Mistertango Anmeldelser 205

My name is Katarina Zigura. Mistertango team is holding my funds in total of 18 800 eur from 5 March 2026, they do not reply to emails from which I sent all compliance documents and went through communication with support.

After they have locked account I have tried to contact them, but received 0 response. My clients filled for recalls which are also left unreplied!

My name is Emils Averks. I have received money to my business account opened in Mister Tango. I have received request from compliance team about documents for the payments and have sent them all the requested information. I have not received any reply since 03.03.2026. I have sent them 6 requests via email and via website request chat. I have not received any reply. I will make a request to Central Bank of Lithuania if I will not receive any answer in 48 hours.

My experience with MisterTango has been absolutely disastrous. I have lost more than €10,500, and I genuinely feel deceived and financially harmed.

In my opinion, this is not just poor service — it feels like a calculated strategy to wear customers down. They don’t simply block your transfers. Instead, they send you from department to department for every single transaction you try to make. Each inquiry leads nowhere. You receive vague responses, no real solutions, and then months go by without any meaningful progress.

The worst part is that you can still log into your account and see your money sitting there, which creates the illusion that everything is fine. But when you actually try to use it, you realize you effectively have no access to your own funds.

During this endless waiting period, fees continue to be charged — and from my experience, they keep increasing. By the time they finally respond, more money has been deducted. It feels like the delays are convenient for them, not for you.

I strongly warn anyone considering depositing money here to think twice. Based on what happened to me, I would never trust them again with a single euro.

I’d definitely recommend it to anyone who wants to manage their banking quickly and without any extra hassle.

I open this account since October and I never make a single transaction neither receive or deposit, and yesterday I receive this email to pay 432,and some cent for acount i never use i wrote message to close but not respond see message bellow

2026-01-30

Client Code:157908

NOTICE OF OUTSTANDING DEBT

We hereby inform you that UAB EDS INVEST is administering your debt for the services provided to UAB Secure Nordic Payments.

As of this date, your outstanding debt consists of:payment for the provided services of 390.57 EUR and a debt administration fee of 42.00 EUR.

If the full debt (including the outstanding amount and the debt administration fee) is not settled by 2026-02-06, the Creditor may exercise its rights under applicable law, including filing a claim for debt recovery, collecting the debt through a bailiff, and, if necessary, contacting law enforcement authorities to protect its rights.

Please note that in such a case, you will be liable not only for the accumulated debt but also for all costs incurred by the Client in enforcing debt recovery (including stamp duty, legal representation fees, notary and bailiff fees, etc.).

We hereby inform you that if the outstanding debt is not settled, information about your overdue obligation may be submitted to official credit information registers, which may negatively affect your credit history.

Iam Updating my review of this inistitution, they are acting very fishy, and they will invent cancelation requests without showing any proofs, and they will charge you 50Eur then 500euros for cancelation requests that they can't show you any proof of, when you ask your clients they don't know anything about it, and even their banks don't know anything about it, and after you give all the information needed and the case is closed they charge you for the case handeling, beside their monthly fees, just be careful dealing with them.

after asking for a full account closure and trying to withdraw my final 500EUR because the bank was holding it as minimum account balance, they allegedly created a recall request that neither me or my client know anything about, not only that! but also they refused to show me any evidence of the recall request, and they are not replying to my emails, I filed an official complaint to Central bank of lithuania, your money is not safe here!!!

This company steals your money under false accusations that they recieved a recall request, and refuse to show you any evidence and they always hold 500EUR in your account to steal it whenever they like or whenever you decide to close your account, be careful never trust them with your money, I have a proof of every word written here!

Update 30-12-2025
They refused to show me any evidence of the recall, the client cooperated and said there is no recalls and the payment was sent from WISE who doesn't issue any recall requests in first place. they just replied that we took the 500EUR as a penalty for handeling the recall and closed my account and not replying. I filed a complaint againest them to the Bank of lithuania.

I can really recommend this service. Very good support, smooth verification process. If you looking Iban for business and not only Mistertango is a solution!

A good banking app to make banking opérations easily !!

The individual that helped me was very polite, informative and helpful. Would recommend your institution for any banking needs

I like mistertango, because there is a very friendly and individual communication!

Review for Mistertango Bank

We have worked with financial institutions across Europe, Asia, Middle East and Americas for decades, but our experience with **Mistertango Bank** has been highly disappointing.

1. Excessive AML Demands for Small Transactions
For two perfectly legitimate and fully invoiced consultancy payments of 1000 Euros and 2500 Euros, Mistertango’s compliance team demanded intrusive, disproportionate, and unnecessary documentation (emails, chat records, attendance proof). These requests go far beyond what is required under:

Directive 2006/112/EC (EU Invoicing Directive)
Directive (EU) 2015/849 and Directive (EU) 2018/843 (EU AML Directives 4 & 5)
PSD2 – Directive (EU) 2015/2366 (Payment Services Directive)
Lithuanian Law on the Prevention of Money Laundering and Terrorist Financing, supervised by the Bank of Lithuania.

2. Incompetent Management
The compliance staff and management appear to have no proper understanding of banking practice, KYC, AML, CTF, or European regulations. Instead of applying proportionality and risk-based supervision as required by the EBA Guidelines (EBA/GL/2021/02), they impose unrealistic requests for trivial transactions already supported by EU-compliant invoices.

3. No Apps – Outdated Service
For a company claiming to be a modern fintech, it is shocking that there is no functioning app. This makes their services clumsy, outdated, and far from user-friendly compared to real competitors.

4. High Commissions
While blocking customers with disproportionate compliance demands, Mistertango has no hesitation in charging very high commissions and fees. This creates a service that is both inefficient and expensive.

5. Account Opening Costs
Mistertano charges a fee to start the process of $600!

Mistertango positions itself as a fintech bank, but in reality, it delivers poor service, outdated tools, and excessive compliance demands that go beyond EU and Lithuanian law.

For clients who value transparency, professionalism, and respect for European legal standards, there are far better alternatives available.

Very bad bank 323 euro transfer fee detected 15 euro but not transferable money bank and scam bank bad experience 😔😔😔.

Awesome customer service (especially from Marius). Fast payments, zero issues, top provider.

Great online services, easy to use, great customer service, excellent.

From Mateus

We had a Mistertango business account and, in May 2024, they confirmed in writing that we were on the 'Free' plan, which was free of charge.

In April 2025, we were informed for the first time about upcoming price changes. They said that they had sent an email in October 2024, but we never received it. They also informed us in writing that they are not using the program from which the email was sent and therefore, they are unable to provide proof of that email.

In our view, the fees charged in the amount of more than 400 euros for the months January to April 2025 were clearly unauthorised because we had not received any concrete information about changes to the terms of service and pricing before April 2025 and we had already sent a signed request to close the account in April 2025, but it was not closed until July 2025. Although the fees charged after April 2025 were refunded, they refused to refund the fees of over € 400 that had been charged beforehand, despite there already being a tacit agreement that the aforementioned email dated October 2024 had not been delivered to us, and that the aforementioned fees were unauthorised and would be refunded. Ultimately, we had to agree to the high fees under protest in order to finally close the account, which unfortunately had to be done promptly.

Although we did not find a satisfactory solution to the problem, we had positive communication with the support team. They also reduced the negative balance resulting from additional fees incurred between April and July 2025. Therefore, we are awarding two stars in this review instead of one.

Had there not been a deadline to close the account, however, we are convinced that any court would have ruled in our favour regarding these fees, as we have demonstrably not received the email and were prepared to confirm this in court by means of an affidavit. Mistertango, on the other hand, wrote that they are unable to provide proof that the email was sent.

I had some issues with my account and charges, but the Mistertango support team helped resolve it in the end. Communication improved and the case was closed to my satisfaction. Thanks to the support team for their assistance.

I’ve been a Mistertango client for over 5 years and couldn’t be happier. The platform is reliable, the services are fast, and customer support is always responsive. Highly recommended for anyone looking for a solid online banking experience!

perfect customer service to VIDMANTE! Thank you so much for helping me finished account verification!!

My special thanks to Vidmantė Šukytė she is the most professional and prepared person I have dealt with to open a business account it was an easy, smooth and simple process