Midlandpullman Anmeldelser 

Travelled on the Midland Pullman 3 years ago and had a wonderful trip so decided to take the trip to Aviemore in august. This journey was not the first class we had experienced the previous time. There were no bottles of water on the table when we sat down and no pears cider give out as we started our journey. Gone was the endless offer of tea and coffee, having to ask if we could have some at 10.30. We bought bacon baps which were nice but the couple opposite waited 1 1/2 hours for theirs only to be told only 1 left which was put on the table, the other was given as bacon in fruit loaf! Not at all acceptable, who has bacon between 2 slices of fruit loaf! We had the snack packs, both were good but no wine this time or mugs just small tea cups with chips in, asked for them to be replaced and once again came chipped, third time lucky. We did enjoy the day but will not be going again, just didn’t compare with first trip.

We recently travelled on the Highland Clansman from York to Aviemore where there was a problem in that the electrical supply to the kitchen failed meaning that no hot food could be served. The main reason for booking the trip was to experience the fine dining experience that the Midland Pullman offers so we felt very disappointed. However the train crew were still able to provide us with food that did not require cooking and we eventually felt that they did give us a flavour of the dining experience we were expecting. Moreover, the company immediately apologised and promptly offered a refund. We would like to compliment the train crew and the company for the way this issue was handled and will be looking forward to another unforgettable trip, hopefully this time for all the right reasons!

Dreadful. If you book this hope nothing goes wrong as customer service non existent.
Over an hour and a half late. Inadequate communication. No apology.
Dirty toilets.
Snacks very poor. Cheap and nasty prepackaged.
More like a cattle truck than luxury travel.
I could go on and on.
Avanti first class much nicer. Wish I’d booked a first class trip to London for my mum’s birthday instead!

Terrible!
Long awaited trip for special grandparents 80th birthday was cancelled on the day of travel!
Customer service is appalling. Cancelled by email when they were due to set off. We had an offer of full refund but no good will gesture. No further communication from the company.
This was supposed to be a high end trip. We paid a lot of money for a dining experience.
Don't risk it- use a different company!

It was a memorable day from start to finish. The carriages were clean and the tables beautifully set. The staff could not have been more gracious, professional and most importantly friendly, from start to finish. The food was absolutely delicious. I would highly recommend this to anyone.

A wonderful experience from start to finish .
The food was beautifully presented and delicious .
Polite and very friendly stewards who ensured our needs were met and went above and beyond .
Many thanks to Christian who must have been so tired as the day came to an end but always smiled and took the time to talk to us .
The occasion was my birthday and I was delighted and surprised when the stewards grouped together to sing “ Happy Birthday ,” and had lit a candle on my dessert .
Our very first trip and we felt like royalty !
Our heartfelt thanks to all who waited upon us . Highly recommended !

Our first journey on this train but hopefully not our last. A brilliant experience in every way. The meals were delicious and the service was exceptional with every need met and on occasion anticipated. A treat which coincided with my friends birthday which was made extra special for her. A day we’ll never forget as it exceeded every expectation.. a huge thank you to everyone who help to make our experience so wonderful.

Unreliable, insincere, source of enormous disappointment and loss. Not inexpensive trip booked (& paid for) over 8 months in advance. Date unilaterally altered by unheralded email over 6 months in advance due to "emergency engineering works"- some feat to be able to predict an emergency that far in advance. Trip then cancelled entirely, again by an email landing out of the blue in my inbox, only 3 weeks in advance. Guess why? Yes, more "emergency engineering works". Offer of "immediate" remittance of substantial funds held and enjoyed by Midland Pullman at my cost for nearly 8 months was not in fact immediate as I telephoned to request, unless the definition thereof, like that of emergency, has been altered to suit their purposes. Grubby, greedy, insensitive and demonstrably unreliable lack of customer service. We will certainly avoid them henceforth.

I spent two years planning this trip to mark my sister's 60th birthday. It's hard to tie my sister down as she flies all over the world. Imagine my disappointment when after booking the Christmas Edinburgh trip I was contacted to be told that my booking was being cancelled. Why? My sister's medical condition means that if more than 3 hours walking is involved she uses a portable mobility scooter. This folds up to a double buggy and she carries the battery pack in her handbag. I was told the battery pack was a fire risk despite being on her person and she could not travel. This seemed crazy after flying in from Florida and heading out to Oman in a couple of weeks time with the same buggy. I asked my sister to contact customer service to explain how the battery worked and she was faced with an appalling attitude. No one listened , she was put on hold and told that we must put in writing that we wished to cancel because she was not allowed on board with her buggy. Within a few minutes I received an email confirming that I had cancelled and they hope I could make another date soon!!!
I am speechless with the way the company acted and hope no one else is left as upset as my sister was.

From start to finish on this train on 24th July 2025, first class service, polite and attentive staff. We took a picnic of sorts with us, but, was not needed, it came home with us virtually complete. I can not dispute this was a memorable experience. The weather poor entire journey with hill mist, but did not detract from the beauty and elegance. Would definitely do another tour. High praise to all staff on board 5star treatment, happy faces only too happy to go the extra mile. THANK YOU.

The train was late by over an hour, which couldn't be helped, as I believe there was an issue with one of the engines. However, the service on board was lacking, the food dreadful and in short supply, so we didn't have a choice, and overall, a waste of £600 + quid. We wrote a complaint directly following our experience and are still waiting for a reply!!!! Will not be doing this again in the UK for sure

The staff on the train are GREAT - they are the real asset of this company. Unlike the staff in Customer Service whose attitude STINKS. Our 2nd Trip but will not be returning and can not recommend. A really good tip for the Pullman Company is :- Invest some of your profits, in Sharper Knives as this would improve the Dinning Experience Immeasurably ! The seats are comfortable although not as good as on their larger Pullman. However, 15 hours to Scotland with what felt like hundreds of unscheduled stops is simply NOT REASONABLE!

It seems they make it impossible to make a complaint as they request you do it within 10 days by POST. To enable a complaint to be made quickly I e-mailed it to their enquiries e-mail address. Its clear they have ignored that e-mail. A reputable company would have forward it on to the required department. It seems clear that once they have had your money, you can do one. Considering the amount of money my wife paid to give me an 80th birthday treat at an extremely high cost their behaviour is nothing more than shameful. Below is a copy of the letter sent. RE; The Settle to Carlisle & Coastal Pullman ( Coach B Seats 37 & 38 ) on 9th April 2025.
Dear Sir / Madam,
In March this year via a friend as I am not able to use a computer, I booked the Settle to Carlisle & Coastal Pullman, as a surprise Birthday trip for my Husbands 80th Birthday. We naturally looked forward with anticipation to having a great day out. Sadly, this was not to be the case.
Firstly, may I say that I have no issue with the staff or catering. The meals were excellent, and the staff were very good and extremely helpful.
On boarding at Haddenham Station and naturally at that time of morning @ 6.00pm the temperature will be cold. But after a short period of time it became clear that there was an issue with the temperature control in Coach B. On mentioning it to the lady serving in Coach “ A “, she herself said it was cold although her coach “ A “ was warm. I asked if they had a blanket that I could use, and I showed her how cold my legs were. I was given a blanket and had to keep this over me for the entirety of the outward-bound journey and also the return journey. So not the environment that I was expecting.
Upon arriving at Carlisle, we were met with basically a construction site. The Town centre was having the paved areas and roads updated. The main walkways were sectioned off, and a lot of the shops shut down possibly due to the extent of the construction work being carried out, and dust everywhere due to the construction activity. Being disabled myself and having to use a walking stick, access to the Cathedral was not practical, I cannot believe we were not at the very least advised of this, so at the very least we were prewarned so could have had the option at the booking stage to make a judgment call as to whether we wished to proceed. I would not expect to go to Disney Land and find the rides shut down, would you. One lady in our carriage once having returned to the train, had actually found a charity shop in Carlisle and had purchased a pair of trousers and a large shawl which she wore on the return trip. The trousers she wore UNDER her dress as she was so COLD. ( You just couldn’t make it up ). So as regard the stop at Carlisle to have the option to look around was absolutely pointless.
We did leave a discretionary tip as we felt the above problems were not of their making, and as stated the meals were excellent and the staff very good.
I think you will understand that considering the cost involved to give my husband a birthday treat, was a total let down and a disappointment, I felt embarrassed as it was not good value for money considering what we had gone through.
One other point I must raise was the reference on the Travel Information regarding Dress Code and although we had dressed up, honestly when I got on board I felt totally overdressed as it appeared quite a few had clearly not bothered, so your reference to “ You can never be too overdressed on board in our Pullman Dining Class “ had clearly not been taken up.
So, to sum up, my husband’s special experience train trip was not the day I expected and left me feeling that I had let him down, which had cost me a lot of money. When you are retired and have reached the age of 80 one tends to be a bit careful with one’s finances, and in this case, I feel I was let down.

Beyond expectations. Trip to Fort William 11 April - food, comfort, train, itinerary brilliant. Sheer luxury! Staff team, coach C were so hardworking, friendly, attentive and pleasant - Philip and Ellie went the extra mile in every way and still had a smile and a hug after 12 hr+ day. Similar experience on previous trip. Not a single aspect could be faulted - value for money and memorable experience! More from Stockport please!

We had a fabulous time on the Pullman from Chester to Torquay. The staff were friendly, welcoming and attentive and couldn’t do enough to make our experience enjoyable. We thoroughly enjoyed our day !

Outstanding service, delicious food and beautiful scenery - truly memorable.

The company offers an enjoyable product, helped by the attitude of attentive and friendly on-board staff. (Two significant demerits on our last trip were that the nearest WC to us - mid first class - was reserved for staff - and the next nearest could not display whether vacant or otherwise). It's regrettable the attitude isn't mirrored at Headquarters where a simple to resolve request is met by an extraordinarily unobliging, dismissive response.
This experience was about another potential booking- which now will not take place, or be repeated.

My husband and I travelled on the Edinburgh Christmas Pullman from Hereford to Edinburgh on the 5th December. The train was on time, and we were greated well and advised of our seats. The services and food were excellent and all the staff were friendly and very accommadating. My husband cannot eat cheese and from the time of getting on the train, this was taken into consideration and suitable alternatives provided. The reason for the 4 star is that there was a delay during the service of our dinner and therefore we missed out on the coffee and mince pie, as we arrived back in Hereford before this could be served. Staff were apologetic, but no reason given for the delay.This small issue did not detract from a wonderful day and I would be more than happy to do another train journey with Midland Pullman

October 25-27th 2024. Our second trip with MP. Even better. Excellent service. Engaging staff and information. Experienced a real leaf slip moment - high point, Speen. Rescued via the steam train with leaf clearing equipment. Delay made up by end of journey. Delays may occur and all were made up for on our trip, which indicates good management with signals etc.
I recommend that any mid trip adventures are best avoiding Sunday- closed museums, shops and amenities ( Scottish practice) but it does provide a quiet visit before you return on 2nd day. Depends upon your expectations. Will definitely go again - hopefully finding same staff on duty. Thank you.