland one day?) was appreciated and made it an easy choice as this was my second purchase from this outlet.
I buy Mon purse monogramed purses and satchels as a preferred option for special or office gifts.
We have always been delighted with our…
We have always been delighted with our Mon Purse purchases. Excellent service & quality - thank you.
Very convenient little wallet
Love my Mon Purse wallet
Love my Mon Purse wallet. Arrived exactly as expected and has room for everything. Felt nervous about ordering something custom but it was perfect on arrival. And the leather is so buttery soft. Could not be happier
I was a dedicated consumer of Mon Purse…
I was a dedicated consumer of Mon Purse and recommended them to a lot of friends. I had a horrible experience during COVID. Poor communication. I understand that orders would be delayed and just wanted communication from them. At one point they asked me to contact Australian Post myself, and I did, but did not have the answers they needed about the shipment. More importantly, Mon Purse turned of comments on IG post. Why? Afraid of negative comments? That was the only way we could get them to respond. So forget it, unfollowed and will not buy anymore.
Great selection
I love the Monpurse range of products and colours. Simple yet stylish!
First and last time I ever buy from…
First and last time I ever buy from this business. There is something seriously wrong with your customer service.
Very disappointed
worst customer service received
worst customer service received
will never buy from again
I love Mon purse products and were sad…
I love Mon purse products and were sad to see them leave Perth, WA. The online service is fabulous, even if I was initially a little sceptical because the price was in US dollar and it was the Australia site. 🤔
Needn’t have worried my bag arrived in good time, good order very well package. Very happy 😊
Waited over 3 months for my last…
Waited over 3 months for my last product and had tried contacting them via email and phone for those 3 months and had anyone get back to me...
Didn’t got my order never has been sent…
Didn’t got my order never has been sent and customer service was not able to refund me or resend it ! Very disappointed .
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







