At Mete Dental Clinic, we believe that trust is built through honesty and open communication. Because our patients place their health and confidence in our care, we feel a responsibility to provide a clear and balanced account of this treatment journey.
Treatment began in March 2025. When this patient raised concerns after her first visit, we immediately invited her back to our clinic, covered her accommodation in full, and completely renewed her restorations — at no additional cost. This was not an obligation, but a reflection of the standard of care we hold ourselves to.
Over the following months, we stayed in close contact through written messages, phone calls, and video consultations. When she mentioned a possible allergy to the materials used, we recommended allergy testing right away. No results were ever shared with us, and no allergy had been declared on her medical history form prior to treatment.
Thorough clinical evaluation found no objective findings that would explain the severity of the symptoms described. Our procedures were carried out to a high standard, and the radiographs the patient shared confirmed this — showing no implant bone loss, no lesions from root canal treatments, and no clinical basis for replacing the restorations. Nevertheless, we invited her for a third visit, committing once again to cover all treatment and accommodation costs in full.
The patient chose instead to seek care independently — first in Bosnia, then in Canada — outside our warranty programme and without our involvement. We requested clinical photographs and diagnostic records to evaluate her situation properly, but none were ever provided.
What followed was a refund request for an amount that substantially exceeded the total fees she had originally paid to our clinic — including costs from unrelated clinics abroad over which we had no involvement, supervision, or control. This is not a reasonable basis for financial responsibility, and we respectfully declined that portion of the request.
We are proud of how we handled every stage of this case. Few clinics anywhere would have gone as far as we did — multiple rounds of complimentary treatment, covered accommodation, over a year of continuous follow-up, and a standing offer to resolve the matter in person. Our commitment to this patient went well beyond any standard warranty or professional obligation.
We are sharing this response not for promotional purposes, but to ensure that anyone reading about this case has the full picture.
Dr. Selin Taş Kılıç
Clinic Owner, Mete Dental Clinic