Malta Gaming Authority Anmeldelser 30

To the Malta Gaming Authority,
I am writing to file a formal complaint against TSG Interactive Gaming Europe Limited (PokerStars), regarding their refusal to erase my personal data after a period of prolonged inactivity exceeding six years.
My account has been inactive, with no logins or financial transactions, for over 6 years. Recently, I requested the erasure of my personal data under Article 17 of the GDPR. PokerStars denied this request, claiming they must retain my data for "licensing and regulatory purposes."
I find this refusal unlawful for the following reasons:
Storage Limitation: Under GDPR Article 5(1)(e), data should not be kept longer than necessary. A period of 6 years of inactivity is well beyond the standard 5-year retention period usually required by AML (Anti-Money Laundering) regulations.
Bad Faith Retention: PokerStars only officially closed my account upon my request for erasure. They now appear to use this new closure date to restart a retention period, effectively circumventing my right to be forgotten.
Proportionality: Keeping sensitive identification documents and financial history for over half a decade without any player activity is disproportionate and violates the principles of the MGA’s own Player Protection Regulations.
I have already contacted their Data Protection Officer, but they provided only a generic template response.
I request the MGA to:
Investigate why TSG Interactive Gaming Europe Limited is retaining data of inactive players for longer than 6 years.
Instruct the operator to proceed with the full erasure of my personal data, as the legal necessity for retention has expired.

I don’t get no reactions to my mails I hope you will read it here

They're so careful everywhere that they keep an eye on your money.... Some time ago I filed a complaint that one casino that has their license wouldn't pay me my money!!!! It doesn't matter if it's the casino, the gaming provider, or the licensee, it's one big gang that will rob you completely.

Based on extensive documentation and transaction records, I have identified a recurring pattern where players’ funds are transferred through intermediary payment structures and ultimately lost to casinos that, while claiming MGA authorization, operate in ways that undermine consumer protection, transparency, and basic financial safeguards.

In practice, MGA-licensed casinos continue to:

- accept player funds while obstructing or denying withdrawals,
-rely on opaque payment intermediaries and third-party accounts,
-operate in clear conflict with consumer protection principles applicable within the European Union.

Despite repeated public complaints, reports, and documented financial harm, the MGA continues to license and supervise operators whose conduct would not be tolerated under stricter regulatory regimes. This creates the perception that an MGA license is being used as a shield to legitimize practices that effectively deprive consumers of their money.

I consider this a "systemic regulatory failure", where the licensing authority does not provide meaningful protection to players, nor effective remedies once harm has occurred. The result is that consumers are left without real recourse while operators continue business as usual under MGA supervision.

For this reason, I strongly recommend that affected consumers "do not rely on the Malta Gaming Authority for dispute resolution", but instead file formal complaints with the "European Consumer Centre (ECC)" and relevant national authorities. Cross-border consumer protection mechanisms offer significantly stronger safeguards than those currently enforced by the MGA.

no hay juego justo,la suerte en las slots no existe,esta todo controlado para dar victorias a los iniciados y engancharles a juegos que despues cambiaran y no ganaras nada unicamente perderas y perderas,lo dice un jugador que lamentablemente a sido victima de la estafa de las slots online que estan estudiadas y tienen controlada tu ip y absolutamente todo son unos espias estafadores que analizan para desfalcar a las personas una mafia legal que no deberia estar permitida pero al mover tanto dinero se permite.UNA VERGUENZA.

I’m writing this because I honestly don’t know where else to turn.
XLBet confiscated over €9,000 of my winnings — money I won fairly, money I followed every rule to withdraw. They took everything without explanation.

I filed a full complaint with the Malta Gaming Authority months ago.
No reply.
Not a single update.
Not even a confirmation that my case exists.

I submitted the complaint again.
Still complete silence.

The worst part isn’t only the stolen money — it’s the feeling of standing completely alone against a system that seems designed to protect the casino, not the player.
It genuinely feels like mafia tactics: take the money, disappear, and pretend you don’t hear the victim screaming for help.

€9,000 is a life-changing amount for a family.
It represents months of work, stress, sacrifices, and responsibility.
Being ignored by both the casino and the regulator is heartbreaking. It destroys trust. It destroys hope.

I’m writing this so others won’t fall into the same nightmare.
If this is how XLBet and the Maltese regulatory system treat people, the world deserves to know.

I am still waiting for an answer.
The silence says everything.

dazzlehand un suo cliente mi ha fatto sparire dal conto 410 euro e loro non rispondono nemmeno alla mail per un semplice chiarimento COMPLICI DEI CRIMINALI ho tutte le prove dell uno e dell altro

I asked for my account to be closed only to find out it wasn't. Told me it can only be done if there is a problem gambling. I filed complaint but they refused to deal with me after being unable to show me where in their terms and conditions this rule was written. I thrn contacted mga as I was told by ecogra that this was their issue as holder of the gaming licence first they came back with a completely irrelevant answer so I asked again to answer me regarding my complaint issues. They then replied weeks later that the case has been concluded and the vendor contacted but they didn't tell me the result nor have they updated the vendor. Meanwhile leovegas then told me I can close an account without any gambling issues, my account cannot be reopened once this has been requested and there is no explicit rule outlining any exact reasons for why the account has to be closed based on problem with gambling
.still leovegas refuse to acknowledge this dispute records of the conversations and MGA refuse to respond to me

Don’t bother to file a complaint, they don’t care and work for the casinos. What ever bs the casinos comes with as an excuse they say okay case closed.

I play on Betrebels with Maltese license and I have never received feedback from this licensee despite 3 years that I play on that Betrebels site and I have never exceeded the single deposit on the casino slots. Unfair RTP, worse than unlicensed casinos (at least
those without a license are more honest because they do not hide under any false protection to the player and corrupt pieces of state). They never pay anything in 3 years the balance has not exceeded € 500 (on rare occasions), money that obviously makes no sense to withdraw considering that I played them in a month! You ask for explanations in chat and they don't even deign to answer you as if you were the last to arrive! Then you open a complaint to this fraudulent licensee and obviously he will do nothing to protect you and will always give the operator the right! I advise you to delete all those false declarations on your sites, both for the operator and for the regulator as they are just a bunch of bullshit and there is not a single point that is respected, I say only one, not even!

They never responded to your mail. You can provide them all the profs they will ignore it. Very shameless organisation.

MGA seems to be a wall players hit in disputes with casinos. I have never heard of anyone who, ad a player has gotten their dispute ruled in favor by the MGA.

Casinos on the other hand, can behave as they want. With them always winning the case and with the time it takes MGA to handle cases, they just need to sit down and ignore the players problems.

I would strongly advice everyone to stay away from MGA casinos.

European Comission must investigate them - did already a report to our contry's EU Commissioner who promised to take this matter. MGA do not handle complaints properly and there is lots of corruption inside them.

More than 3 years playing not a single win ,even they give you 500%bonus still you won't win ,I have all transactions history ,I think it's better to report about this to ban it ,

Take care this company didn't resolve any case with betting and casino bookmarks.
They care thief's

Online casino with MGA Licence (Lapilanders.com) has stolen my winnings, complaints were ignored for more than 3 months, Scam casino continue to operate under MGA Licence and steal funds every day.

Two facts I must divulge.
One I have never had direct interaction although I do interact with several of the sites that are said to be insured by them.
Two since I have not interacted with them personally, I can not say they are a terrible company. Or that they have done any wrong to me. That being said
I would have liked to be able to come here and see a reply from them. Some reassurance that they are watching. Since they are the authority to much of the online gambling/casino world. So we can know and have faith that the casino games we play on line are not just blowing smoke up our rears.
I mean are they even aware of the issues a large percent of people trying to withdraw their winnings are being hassled or scrutinized to the point of defeat.
I may not spend a lot of money buying worthless Internet money. But it is my money. I figure I'm also investing in these sites the win is my return even if it is four to six months down the road.
When it comes back to me.
But if I can't have it back in the form of cash, instead of gift cards to higher end stores. It's not worth it. I mean come on!
So Malta. Sirs and ladies. Just some reassurance would be nice.
Thanks for listening. Bye

Mga ist kriminell die arbeiten alle zusammen mit casibos und zoccen die leute ab

They all are scammer

This governing body is extremely corrupt.

They allow organisations like genesis global limited to continue operating despite numerous complaints of fraud.

and there are many many others.

The MGA does nothing to enforce regulations and care for nothing as long as taxes are being paid

MGA reagiert auf Anfragen und E-Mail's überhaupt nicht. Das ist eine Unverschämtheit.