Minerva Anmeldelser 

Updated 06/05/26 – This is now my second review, and unfortunately my experience has continued to decline. I placed a POD order on 27th February and, almost 10 weeks later, I am still waiting with no confirmed dispatch date.

Throughout the process I have repeatedly had to chase for updates due to a lack of proactive communication. While the responses from staff have been polite, they have largely been vague and provided little real clarity beyond updates being “expected” or “imminent”.

After weeks of waiting, I was eventually told the fabric had arrived but had to be returned because it had been printed incorrectly. Unfortunately, this was only communicated after I chased again.

I have since had to place a separate backup order to avoid missing an important event. Following further emails and public comments, Minerva have now upgraded this newer order to Royal Mail 24 delivery and advised it should dispatch either today or tomorrow and arrive before the end of the week, which I do appreciate.

I have also now finally been given a further estimated timeframe for the original POD order, with the latest update suggesting it should arrive with Minerva by 18th May. However, after several previous missed ETAs, they have understandably stated they are reluctant to provide firm dates.

While I appreciate the more detailed response and improved communication today, I still feel customers should not have to repeatedly chase or comment publicly in order to receive clearer updates after such significant delays.

The most frustrating part is that the fabrics and designs themselves are genuinely lovely. However, the communication, lead times and overall customer experience have consistently let the company down.

Based on both my experience and many recent reviews, Minerva’s advertised POD delivery estimates do not currently reflect the reality many customers are experiencing.

Minerva Fabrics website is very poor. Other textile websites can be seen to update availability as I add items to basket. Minerva Fabrics does not update availability. Therefore although when I ordered fabric showed 18.4 metres in fact they had none.

Placed an order on a Tuesday. On Friday Minerva Fabrics contacted twice. First time a product was out of stock. I phoned and the product was out of stock in all colours. Later Minerva email that they could not supply fabric ordered. Would I like it pieces or did I want to cancel order.
At that point their phone lines are too busy and will only accept voicemail. They did not respond.

On the Tuesday I had ordered fabric and new patterns from Poundfabrics, Jaycotts and 2 sellers on EBAY all had arrived by Friday.

Shop elsewhere. Minerva Fabrics are over priced and unreliable.

I went to the sale on 18 April 2026. Minerva staff had put a huge amount of workin before the sale labelling, sorting and assembling all the fabric on shelves. Loads of staff - a meet and greet at the door, lots of cutters and till staff, a basket cresh.
I cannot fault the organisation, fabric preparation or staff. Well done Minerva.

My first order with this company and I won't be repeating the experience. Ordered on 14th April, products arrived today, 23rd April, and they are not the colour I ordered!
Impressed that the company replied to my email within 40 minutes and they are now investigating.....
A technical hitch on the search facility of their website. Now returning for exchange. Great Customer Service. Thank you Ryan

I have been sewing 50 years cant fault a thing. Saturday sale was fantastic organization second to none quality fabrics i would not use anyone else when they have all gone then you will have something to moan about

The website is excellent and the products I have received are good quality. The delivery speed however is exceptionally slow compared to similar vendors.

I recently placed an order for multiple items and all were delivered (after about 10 days) but one. The reasoning was that they didn’t have it in stock (but sold it anyway). I was unable to cancel as it was part of a larger order. It took a further two weeks to receive the item which was key to the work I was doing.

It was my first visit to the Minerva Fabric Fest and definitely won't be my last. It was exceptionally busy when I arrived but everything was so well organised. From the gentleman on the door, who was very helpful explaining to any newbies how it works, to the payment and packing process. there were many people around to ask for help.
There was a lovely atmosphere and it was great to see many familiar Minerva faces although I didn't get to speak to any of them, maybe next time.
An excellent event and I thoroughly enjoyed my few hours 'mooching' through all the excellent fabrics especially the linen section downstairs.
Well done Minerva and thank you for the time and effort it must take putting on such an event.

Excellent event, great choices and wonderful prices, everything clearly labelled. Amazing staff who were happy to help, very organised checkout process. I will definitely attend future events. Thank You

Went to the Fabric Fest - so much fabric and amazing prices ! All the staff are so friendly and helpful 🧵🪡

No delivery.
Ordered fabric January 2026 to date still no fabric!
Still no delivery date either, beware of this company’s promises.
Used to be good but sadly no longer.

As a very loyal long term customer who has spent thousands at Minerva, attended in person events and been a craft club member, and someone that has regularly and consistently recommended Minerva to my followers and sewing pattern customers, I have really tried to put off leaving this review.

But the customer service, and service in general at Minerva over the last 12 months has been the worst I've ever experienced.

It's become an ongoing joke in my household, 'oh another email from Minerva, whats the issue this time'. And there is nearly always an issue. Either they don't actually have the fabric you've ordered, it's due to come in a months time even though it said in stock. Or it's available but only in small scraps. Or they send completely the wrong colour and then upon sending photos of the mistake, say they can't see the problem (I ordered beige and they sent purple).

The sheer number of issues is horrendous but the customer service makes it so much worse. There is rarely, if ever, an apology and they never go out of their way to make sure the customer isn't inconvenienced for their mistakes.

I can see from the reviews and from online forums that I'm not the only one that's absolutely fed up of Minerva. Please fix this issue before you lose all your customers. I want to shop at Minerva but you're making it really unpleasant to do so.

I'm a qualified dressmaker of over 30 years so know my fabric! I purchased a 'heavy suiting fabric' @ 200gsm but received a budget fabric @ 75gsm. Upon returning as 'incorrect item sent', they only refunded me for the fabric, not the postage which was £3.99, which is far too much for a small package which fits in the letter box! These companies get postage subsidised too!
When i rang to ask why I was not refunded the postage, I was told 'they were still investigating'. So why not wait until you've investigated? Then do the refund? They obviously had no intention of refunding the postage. They rang back saying the correct fabric was sent, but I received the cheap budget fabric
I've now opened a dispute with my bank. They've lost my custom! I hope it waa worth £3.99!

Being a self taught sewist of only 2 years this guide has been totally invaluable! I'm learning so much as I add the fabric swatches and its something I can keep coming back to for guidance . It marries up with the fabric masterclasses on YouTube as well so everything you need to know is right here. Fantastic!

Minerva's customer service is superb. This week they delivered to me a piece of fabric I needed to work on the following day. Within two hours of ordering I received the "despatched" email, and the fabric arrived the following morning. Last year for World Book Day I bought a length of fabric from Minerva to make my granddaughter a Milly Molly Mandy dress - pink and white stripes. This year she decided she wanted to be MMM again - but she has grown taller over the past year, so I needed more fabric - fast! I ordered on Monday and within two hours the fabric was despatched and I received it the following morning. Today, instead of her school uniform, my five-year-old granddaughter is wearing the Milly Molly Mandy dress again. Thanks, Minerva staff!

In reply: the staff via email were very polite however I think it’s the company policy not to expedite shipping when they make a mistake. My order has now been shipped after 11 days but only on a second class postage

Very poor service from this company, failed to let me know the fabric I had ordered was out of stock until I had received the other part of my order.

The company then proceeding on the phone to tell me the exact date when it was coming back in stock and when it does they wouldn’t expedite my shipping despite it being their fault.

The lady on the phone was also extremely rude and had no intention of helping me. I only wish I had read the reviews sooner

I’ve been a Minerva customer for many years and a Craft Club member, but my last two orders have experienced significant delays — neither of which involved POD fabric — and I wasn’t informed of any issues. Looking at other recent reviews, it seems this may be an ongoing problem.

Unfortunately, I won’t be renewing my Craft Club membership, and I’ll be reconsidering future orders.

My husband bought me the Minerva Fabric Guide as a birthday present and I am over the moon! It's a comprehensive guide to a whole range of fabrics that I didn't even realise I knew nothing about!
It tells you what fabrics are best for what sort of projects, a breakdown of how each fabric behaves and you also get a sample of each one. Each fabric has its own alphabetical feature page giving you an insight into each one. I actually glued each sample onto it's corresponding feature page. Be warned, if you want to remove them to test washing etc use PVA not super glue! I'm really grateful to Minerva for creating this guide, and it's going to save me a fortune in samples! Obviously, it doesn't have every fabric in it, there are literally thousands available, but it has already paid for itself in it's usefulness.

Completely misleading samples and dismissive customer service

I ordered a fabric sample from Minerva expecting to receive the fabric shown in the product listing. What arrived was completely different in appearance. Not a slight variation. A totally different sample.

When I contacted customer service, I was told that samples are only intended to show the feel of the fabric, not what it actually looks like. That explanation makes no sense. For anyone sewing or dressmaking, the visual element of fabric is fundamental. Colour, print and texture all matter when making a decision.

I paid for this sample, had to enter full card and personal details because there’s no quick checkout option like Apple Pay or PayPal, then received something unrelated to what I ordered. It was time-consuming and wasteful.

The most disappointing part was the response. There was no apology, no acknowledgement that the listing was misleading, just a very blasé tone and a passive “thanks for understanding.”

It also feels environmentally irresponsible to send out samples that don’t match what customers are actually considering buying.

I won’t be using Minerva again. My mum has worked in tailoring and dressmaking for over 50 years and warned me about them. I wish I’d listened.

EDIT FOLLOWING MINERVA’S RESPONSE: if I’m ordering a paint sample, I order it in the colour I want. I don’t just order it in any colour to ‘get a feel for what paint is like’! Dressmaking is exactly the same. We are not just looking at fabric feel, quality and weight, we want to see what the pattern will look like. It’s frankly absurd that you would send out a sample that does not show the colour and pattern - especially given the cost per metre. This is an absurd idea and I can see from the reviews that you’re getting that the launch of this idea has not been at all successful.

I have been using Minerva for the past four years, but over the last six months the customer service has declined significantly. Fabrics that are advertised with a 1–3 day handling time are now taking weeks to be dispatched.

I recently spoke with Gemma in the office in an attempt to resolve an order that was already a week late. Unfortunately, instead of receiving assistance, I was told I would need to pay additional fees to receive my fabric. This felt extremely unprofessional and disappointing.

Over the years, I have spent thousands with Minerva. However, their service appears to have changed, and they are now delaying full orders for weeks if an item is out of stock. This approach, combined with the recent customer service experience, has left me very dissatisfied.

While Minerva offers a great range of fabrics, delivery times are unreliable, and resolving issues is difficult unless you are willing to pay extra fees. Based on my recent experiences, I will be looking elsewhere for supplies in the future.

It is extremely rare for me to leave a negative review but I am so disappointed with my experience of Minerva.
I placed an order on 19th January for 3 different fabrics & 5 Gutermann threads. It was to be sent via Royal Mail 48 Hour service.

I received an email on 22nd January informing me that one of the fabrics is out of stock and is not due back in stock till "around March" and it would be sent when it arrives.

There was no indication on the website or at point of ordering that this fabric was out of stock or that there would be a delay in receiving it.

Two of the fabrics were despatched in separate parcels on 23rd Jan. On one of the despatch emails, it stated that the other, out of stock, fabric would be "due back in stock approximately 28th January 2026". I thought, great, it won't be as long a wait as their original email claiming it would be "around March".

On 4th Feb I had received no further communication and had never been informed about delivery of the Gutermann thread.

I emailed sales@minerva explaining the situation, and to ask why I had not received the Gutermann threads - they were to be sent via Royal Mail 48 hour service but it had been two weeks. I asked if they had been despatched and when I should expect to receive delivery. I explained the delay had negatively impacted my business.

I received a reply from Ryan, Sales Office Manager, who said:
"we are still awaiting the final on demand fabric coming into us. This should hopefully be landing any day now. With our on demand products we do advise the rest of the order will not be sent until all items have been received into us and we do advise to split these orders to avoid any delays."

1. Ryan did not apologise in any way

2. Ryan placed the blame on me, the customer, by saying "we do advise the rest of the order will not be sent until all items have been received into us and we do advise to split these orders to avoid any delays."

I was never, at any point, informed that the out of stock fabric would delay the rest of my order - or given the choice to split the order.

I replied to ask why the Gutermann threads had not been sent out with either of the other two fabrics on the same order, which had already been sent - separately. I noted that I had not received an apology. I asked for the remaining items to be cancelled and refunded. I asked for them to confirm the refund amount and date by which I should expect to receive the refund.

Ryan replied to confirm the cancellation and refund and noted that refunds can take up to 10 days to be processed, followed by: "I apologise for us not being able to get the items to you within the time frame you were working to on this occasion."

1. They did not answer my question, to confirm the refund amount

2. Their "apology" made me, the customer, feel like I was in the wrong - by being unrealistic in expecting to receive an item (which appeared to be in stock) within the delivery timeframe originally promised by them when I made the purchase.

I order fabric and thread from many different companies and - from other companies - I have always received my order as expected, within the expected timeframe. I have placed a few orders with Minerva now and they never arrive as quickly as they should, or as quickly as from other companies, but my experience this time was particularly disappointing. I will not be ordering from Minerva again.