miccostumes Anmeldelser 477

Svar fra miccostumes

9. jan. 2026

Dear Customer,
Thank you very much for taking the time to share your feedback with us. We take the issues you have described very seriously.
First of all, regarding the sewing needle left in the garment, which affected your user experience, we will immediately report this to our quality inspection team for a comprehensive review to prevent such situations from happening again.
Secondly, the issues you mentioned regarding the sock sizing, ear sewing, and the durability of the air valve have made us aware that there is still significant room for improvement in our product design, size labeling, and material selection. We sincerely apologize for any inconvenience or frustration this has caused you.
We will make every effort to improve in these areas. To resolve your issue as quickly as possible, could you please provide us with your order number? This will allow us to offer you the most suitable solution based on the actual situation.
If you are willing to give us a chance to improve, please feel free to reply to this email or contact our customer service team, and we will assist you as soon as possible.

Svar fra miccostumes

5. jan. 2026

Sehr geehrte Kisaax,
vielen Dank, dass Sie mit uns in Kontakt getreten sind und uns Ihr wertvolles Feedback zu dieser Einkaufserfahrung mitgeteilt haben. Wir möchten uns aufrichtig für die Versandverzögerung und die dadurch entstandenen Unannehmlichkeiten sowie für die enttäuschende Kommunikation entschuldigen. Ihre Hinweise zum Service nehmen wir sehr ernst.
Wir verstehen, dass Sie sicherlich besorgt sind, da Sie Ihre Bestellung seit November noch nicht erhalten haben – insbesondere, wenn Sie den Eindruck hatten, dass wir nicht proaktiv und transparent kommuniziert haben. Bei maßgefertigten Kostümen wie den von Ihnen bestellten Artikeln ist die Herstellungszeit aufgrund der individuellen Anfertigung und Qualitätskontrollen oft länger, und es können unvorhergesehene Verzögerungen auftreten.
Um Ihren Auftragsstatus schnellstmöglich zu prüfen und eine Lösung voranzutreiben, benötigen wir Ihre Bestellnummer für eine genaue Nachverfolgung. Falls es Ihnen möglich ist, teilen Sie uns diese bitte per Antwort auf diese E-Mail oder über unseren Kundenservice mit. Wir werden Ihre Anfrage dann priorisieren und Ihnen umgehend den aktuellen Stand sowie die voraussichtliche Lieferzeit mitteilen.
Ob Sie in Zukunft erneut bei uns bestellen oder nicht – wir sind Ihnen aufrichtig dankbar für Ihr bisheriges Vertrauen und Ihr offenes Feedback. Wir hoffen, die Angelegenheit zu Ihrer Zufriedenheit klären und Ihnen einen besseren Service bieten zu können.

Svar fra miccostumes

25. des. 2025

Dear MHTCosplay,
Please allow us to express our most sincere gratitude to you. Thank you for your long-standing support. Having a valued customer like you is a tremendous honor for us. At the same time, after reading your message, we are filled with sincere apologies and deep concern. On behalf of our team, we extend our sincerest apologies for the inconvenience you have experienced.
Each issue you raised is highly specific and important. We have already escalated your feedback as a top-priority matter to our operations, warehousing, logistics, and customer service management teams for immediate review and improvement. We are committed to promptly optimizing the following areas: our supply chain and shipping processes, shipping cost calculation logic, inventory management, and customer service team performance.
Regarding the order you mentioned from five months ago that has not yet been delivered, we fully understand your concern and frustration. To address this immediately, please kindly provide your order number when convenient. This will allow us to investigate the specific situation thoroughly and offer a practical solution, such as expedited shipping, a partial refund, or a full refund as compensation. Ensuring your satisfaction is our current top priority for remediation.
Furthermore, we fully understand and respect your decision to explore other stores in the future. We also sincerely appreciate your candid feedback. As an experienced cosplay enthusiast, your suggestions are invaluable to us. Once again, we deeply apologize for all the inconveniences you have encountered. We recognize that words alone cannot make up for the time and trust lost, but we genuinely hope to demonstrate our commitment through tangible actions. Whether you choose to shop with us again in the future or not, we remain truly grateful for the support you have given us.
We look forward to your reply so we can promptly assist you with your order.
Wishing you all the best.

Svar fra miccostumes

15. des. 2025

Dear Jin Vee,
Thank you so much for your continued support and trust in our brand, and for placing orders with us in September and November. We truly value your shopping experience, and we sincerely apologize for the inconvenience and delay regarding your first order.
After an urgent verification with our production and logistics teams, we learned that due to the complex manufacturing process of this product series, the production process requires more time to ensure quality, resulting in delays in the production and shipment of the first batch. Both of your orders have now been prioritized, and we expect both batches to be shipped out in mid-January. We will update your tracking number as soon as possible.
Meanwhile, we are also taking extra care to coordinate the production and shipment of your second order to avoid a similar delay.
We fully understand how frustrating waiting can be, and we genuinely appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please feel free to reply directly to this email or contact our customer service team—we are here to assist you every step of the way. Thank you for your support and understanding.

Svar fra miccostumes

11. des. 2025

Dear Customer,
Thank you very much for taking the time to share your feedback with us. We sincerely apologize that the black Santa dress you received fell short of your expectations in terms of quality, fabric, and fit, and that it provided such a disappointing wearing experience.
We truly appreciate you highlighting the specific issues—fabric texture and the ill-fitting sizing (too loose on the upper body and too tight on the lower body). We will thoroughly review the product based on your comments and make improvements to our future design and quality control processes.
In order to resolve this matter for you as quickly as possible, we would like to offer the following solutions. Please let us know which option works best for you:

1.Full Refund: If you prefer not to keep the dress, we can arrange a full refund for you.
2.Return & Refund: Once the return is received, we will process a full refund.
3.Exchange for Another Style or Size: If you are still willing to give us another chance, we would be happy to recommend other styles with a more suitable fit for you.

Please let us know your choice at your convenience, or you may contact our after-sales specialist directly through your original order page. We will attend to your case promptly. Thank you for your understanding and patience.

Svar fra miccostumes

Oppdatert: 8. des. 2025

Dear Laura Morfitt,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the delay in receiving your order and for any frustration caused by the lack of communication. We truly appreciate your patience and understanding.
Upon investigating your order, we were informed by the logistics provider that there was an unforeseen issue with the item, which has temporarily halted the shipment. Please rest assured that we are actively working with them to verify the details and resolve this matter as quickly as possible.
We understand that this order was intended as a Christmas gift, and we deeply regret any inconvenience this delay may cause. Our team is prioritizing this issue and will follow up with you directly as soon as we have further updates or a resolution.
If you would like to explore alternative options, such as selecting a different item or arranging a refund, please let us know—we are here to assist.
Should you have any questions in the meantime, feel free to reply to this message.

Svar fra miccostumes

3. des. 2025

Dear Kli, we completely understand how anxious you must feel while waiting for your package, and we sincerely apologize for the extended delivery time you have experienced.
According to your order details, the two costumes you purchased are pre-sale items. At the time of checkout, the estimated processing and delivery timeframe for pre-sale products is clearly indicated on the order page. We apologize if this information was not brought to your full attention during the purchase process, and we will further optimize our page reminders to prevent similar misunderstandings in the future.
Please rest assured that we are closely monitoring inventory and production progress. As soon as the items are ready, we will arrange shipment for your order immediately and notify you via SMS or email with the tracking number so you can follow your package in real time.
If you would like more detailed updates on your order or need assistance checking the current production status, please feel free to provide your order number at any time, and we will be glad to look into it for you.
Thank you for your support and understanding. We always value our customers' shopping experience and look forward to continuing to provide you with quality service.

Svar fra miccostumes

1. des. 2025

Hello, and thank you for contacting us. We truly understand your concern regarding the delayed refund and sincerely apologize for the inconvenience this process has caused you.
To assist us in promptly investigating the status of your refund and resolving this matter, we kindly request that you provide the details below. This will enable our dedicated customer service team to prioritize your request:
1.Order number
2.Return tracking number
3.Refund request date or any relevant communication records
Once we receive the above information via our customer service email or online help center, we will immediately coordinate with the relevant department to verify the situation and expedite your refund upon confirmation of the return.
Thank you for your patience and for giving us the opportunity to assist you. We look forward to your reply and will do everything we can to resolve this promptly.