Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
Selskapet har svart
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Vis mer
Selskapet har svart
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Kontaktopplysninger
4,5
Enestående
476 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Inept at its finest
Inept at its finest
They input my home address instead of the business. Multiple attempts to change on their dashboard and it never takes. Made a 1 time payment with a different credit card and now it's the default card. I didn't agree to that and there doesn't appear to be anywhere to change it back nor to delete an old card on file. Happy to take your money and lie and to my customers however
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Hi Central Ohio GlassGuru,
Thank you for your feedback. We’re really sorry to hear about your experience. What you’ve described around the address update and payment settings isn’t the standard we aim to provide, and we understand how frustrating that must be.
We’d like to clarify that there’s never any intention to mislead you or your customers. That said, it sounds like something didn’t work correctly in your account, and we take that seriously.
We’d really appreciate the opportunity to look into this for you and get everything corrected as quickly as possible, including updating your address and reviewing your payment settings. Please reach out to us directly at Reviews@moneypenny.com so we can locate your account and resolve this promptly.
Thank you for bringing this to our attention. We’re here to help make this right.
Just fed-up of the hundreds of emails…
Just fed-up of the hundreds of emails these people send even after multiple requests to stop. They are single-handedly filling up inboxes. A sure way to lose customers. Added them to SPAM, BLOCK EMAIL, UNSUBSCRIBE... They just don't stop.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Hi Nasser,
Thank you for your feedback—we’re sorry to hear about your experience. We understand how frustrating unwanted emails can be. This is not the experience we want anyone to have, and we take this seriously. We’ve taken steps to remove you from our communications. However, we’d still like to look into what happened and make sure your preferences are fully respected moving forward.
Please reach out to us directly at reviews@moneypenny.com so we can quickly locate your details and confirm everything has been resolved.
We appreciate you bringing this to our attention and the opportunity to make this right.
Thalia took her time to correct my…
Thalia took her time to correct my account information, upgraded me to a better subscription, was super polite, and unbelievably helpful. I appreciate it.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
Love working with Moneypenny
We love using Money Penny at our community. Amber Johnson is an excellent account manager, she’s always responsive, proactive, and dependable. She makes herself readily available whenever needed, ensures any issues are quickly resolved, and consistently follows up to keep everything on track. Working with her has been a smooth and positive experience.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Our hero, Amber J!
I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consistent even when our companies requests are complex and quickly changing. Her help has been a key factor in the success and growth of our business - we couldnt fo it without her!!
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Spoke with Marti
Spoke with Marti. Very professional, courtious and knowledgable. Got my requests taken care of promptly and was really pleasant. Great Job!
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for the wonderful feedback! We’re glad Marti met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
Excellent customer service and support
Excellent customer service and support. Highly responsive.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
I am very happy with Moneypenny
I am very happy with Moneypenny. The team is professional, courteous, and I can depend on them to take good care of our after hour calls. Never any issues and would highly recommend them to anyone.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Client Support Manager - great experience
Brittany has been our Client Support Manager since we started with Moneypenny USA in January 2026. She has been wonderful to work with. We had a rocky start due to a few mishaps, however, she has always been responsive and worked hard to meet our needs. I can always count on her to get back to me when I need help.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Helpful and Responsive Staff
Thalia was super helpful in troubleshooting why their calls were being blocked. She was very responsive and emailed promptly. Also helped do some test calls.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Thalia was extremely helpful
Thalia was extremely helpful and patient while I was getting the information needed.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
calls poorly handled
The agents did not handle the calls appropriately despite having a script. The messages taken were often incomplete, did not give me enough information to know how to proceed with the call e.g. if I had to call back, or client was only inquiring, or what the inquiry was, etc. Difficult to get ahold of them. I cancelled the service and despite of the 30-day cancellation policy, they decided to charge me for 50 days beyond the cancellation. It was a waste of money and loss of potential clients. Very disappointed on the service.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Hi Brenda,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet expectations—especially regarding call handling, message accuracy, and communication. We take concerns about incomplete messages and responsiveness seriously, as clear and actionable information is critical for our clients. Regarding the billing concern, we’d like to take a closer look at your account to clarify what happened and address any discrepancies. We would appreciate the opportunity to speak with you directly and make this right. Please reach out to us at reviews@moneypenny.com
Lulu Khatib is absolutely phenomenal
Lulu Khatib is absolutely phenomenal to work with. 6 months ago I would have rated the service a 3 on a good day. With Lulu acting as our Client Engagement Manager for our accounts (we have several!) I am pleased to give the service 5 stars. She truly understands customer service and strives to find solutions quickly that can calm a customer.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Lulu Khatib is amazing!
Lulu was very attentive to our need and went above and beyond to ensured that our request was heard and addressed.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Always effective
Moneypenny has updated their script to be more efficient for our staff and able to relay information when it affects multiple customers. Customer service has always been great!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti was great thanks for the help!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marti. We look forward to serving you again!
Thalia was most helpful and patient
Thalia was most helpful and patient. She made it easy. She has excellent customer service skills! Thank you very much.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Phalia was very helpful in constructive
Phalia was very helpful in constructive
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Jessica Greve is the best!
Jessica Greve is the best! She is a great communicator and very reliable. She makes onboarding and offboarding properties very easy.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Lulu was very quick to reach out when I…
Lulu was very quick to reach out when I emailed our prior account manager. We came up with a quick and effective solution to help us get our new client form to the right attorneys. She showed me the additions to their script while we were on the call to make sure it was what we wanted.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.