I recently had a disappointing…
I recently had a disappointing experience with my order of the Dr. Melaxin Cemenrete Calcium Cream, and I feel compelled to share my experience with others considering purchasing from this store. I placed my order on February 28th, and the estimated delivery time provided by the store was not met. The item took significantly longer to arrive than promised. This was the first indication of the issues I would encounter with my purchase.Upon receiving the package, I was dismayed to find that the jar was broken. Additionally, the product's consistency and color did not match the photos and descriptions provided on the website. This raised concerns about the product's authenticity and quality. I promptly emailed the store with photos of the damaged jar and the mismatched product. On March 16th, they responded, stating that they would reach a decision within 48 hours. However, it was not until March 23rd—more than 48 hours later—that they sent an email with a tracking number for a replacement product. I expressed my dissatisfaction and requested a refund, as I no longer wanted a product that did not match its description. Unfortunately, the store chose to send a replacement instead of honoring my refund request. I also noticed that they had removed items with reviews that complained about similar issues regarding product consistency.In summary, my experience with the store was unsatisfactory due to delayed shipment, product discrepancies, and unhelpful customer service. I urge potential buyers to be cautious and to review attached pictures for further assessment.
23. mars 2026
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