Complete scam. Dress that showed up looks nothing like what I ordered. The dress is described as a corsette dress and there is no shape at all. It is a piece of pink fabric. They want me to pay to... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Unfortunately this is such an upsetting experience. You see nice photos on the website. And the impulse is to go and purchase it and after arrives it’s such a disappointment after disappointment. Don’... Vis mer
I ordered four dresses from them and only received three. The quality is cheap and they are nothing like the pictures shown on their website. They also do not offer a refund just store credit which is... Vis mer
I got a dress from this brand and I really love it. The quality is honestly better than I expected — the fabric feels nice and it fits perfectly. It looks just like the pictures too. Super happy with... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
2,3
Under middels
26 anmeldelser
Har svart på 45 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Buyer Beware
Whatever you do, DO NOT order from Mermaid Way! Guaranteed the item will not fit and when you return, you pay for shipping and they will refuse to refund you. This company is awful to deal with. Save yourself the time and money.
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mermaidway
Hi Maria,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is to make sure every customer feels satisfied and supported, and it’s clear we fell short here.
While our return policy does require customers to cover return shipping, we always aim to issue refunds promptly once returns are received in line with our policy. If your refund was refused in error or you feel something went wrong in the process, please email us at support@mermaidway.com with your order number — we’d love the opportunity to make things right.
Thank you again for your feedback. We’re constantly working to improve and your input is valuable to us.
Possible scam company. Poor customer service
Poor customer service. Getting a runaround. Charged me before I could confirm how they were shipping. Poor communication. Having to file a fraud charge against them on my credit card as next steps as they are refusing to give a refund and using frustrating and circular communication. I do not believe this is a real company.
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mermaidway
Hi Melissa,
We’re sorry to see your review and want to clarify the situation. You requested to cancel your order after it was placed because you didn’t want USPS shipping due to a Canada Post strike. As outlined in our policy, USPS is the only carrier we use, and we immediately offered to resolve this. Unfortunately, before we could assist, you opened a PayPal dispute, which limited our ability to act further until it was resolved.
Your refund was fully processed as soon as the dispute was closed, and we believe this issue was handled fairly and promptly on our end. We always aim for clear communication and great customer service and regret any misunderstanding here.
Best regards,
The Mermaid Way Team
Just received a few dresses from…
Just received a few dresses from them😍😍😍amazing quality for that price and fast shipping
7. juni 2024
Anmeldelse skrevet uten oppfordring
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