Minerva Anmeldelser 

1 133
•
TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I will never shop with Minerva again. Their customer service is awful! Aside from the fact their prices are above those of other shops for the same fabrics and products they expect you to pay for faul... Vis mer

Vurdert til 5 av 5 stjerner

I was waiting for fabric only to discover that it was going to take a couple of weeks to arrive. When I phoned I spoke to Ginette who was so helpful in sorting things out. She immediately sent me link... Vis mer

Vurdert til 5 av 5 stjerner

Excellent results of an order that was out of stock , but chased up by Ginette 🤗and delivered next day after my phoning to find out when would I receive my order!

Vurdert til 1 av 5 stjerner

NEVER order from here if you're from the UE. You will have to pay additional fees that were never mentioned while buying, and they also will probably split your order meaning you will have to pay them... Vis mer

Informasjon om virksomheten

  1. Tekstilutsalg

Skrevet av virksomheten

At Minerva we are motivated by one simple goal: to build a place that inspires, supports and connects makers worldwide. A space where creative journeys are celebrated and where like-minded people around the world can come together. At Minerva.com you'll find one of the largest ranges of dressmaking fabrics and patterns in the world, and that's not all! Minerva is also a place to share and document your creative journey. Follow your favourite makers and their posts will always show in your 'following' view on the Minerva homepage so you can see everything they post. Sign up for a free account at Minerva.com and start connecting with makers worldwide.


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

1k anmeldelser

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1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 55 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,1

Alle anmeldelser

(1 133)

77 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Dreadful Custome Experience

This is my first (and last!) order with Minerva. I was sent the wrong width of fabric as the warehouse did not carry out adequate checks. Minerva then insisted that I measure and picture the fabric (i.e. carry out the checks they did not do). They failed to come back to me when they promised and I had to contact them again. They then insisted that I return the unwanted fabric so that they could recoup the cost of £7.98! They are currently holding my fabric hostage until they receive the return. A good supplier would have sent the correct fabric immediately. This has been hugely inconvenient and time consuming and if I was to cost the time I have invested in their failure, it would be far more than the £7.98 they are so desperate for. I sincerely hope that they don't come back with an bland apology.

14. november 2024
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Vurdert til 5 av 5 stjerner

This is my favourite online fabric…

This is my favourite online fabric store! I love the sewing community, and seeing all their makes, the craft club benefits. Had a fabulous time at the recent roll end event. Got enough fabric to be sewing for the next year :)
The choice of fabrics is unrivalled and quality designer fabrics too.

9. november 2024
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Svar fra Minerva

Hi Julia,

Thanks so much for the lovely feedback. We're so pleased to hear you had such a good time at the End of Roll event. We've had such a super response to the event that we will definitely be hosting more in the future.

Happy sewing,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Wow!! The end of roll sale !

Wow! What a magical way to spend a Saturday morning….. literally in fabric heaven at the Minerva end of roll sale!!
I didn’t know what to expect but it was way beyond anything I had hoped for! Loved every minute and really hope you do it again!
So well organised and easy to find fabric by type… the staff were amazing, so friendly and helpful, a team to be proud of, thank you all for your hard work.
I travelled from south Cheshire and would do it again in a heartbeat.
Thank you so much x

9. november 2024
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Svar fra Minerva

Hi Clare,

Thanks so much for visiting our fabric heaven at the Minerva End of Roll Sale. We're thrilled to hear you enjoyed yourself and our staff were so helpful. It's great to hear that it was worth the journey for you. Hope to see you again at the next one.

All the best,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Simply amazing End of Rolls sale!

Simply amazing End of Rolls sale!
There was a vast area on 2 floors, very well laid out and signed. Hundreds of real bargains.
It was also super to meet so many of the Minerva team who were very helpful.
I can’t remember the last time I had such fun. And of course the joy continues as each length is sewn.
I travelled for 2 hours each way and it was worth every mile.
Thank you Minerva. You never disappoint.

9. november 2024
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Svar fra Minerva

Thanks so much for the super feedback. We're so glad you were able to come along to the event and thanks for making the long journey to visit us. It's been such a super event that we're looking forward to hosting another one soon, probably in the spring.

Happy sewing.
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Fabulous fabrics from Minerva, Darwen

I visited Minerva on Saturday at the ‘end of role’ sale. It was fabulous, I found some great pieces. So many fabrics & patterns to choose from. I do hope there is another opportunity in the future for more days like that. The event was very well organised & the staff were helpful & friendly.

9. november 2024
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Svar fra Minerva

Hi Janice,

Thanks for coming along to our End of Roll Sale at Minerva HQ in Darwen. We're do pleased you had a good time. Rest assured, we've had lots of requests for more events, so we're already planning out when to host the next one.

Happy sewing,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Fantastic experience!

I visited the Minerva End of Roll Sale last Saturday and it was FABULOUS! This was a rare chance to visit Minerva in person as they are an online business. The selection of fabrics was amazing and my friend and I picked up some wonderful bargains. There were lots and lots of different types of fabric and also patterns and haberdashery available.
This event was extremely well organised, with lots of staff on hand to help. All the staff were so lovely and friendly.
I have used Minerva for several years now, my sewing is mainly dressmaking. It's always been a good experience for me to buy from Minerva. Any slight issues over the years have always been dealt with promptly. The YouTube videos are also very useful.
It is a pleasure to continue to support this family run business. Thank you so much everyone.

9. november 2024
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Svar fra Minerva

Thanks for joining us at the Minerva End of Roll Sale. It was so lovely to get to meet so many of our makers and we're thrilled that you had a good time. Hope to see you at the next one!

Happy sewing,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Fabric Heaven roll end sale

Went to the end of roll sale. Definitely not disappointed. What a selection, sensory overload. The amount of work that had been put into this event was unbelievable. So we'll laid out and the staff were brilliant, so helpful. The only down point was I didn't allow myself enough time there. Next time, hopefully there will be a next time, I will not have anything else arranged on the day. To anyone who couldn't go, you really missed out on some fab fabric at fantastic prices. I did manage to get a good selection of different fabrics but as always there were two that I wish I hadn't left behind. Thanks to everyone for all the hard work that went behind this wonderful event

9. november 2024
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Svar fra Minerva

Thanks for taking time out of your weekend to come and visit out event. We're so pleased to hear you had a good time, even if you had limited time to see everything on offer. We're planning out our next event already, so hope to see you at the next one.

Happy sewing.
Gavin at Minerva

Vurdert til 5 av 5 stjerner

What an amazing event

What an amazing event. Missed the Saturday so went on Sunday half expecting to have missed all the best stuff - I could not have been more wrong! I got some amazing bargains and it was really good to be able to have a feel of some fabrics I'd seen online and was not sure about. The staff were marvellous, helpful and kind and it was great to be able to meet them in the flesh. Hoping this happens again in the summer so will start saving now so that I can splurge again.

10. november 2024
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Svar fra Minerva

We're so pleased you were able to make it along to the event. All the shelves were restocked for the Sunday, so there were lots of amazing fabrics to discover both days. We're already planning out our next event, so hope to see you there!

Happy sewing,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Fabric heaven - best hour spent for a Saturday morning!

Absolute heaven to be wondering around feeling the fabrics knowing they were all really well priced! For this reason I over spent, but have many fabulous different types of fabric for many more projects, though please do let me know when you have another one, I will make room.

I buy regularly from Minerva, highly recommend joining the club, this means a discount on all orders (not for this sale, everything was really well priced) and love their newsletters and members makes, plenty of inspo from these.

9. november 2024
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Svar fra Minerva

Hi Lisa,

Thanks so much for coming along to our End of Roll Event. We're so pleased to hear you enjoyed yourself and picked up some bargains. We've had so many requests to do more events in future, so how could we refuse? We're hoping to run another event in the springtime but we'll announce it on our newsletters once we've settled on a date.

All the best,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Great selection of fabrics

Great selection of fabrics, patterns and accessories. I always choose my fabrics from here!

The quality has always been excellent, with a very quick order and delivery time. Would recommend!

24. september 2024
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Vurdert til 3 av 5 stjerner

Too slow dispatching orders.

Lovely fabrics. Just a shame they are so slow despatching orders. Ordered a pattern on Wednesday afternoon - still not despatched by Saturday evening.

9. november 2024
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Svar fra Minerva

Hi Barbara,

Thanks for your feedback. We normally aim to process and despatch orders within 2-3 working days depending on how busy we are.

We have held an event at our warehouse this weekend, so we lost a little time on processing orders on Friday afternoon. Our team are back at it this morning and working to catch up, so I'm sure your pattern will be on its way for you soon.

Happy sewing,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Brilliant all-round experience

I’ve ordered from Minerva for some time now and always find the fabrics of excellent quality and the service good. I find their website very inspiring and like looking at projects from other sewists.
I visited today for their end of roll sale open day. What a fantastic day. It was brilliantly organised and all the fabrics were set out well. Incredible prices too. The staff were fantastic - so helpful and couldn’t do enough for you. It was busy but I still felt that I could browse at my leisure. It’s evident that there’s been a lot of thought and hard work put into the open day. Many thanks for a brilliant day and for all the bargains. Would recommend.

9. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Free delivery despatch times are reasonable!

I almost didn't order from here because negative reviews regarding despatch and website problems have reduced Minerva's ratings. I'm glad I went ahead and had to come back here to leave an honest review of my experience.

The fabric and trims I ordered were exactly as pictured, and beautiful quality. Plus, the samples I ordered were a good size to check suitability for future orders.

I had no problems with the website or my order so if there were problems in the past, they appear to have been resolved by Minerva.

With regard to shipping, I love that they provide free shipping over £25 and the standard £1.99 is a fair rate. It took 3 business days to process my order (including the day I placed my order and the day they shipped) and Royal Mail took a further 2 business days (as the service states).

I think 5 business days is perfectly reasonable for cheap or free shipping and some of the negativity is due to people expecting an Amazon-style next-day service without realising the huge fees that are buried in the price of the goods to cover those processing and delivery costs.

I'll be coming back to Minerva again and again: a wealth of choice, great prices, fair shipping rates, and good quality fabric. What more can you ask for?

7. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Ultra slow dispatch/delivery and awful website

Things started off great with my first order, arrived quickly and as expected. However I have been waiting now for a week for two orders having only just today received notification they have been dispatched, however one of them, upon tracking, hasn’t yet been received by Royal Mail, “we are expecting it” is the message. I may be wrong but I’m guessing that much of their stock is with a third party company, this would explain the terrible delays, if and when I get these two parcels it will have been at least ten days delivery. Additionally the website is the worst I have ever come across, so so slow and crashes all the time. I will not be using Minerva again which is a shame

5. november 2024
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Vurdert til 5 av 5 stjerner

Minerva Exclusive Designs

I've bought fabrics from Minerva for several years. In the last few years the company has produced it's own designs of fabrics, from bold and bright to as subtle as you like. My choice is bold and bright and I've been really encouraged by the kind compliments I get about my home made clothes, even from complete strangers. The prints come in every type of fabric you could wish for. If it's great choice of unique designs and looks you're after, I can't recommend Minerva highly enough. Kate Bridges

23. oktober 2024
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Vurdert til 2 av 5 stjerner

good price, slow dispatch

A good price for the pattern I wanted, but had I known it was going to take six days just to dispatch it I probably would’ve gone to somewhere a bit quicker.

17. oktober 2024
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Svar fra Minerva

Hello,

Thanks so much for choosing Minerva for your sewing pattern order. We are very sorry for the slow service for you this time. We normally aim to despatch orders within a day or two of order but we're currently running behind due to a higher than normal number of orders. We're working hard to get caught back up and should be able to get back to our normal speedy service very soon.

Happy sewing,
Gavin at Minerva

Vurdert til 1 av 5 stjerner

Disappointing shipping delay

I placed an order on the 9th October. As of 15th it still hasn't been despatched. I had to contact Minerva for an update. Surely they could be more pro active in informing their customers of any delay? They could not tell me when my order would be despatched, just that I'd get an email. I make a lot of craft products for charity and need a reliable source. Unfortunately my first experience with this company will be my last.

9. oktober 2024
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Svar fra Minerva

Hi Jacqualine,

We're sorry to hear you've had a poor experience with your first order at Minerva. We normally aim to despatch orders within a day or two of receiving the order, so we're sorry that we've not been able to achieve that for you. We're working through a big influx of orders at the moment and have taken on some extra staff to help ensure we're back to our speedy service as soon as possible.

All the best,
Gavin at Minerva

Vurdert til 3 av 5 stjerner

Great choice but dreadfully slow…

Great choice but dreadfully slow website and dispatch time. I have already waited well over a week for my orders to be dispatched. Poor service.

3. oktober 2024
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Svar fra Minerva

Hi Irene,

Thanks so much for choosing Minerva for your order. We do apologise for the delay in your order. We are running a little behind at the moment and are just waiting for new stock of your fabric to arrive from our suppliers. Rest assured it will be on its way to you as soon as we have it.

Happy sewing,
Gavin at Minerva

Vurdert til 5 av 5 stjerner

Excellent service every time

I’ve placed many orders with Minerva and have only had excellent service. Every order has arrived in good time and in perfect condition.

11. oktober 2024
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Svar fra Minerva

Hi Michelle,

Thanks so much for your feedback. We're so pleased to hear you're happy with Minerva. We hope we can keep providing you with what you need for all your makes.

Happy sewing,
Gavin at Minerva

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