minotaurfightstore Anmeldelser 196

Ordered some Thai Boxing shorts, website said next day UK delivery but three weeks later still waiting for them. No contact from them at all. Can't get through to them on the phone, no response to emails or web forms. Absolutely shocking customer service. Dreadful.

Excellent experience. Very good service from start to finish. The team clearly knows martial arts equipment and gave helpful advice when choosing the right gi.

They have a very wide range of products for martial arts, with plenty to choose from, and the quality of the items is excellent. You can tell they carefully select what they sell.

The staff are knowledgeable, friendly, and genuinely helpful.

Highly recommended. Five stars.

Jevi was absolutely brilliant I bought my gi in the shop and he was very helpful from start to finish helped me choose the right one, and made the whole experience easy and straightforward. He really knew his stuff and took the time to help properly. I would definitely recommend him. If you visit the shop, ask for Jevi and he will look after you.

Great location with everything u could possibly need, friendly and welcoming staff always happy to help

Proper shop, sourced what i needed quickly with no problems

Good customer service let me try things on brilliant shop

Parcel didn’t arrive. Ordered on the 22nd Feb, said it would be 2-3 days delivery waited a week and no tracking information. Tried calling the company and Filled out the contact form someone then called me on the 2nd to say they had located the order and will get it send out that evening on tracked 24. Still no tracking number until it was finally sent on the 5th March. Parcel has still not arrived and now received a letter from Royal Mail to say the parcel cannot be delivered as the sender did not pay enough postage. Over 2 weeks of chasing for a parcel. Spent over £400 with this company to not receive my parcel. Very poor service!

I sent multiple emails and even contacted them through their own website because I hadn’t received any order confirmation or tracking information. I only realized after four days that I never received an order confirmation in the first place.

After that, I opened a PayPal claim, and suddenly they were very quick to ship my order. The “5 working days shipping” they advertise is simply not accurate. It ended up taking about a month before I finally received my gloves and shin guards.

The staff helped out with everything perfectly best fighting shop I’ve been to

ABSOLUTELY AWFUL AND SHOCKING SERVICE. I had a very disappointing experience with this company.

When I originally placed my order, website claiming 2/3 day delivery . The items were not shipped out, and I received no shipping confirmation until I had to email multiple times chasing an update. I was then told I would receive the items by the end of the week, which did not happen.

When the parcel finally arrived, only three items were inside despite me ordering five. Two items were missing. I recorded the unboxing, so there is clear evidence of what was received.

The lack of proactive communication throughout this process has been extremely frustrating. I had to chase updates repeatedly, and the overall handling of the order has been very poor — especially given that the items were time-sensitive.

Overall, this has been an extremely disappointing experience, and I would not feel confident ordering from this company again.

Very helpful great choice of equipment big up jevi

I ordered my item last Monday, selecting standard delivery (2 - 3 buisness days), with the expectation that my order would more than likely be delivered in time for an event today (a week later). I received an email invoice the following day which said "Your order is currently being processed in our warehouse. Once it has been collected by the courier, you will receive a follow-up email with tracking details."
As I hadn't heard anything by the Thursday, I used the contact us page on the website to ask for an update on my order. It's now the following Monday, and I have not heard anything. No follow-up email with tracking details, no response to my enquiry. Essentially, my money has been taken, I don't have my order, and there has been no communication.

There are widespread delays with Royal Mail so unexpected delays I can understand. However, the complete lack of communication I find disappointing.

I can now see from other Trust Pilot 1 star reviews that this is a common issue with this company. No option to leave a review directly on the website though, very sneaky. I will be pursuing a refund, and letting the bank handle it if they do what they have done to others and withhold the refund.

I ordered a Cleto Reyes speedball and Rival swivel.

Yes, there were snags, and things took longer than expected but Jevi replied immediately and helpfully to the emails I sent and the goods arrived safely. albeit a little late

I can see there are a lot of negative reviews here but I always judge a retailer according to how they deal with a problem, and these guys were very good in that respect.

Something funny is going on there. I placed an order on 28 Jan for boxing essentials for my daughter, nothing happened, made some calls and sent some emails, on Feb 11 they promised me a refund of items I had had to buy
elsewhere due to the delay, but said they were sending the rest of my order immediately. It is now Feb 15 and the item still has not been dispatched and nor have I received the refund for the cancelled item.
They said they were understaffed. This sounds more like they have no intention of fulfilling my order or returning my money to me.

Ordered kids Adidas Havoc trainers. Didn't recieve product. I had to chase for updates. Poor communication. Letting the bank deal with it.

Ordered a pair of gloves on 27th Jan and paid for next day delivery. When nothing turned up I checked the order from the email they sent and nothing had updated. Nothing had been shipped. I called them and was told it's not in stock and they will send in a few days and throw in some wraps as a gesture. They sent a Royal Mail tracking link soon after I called but nothing updated on the tracking. I called again when it didn't arrive and was told they don't know what's going on and have been having issues with Royal Mail. The guy on the phone (always the same guy) said he will look into it and contact me to update me. I've been polite and understanding. Few more days and nothing, no update when the item is arriving. I sent a couple of emails requesting a refund and finally I got a response from someone called "Jevi" - he asked if I still wanted it because it will be with me on Friday 6th Feb. I said NO because by then I'd ordered elsewhere and for them to refund me immediately and to not send the item. No refund made and the gloves turned up today. Now I'm down another £110 since they haven't refunded me and I have gloves I don't need. Unless they arrange collection I will not be sending them back and will raise a chargeback through my credit card issuer. Avoid this company. This will fob you off at every opportunity.

Proper people proper serving all the best guys go there and buy all your stuff for training you’re gonna be so lucky and so happy because very good quality

Fantastic service, great advice. Placed an order as they didn’t have my size and they phoned me when the boots came in. Would highly recommend.

I purchased 3 products from this business, during my delivery wait time I emailed them on several occasions but had no rely at all.

I called during their operating hours, but it went straight to a recorded messaged saying call back during operating times.

The delivery time had now past, eventually I had an email back saying sorry, but we are waiting on stock, i asked for my money back and was told I had to wait up to 10 days for a refund even through their was no product there for me to purchase.