Metro Prepaid Anmeldelser 

Thank you Ncumisa, for your help and simplifying matters.

I love Metro pre pay, they provide an excellent product & support & service is second to none, keep up the good work’

Really helpful as a landlord I’d recommend highly

Great service , Agent Ally was really helpful resolve my issue within a min not gonna lie, thank you once again keep up the good work 🙏🏽

Today I spoke with Calvin to register a new meter, he was polite and efficient with my request.

Great communication by agent Ally and very helpful. Registration for the metro meters was very easy and all process was completed within 30 minutes. I very happy with agents response on all questions I asked. Big thanks ALLY👍

Friendly and courteous service and follow up by David R

Ally was excellent at the job and my electric top up sorted with a professional manner. Thank you ally

We contacted Metro Prepaid yesterday to ask for a barcode. I spoke to Vernon and within minutes or even seconds received what I had asked for. It was exceptional service and I thank you very much.

Kind regards
Lorraine Ryan

They help in a very stressful situation and sorted my problem very quickly

Was a very quick and easy fix with a few messages and codes to put in David was very helpful and respectful on the phone

Amazing service , Rodney was very helpful , and made everything so much easier.

Nosa was a very good agent, she guided us through and it made the explanation very clear to our questions.

I’d like thanks Vernon for a great service I received today. Was very helpful and excellent and because of my experience today l give them five stars.
Thanks

I just moved to UK, I am not certain about prepaid process top up electricity thanks to the team who help me few just 2 minutes thanks a lot to Emmanuel T, there was other person, but can’t remember the name… many thanks to both of you

I am new metro prepaid and have been help by EMMANUEL. He help me out for set up and explain everything. I was impressed by his service.
Thank you

Great customer service from David, we were given easy instructions how to top up our new electricity supply. Very pleased with everything.

The agent Emmanuel T. turned an anticipated stressful process into a very easy and user friendly after work worry free experience.

Upon moving into my new room, my top up meter gave me an error when trying to enter a prepaid code. So I called the service number.

I was immediately transferred to Emmanuel who gave me a manual unlock code, which worked perfectly. The meter was topped up and unlocked for future manual top ups in less than 5 minutes.

This is:

FCR - triple AAA+
IR - 12 stars out of 10
Friendliness and service level - sets world class standard

In the end... It was about a run out meter to provide me with energy I require to cook, heat, wash myself and getting ready for the day.

Thank you Emmanuel T., you are absolutely fantastic!

My best recommendation to your manager.

I am extremely disappointed with this company. When I entered my code, it was rejected. After contacting customer service, I was told they could not assist because they believe I purchased the wrong meter account. I explained multiple times that I entered the correct meter number - I can clearly see it saved on my account and it matches the number on my card. I verified it several times. When I requested a refund, they refused and insisted the issue was my fault. It's obvious something went wrong on their end, yet they refuse to ackbowledge it and continue blaming me.

David was very helpful thank you for your help