Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged. Our long term members are sick of being overcharged and are quitting or threate... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
jake on the chat line at momence was so helpful with every question i asked. he was very efficient in answering everything and gave me clear instructions. I have just changed over to momence from a d... Vis mer
Selskapet har svart
The service person was helpful and funny. We worked on the problem for 15 mins, and he didn't rush me or make me feel stupid.
Selskapet har svart
I had two separate questions and had a chat with Jona and Mike and they were able to assist me very efficiently. They explained it well and gave me directions that were easy to follow. Thank you both... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Kontaktopplysninger
4,1
Bra
357 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Service amazing with flare
The service person was helpful and funny. We worked on the problem for 15 mins, and he didn't rush me or make me feel stupid.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks so much for your kind words, Jillian! We’re glad to hear you had a helpful (and fun!) experience and never felt rushed—exactly how support should be 😊
Svar fra momence.com
Thanks, Hannah! We’re happy Alex could help—appreciate you taking the time to share this!
it solved my problem and I got the…
it solved my problem and I got the answer quickly.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks, Jason! Glad we could get you a quick answer and solve your issue.
MJ Customer Support
MJ who was assisting me was extremelypatient with me even though I was rambling and not very clear as to what I was trying to achieve
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thank you, Linda! We’re so glad MJ could support you with patience and care—no matter how complex things felt. That’s what we’re here for!
It took seconds to get connected with a…
It took seconds to get connected with a real agent
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks for sharing! We’re happy you were able to connect with someone so quickly—speed matters.
Lawrence was super helpful
Lawrence answered my questions and addressed my concerns. I feel more informed and at ease after our conversation.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks, Elaine! Great to hear Lawrence was able to answer your questions and leave you feeling confident and at ease.
Amazing problem solving
4. april 2026
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Svar fra momence.com
Appreciate it, Ronny! Glad our team could help with the problem solving.
Momence is overcharging our members
Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged.
Our long term members are sick of being overcharged and are quitting or threatening to quit.
Member trust in our business has been eroded by this.
We have been trying for months to fix it with the Momence support team but they refuse to take any reaponsibility, and just send us generic scripted responses.
We have tried removing the duplicates but they keep reappearing.
This is a major bug. It did not happen until momence did an update.
Its been 3 months+ unresolved.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Hi Rosa, I see a few different tickets on your account with recent responses from our support team. If you haven't seen those responses, make sure to open those tickets when you have a chance. We've included some suggestions for how to mitigate what you're seeing on your end. You can always open a new ticket at support@momence.com if needed and we’ll make sure this gets the attention it deserves.
great help by the chat
great help by the chat. was it a chat bot or a real person, i don't know, but it answered my question today.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks, Lauren! Glad you got the help you needed—whether human or bot, we’ll take that as a win 😊
3 months of failures
3 months of failures. £1,500 in costs. 20% revenue loss. Still no fix.
We migrated to Momence in January 2026. Since day one it has been a catalogue of failures that have cost us money, damaged our reputation, and wasted months of management time.
Onboarding failures:
- Old booking system left live on our website after migration
- Future bookings not properly migrated
- Gift cards not migrated — customers couldn't redeem them. Cards purchased after migration also didn't work
- Schedulers not split by site as requested — customers turned up at the wrong location, resulting in three negative Google reviews
- We were promised we wouldn't need to manage the website transition. We ended up paying £1,500 to external developers to fix Momence's incomplete setup
- A training session was missed with no notice. Calls to resolve issues were refused
We formally escalated in January. We were passed from James to Matteo (Director of Onboarding). Issues remained unresolved when the onboarding support window closed in February.
Booking bug (March 2026):
A system bug started booking multiple customers as one person, causing sessions to overbook. We had to refund customers and send mass apology emails. We've had to cap sessions to 1 booking per person as a workaround — costing us roughly 20% of session revenue. When raised urgently, we were told "Engineering is looking into it." Weeks later, still no fix.
Chat support do not understand the product and we are forced to go through explaining the situation each time we chase the issue.
We are a small business. Every one of these failures hit our customers directly. We chose Momence in good faith based on what we were sold. We would not recommend this platform to other small businesses.
30. mars 2026
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Svar fra momence.com
We’re very sorry to hear about your experience — this is not the standard we aim to deliver, especially during something as critical as onboarding and migration.
We understand the impact issues like booking errors, gift card failures, and site setup problems can have on your business, and we take that seriously. What you’ve described should have been handled with much more consistency, urgency, and ownership across teams.
We’d really appreciate the opportunity to take a fresh, hands-on look at everything you’ve raised and work toward proper resolutions. If you’re open to it, please reach out to us directly so we can escalate this with the appropriate senior teams and ensure you’re getting the support you need.
My questions and concerns were answered…
My questions and concerns were answered and fixed.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thank you for your review! We’re glad we could get your questions answered and everything sorted for you. If anything else comes up, we’re always here to help.
When the customer service reps are…
When the customer service reps are available, they are very considerate and knowledgeable and prompt.
If there is a wait time for a customer service reps, it would be helpful if we are informed of a possible wait time.
27. mars 2026
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Svar fra momence.com
Thank you for the kind words about our team — it means a lot!
We also really appreciate the feedback around wait times. Setting clearer expectations is something we’re actively working on, and your input helps us improve that experience. Thanks again for sharing!
I love when the Customer Service Team…
I love when the Customer Service Team at Momence outshine all the other customer service teams worldwide!
27. mars 2026
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Svar fra momence.com
This made our day — thank you so much!
We’re incredibly proud of our Customer Service Team, and it means a lot to hear they’ve stood out to you. We’ll be sure to share this with the team!
Amazing experience the help was great…
Amazing experience the help was great and she cleared all my questions
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks so much for your kind words, Jan! We’re glad we could answer all your questions and provide a great experience 😊
A provider where you kind of know that…
A provider where you kind of know that they care about the service they give you and are then able to give your clients, from the top down, having been with them for two years, I can only praise them at every level.
25. mars 2026
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Svar fra momence.com
We really appreciate your continued support over the past two years, Gary. It means a lot to hear that our commitment to service is making a difference for you and your clients!
HORRIFIC EXPERIENCE
If I could choose less than one star I would. The absolute worst decision I made in 10 years was switching to the momence platform. I’ve lost tens of thousands of dollars- no exaggeration- from this over engineered app with ZERO customer service - DO NOT UTILIZE THIS PLATFORM
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Hi Devon, we’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We’d genuinely like to look into this further and make things right. Please reach out to us directly at support@momence.com so we can better understand what happened and work toward a resolution.
Support understood my issue and was…
Support understood my issue and was able to resolve it and get me up to speed on how to use the app.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thanks for sharing, Benita! We’re glad our team could quickly understand your issue and help get you back on track.
Old World Customer Service!💖
I had a billing issue that needed to be resolved and Francesco resolved it patiently, with great skill, and wonderful, old world manners and grace. It was a superlative customer service experience and it's this attention to detail and support that puts Momence heads above the other platforms. Thank you!!
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
Thank you for the wonderful feedback, Rhonda! We’re so glad Francesco was able to resolve your billing issue with care and attention — we’ll be sure to pass this along to him 😊
Quick response and super helpful.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
We appreciate your feedback, Whitney! Glad we could provide a quick and helpful response.
Renz was so helpful walking me through…
Renz was so helpful walking me through step by step. Thank you!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra momence.com
So glad Renz could guide you step by step and get everything sorted quickly—thanks for your kind words!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.