Monarch Mobility Anmeldelser 

Very helpful explained everything
Really friendly experience

From first phone call to testing the scooter and delivery glen was so helpfull from begining to end service was excellent cant fault the service i received 5 star service

Great product and good value so far. A number of issues following receipt of Genie Auto mobility scooter but sorted satisfactorily and swiftly by Andy McAlpine at Monarch sales. The main issue was due to my fault in not reading web details properly, this was explained nicely by Andy and I am completely happy. All other issues resolved and in progress.

Superb service from the team as always. Special; thanks to Danny for going that extra mile - literally.

Glen came to bring me a new scooter, he was so friendly and helpful and didn’t leave until he was sure I knew everything and was going to be safe. I would highly recommend them. Great company and great service.

Glenn from monarch was absolutely amazing he was friendly and polite. He spent time showing my husband all the features it had and he explained how it all worked.
It was easy from start to finish.
We would Highly recommended anyone who’s looking to use this company. :)

Genn Dickinson paid us a visit today to help my sister decide which wheelchair was most suitable for her. He spent a good time with us explaining all aspects of the wheelchair and was very helpful and informative. Thanks for your help 😃

I have used Monarch for over 6 years, I am a Motability customer so have an annual service and new scooter every 3 years. Not one complaint from me always first class service on the phone and the people who come to the house for service or delivery.

Purchased a 'reconditioned' and 'serviced' folding mobility scooter for a 91 year old. Presumed purchasing from a reputable main dealer would be the better option. Please DO NOT buy from Monarch. Only been out on it a couple of times but a large threaded bolt came out of a wheel, causing wheel to come off, scooter to topple and injury caused that required a trip to A&E. A week on and the wound was infected resulting in less mobility than ever and lack of confidence. Money refunded, thank you Monach but where is the admission of responsibility and apology and is this going to happen to some other unsuspecting person? You have a responsibility and duty of care. Customer aftercare was disgraceful had to chase updates !

You are accountable for this, no duty of care, no apology, not even a sorry for the pain and suffering caused, my dad is 91 and not in the best health and you have made things much worse by your inept ability to check a scooter that should of been perfect, he has also had to pass his dog onto me and my wife as he no longer feels comfortable taking him out which wasn’t a problem before this happened and that was his only company at home, totally disgusted in your company, trading standards is the next step unless you want to get hold of me prior to that happening then my email address is craigiecom @ gmail.com, I’d be happy to talk to you to see what your thoughts are as this should never of happened and can’t happen to anyone else either…

Purchased a 'reconditioned' and 'serviced' folding mobility scooter for a 91 year old. Presumed purchasing from a reputable main dealer would be the better option. Please DO NOT buy from Monarch. Only been out on it a couple of times but a large threaded bolt came out of a wheel, causing wheel to come off, scooter to topple and injury caused that required a trip to A&E. A week on and the wound was infected resulting in less mobility than ever and lack of confidence. Money refunded, thank you Monach but where is the admission of responsibility and apology and is this going to happen to some other unsuspecting person? You have a responsibility and duty of care. Customer aftercare was disgraceful had to chase updates !

Mobility scooter purchased as reconditioned and serviced but obviously hadn't been as caused accident injuring user who requiring medical attention. No responsibility taken, no apology, where is the duty of care.

If I could give them a minus I would.
Bought a mobility scooter Thursday 11/6 with promise of delivery at latest Monday 15/6 by Fed Ex
It didn't happen. Contacted Monarch told each time Fed Ex have the scooter and will be delivered next day until Thursday 18/6
Finally on 18th 4pm. managed to speak to salesman who sold me he scooter. Very apologetic. Offered to get their own delivery driver to deliver the scooter and it would be with me by 6pm.!! Said not keen as too little time to check it out and try before went away on Friday pm. He told me no other alternative but a refund.....so I said yes to that only to be told the accounts didn't work Fridays/weekend so Monday would be the soonest it could done. Accepted.
Friday morning e mail from Monarch told me the scooter would be delivered that day
Phoned and spoke with Andy who said he would deal with it. I forwarded e mail to him.
Returning home Friday morning to a note pinned to the door. Scooter delivered with a neighbour.
Husband went to get it a was unable, even with neighbours help to lift it. Husband knocked on various neighbours doors to find a sack barrow. Rang Monach.... spoke to Andy and basically I was told the company had done everything right he could not have done more and FedEx had let us both down.
Arranged collection.
Monarchs van has just collected the scooter to take back to Halifax.
What a performance
Certainly would not recommend this company because of the abysmal customer service and sheer lack of taking responsibility

After reading the reply 'someone else was to blame, not our fault' but no call back from Monarch phone calls and messages made each day was nor the carriers fault. At least 1 may have stopped me feeling I was getting fobbed off. Still nor impressed by the level of customer care.

Exceptional service by Glen during home demonstration. Explaining everything professionally and clearly. Listening to all our concerns and provding really good advice.

Mum is really happy with her new Scotter and finaly getting her independence back.

Really helpful, talked things through with me. Explained points regarding the scooter and immediately sent out the User Manual. Very good all round, just what you need when you're not sure about things.

Glenn was amazing professional and very good at showing me how to use the power chair and all the information I needed thank you for helping me

I bought a new automatic fold up scooter last autumn and all I've had a problems and stress.
The scooter is flimsy and is not fit for purpose. They picked it up for yet another repair last Thursday, I phoned today to see when it would be ready only to be told they had only received it yesterday and hadn't even looked at it. They don't supply you with a replacement so would have to hire one at my own expense.
The customer service is shocking, never returning calls or an email I sent to the top boss.
I explained that living with reduced mobility is difficult to be told by Andy that I was talking over him, and we have had the conversation before.
When they picked it up the previous time I was told I'd caused the damage, the foot plate was hanging off so that was untrue.
I've never complained about anyone or company before but feel so disgusted by there lack of compassion, poor quality product and no customer service that I feel I had to do this.
Please do not buy from this company, go to somewhere else that treat you with respect and deliver a product that's fit for purpose.

He came when booked on time very polite and fixed the problem

Brilliant service lovely gentleman

Been with this company for years and trust them. The service staff who visit my home are always professional and friendly.

Glenn was amazing. He explained everything. Can't wait to start using it. Excellent customer service.