Minimalcompany Anmeldelser 

I recieved my phone, faulty. Upon contacting the support email I was quickly contacted and offered a replacement / refund. At my own expense I sent the device back. Received a confirmation that the device was received and asked to confirm if I wanted a refund or replacement. Since confirming I wanted a refund I have been ignored.
Now, several months later I cannot get a response of my existing ticket, nor a response to a single new ticket of the many I have raised. Nor the email, chat and Facebook attempts to contact them.

Meanwhile I get an "update" that my case is about to ship.

Do NOT buy from this company.

UPDATE: I received My phone a week ago and the company is definitely NOT a scam, as my past review said.
I have to say I'm impressed with the phone, it works really well, I think I can even use it as my main phone. Since it is 100% what I was looking for a minimal phone with ink screen and qwerty keyboard.

I've read a couple of reviews saying their phone is too slow or it gets stuck with basic apps, this has not been my experience I've installed several apps in my device and is has run every single one without an issue, have installed whatsapp, kindle, audible, uber, Grok, and more, and it has been a great experience.

Of course this phone is not designed to watch videos or photos, that's the whole point of a minimal phone.

The camera is funny, and would never use it to take a good photo, but I don't usually take photos and can live without a camera, it does read QR codes and can use it in apps that need it.

I like that it has google wallet, and I can go out with just my phone.

I also loved that it has android auto, and it runs super smooth as well.

Literally the only 2 downsides I can think of are that, 1: The display is too bright even at the lowest brightness its a lot for reading at bed at night, and 2: It is a big phone, the thing about minimal phones is that they are not supposed to take this much space, but I suppose you wouldn't be able to fit a qwerty keyboard in a smaller device, maybe with a keyboard like blackberry or something it could be smaller.

Overall the phone exceeded my expectations, I can really say its a 5 star phone, with everything working just as advertised.

I'm leaving 4 stars because the customer Service is non existent, literally, its been months since my first emails and DMs and nothing.

I have to say even with my horrible experience with getting in touch with the company, I do hope they find some success and keep shipping, if somehow they manage to survive long term as I would be willing (and would love) to give a smaller minimal phone a try.

Overall the phone is 5 stars
The customer service is 1 star

Ordered my phone in March and received it in September.

Past Review: This is literally a scam, I don't know how else to describe this company and what they do, I've tried to get in contact with them for 3 months, wrote a lot of mails, DMs in Twitter, Instagram.

Found a tracking tool the co-founder @mryoukhna shared, at first it said I missed the Tax ID in my order (it was in the contact info), then it said it missed a phone number?? (it was in the contact info, you literally cannot purchase without a phone number)

5 Months have passed and NOTHING, now when I search for my order it says my order doesn't exist??

Seems like only influencers got their phone

Then @mryoukhna only has positive comments on Twitter, which makes me think those are all bots.

Avoid at all costs $400 dollars to the trash

There are so many problems with this company, but I'll just focus on two.
1. They don't honor their return policy. They will simply stop responding.
2. Their phone is not good. I'm someone who used a dumb phone exclusively for 8 years, and a FLIP PHONE WITH T9 TEXTING IS MORE USEFUL THAN THIS. That's not an exaggeration. The buttons don't have screen control, so you have to use the laggiest smartphone screen you've ever seen to try to get through apps and websites. It's really bad. Nobody buy this.

I am one of the "lucky ones" who got the minimal phone, after waiting quite a long time for it und spending 400 €.
The phone is a total mess. You can't use it, display is ultra bad, it's working super slowly, the quality is bad, in any aspect.
DON'T BUY IT, it's not worth even 10 bugs.

AND, the minimal company now refuses to take ist back. The just don't answer and are not taking the return package from UPS. All in all I just spent 450€ for nothing.

I bought a phone. For days they never answered to any mail or contact form. (though their AI answerer says the opposite)
you can read in their policy statement, that you can cancell your order, till it's not yet shipped, but in fact the website shows no ways to do it.
So they took the money and soon disappeared. I wasn't sure that they would ever send me my phone, so I preallerted my bank to refund me as I've been probably frauded.
After some days and a trustpilot rating, they finally refund me, apologizing, and adding that I wrote many mails so the system put me in last position of the queue... Mmm
Anyway this is not a good service.

Ordered my phone back in August, knowing it will take long. Then it got delivered, but I wasn't notified to pick it up, since then no real support from the so called "customer service" I get stalled and refund requests are ignored.

No shipment for 4 month.
Asked refund, they told it was shipped. But no tracking number provided.

They are impossible to reach. Placed a preorder, since traveling and will not get delivered to me in time. The had a delivered estimate of end of May. Now impossible to get a hold of them. This is pre -sale. Can't imagine how they will be post sale. Sounds like a 3 person company, with manufacturing in China and they are unable to support customers.

Ah, the Minimal Phone! the perfect name since Ive received minimal communication, minimal support, and absolutely no phone. i backed this project over a year ago, and 30 days ago i dared to feel something resembling hope when i got my very first shipping confirmation. Silly me still no phone.

Support is non existent. The founders ghosted harder than a bad tinder date. I submitted a refund request and i assume that will be handled with the same efficiency as everything else which is to say never.

Instead of focusing on delivering the actual product people paid for, the team decided it was a great idea to launch a minimal ntwork plan. Because nothing screams success like expanding into telecom before you can even ship a phone case. And speaking of cases those are also MIA, even for the lucky few who actually got a phone.

The cherry on top? The developers have somehow managed to imply its the customers fault for being frustrated. We should be grateful to receive anything at all! Truly inspiring leadership!

Apparently shipping to the US was the top priority. the rest of the world can wait. They went full Trump on the fulfillment plan.

In conclusion: the only things not minimal here are their ego and their ability to make empty promises.

Had high hopes for a new phone. Like to support small developers. Shipping promises for months. Customer service response erratic. Eventually got my credit card provider to muscle in and refund.