Merityre Anmeldelser 

My wife went to the Purley branch as the front wheel on her Audi needed re-balancing, they told her she needed the tracking and full geometry set up and that it would cost £125+vat. We explained that it was only a wheel balancing issue which was noticeable on the motorway, they then told her they couldn't re/balance the front wheel and that she needed two new tyres, the front has 3-4mm tread remaining and the rear has 4-5mm of tread remaining!! They were clearly trying to take advantage of a lady customer and charge for work and items that were not required. We took the car to another garage who rebalanced the front wheel as required. Very unprofessional and extremely unethical business practice, have to question how many other unsuspecting customers are they ripping off??!

Excellent service from the Bagshot branch, from the initial phone call to the fitting of tyres, called when car ready for collection.
Tom was excellent very friendly and helpful, informed me of all the services they offer, he is a credit to your business.

Went to the Hook branch with a puncture . Had a temporary fix done a day before, so I decided to go to Hook , because I live close by. I dropped my car off early morning. Around 12pm had a call, that my car is ready. Went to pick it up, they said it’s all done! After I drove home I checked the tire and noticed Iam still loosing pressure. Went back straight away. Half way I had a call from them , they are apologising but my car was not done , they messed up. Lucky for me , I live 5min away , if it was a longer drive , could have end up a lot worse, even have an accident. When I got back told me they will do it straight away. So I was waiting there around half hour. It’s all done they said . At the end of the day I found out my tire was flat again. The next day I called I different company, they fixed it in 20 min without problem. It turned out they haven’t even touched my tire, still had the temporary fix in it . Well done guys!!!

Bad experience at the Little Chalfont branch. Having paid £20 for a headlight bulb replacement and advised it was fully working it was discovered later that it wasn’t. On returning was advised it was a wiring issue and it needed a full replacement at a cost of £325. The car was then taken to a car repair garage that had recently completed the MOT when everything was in order and seeking a second opinion. On checking they confirmed the wiring was 100% ok and the fault was the alleged replacement bulb was broken. It seems a broken bulb was used so certainly not checked as working, if indeed it had even been replaced. This certainly smacks of trying to up the anti on a small job to an unsuspecting customer. The area Director was initially even reluctant to reimburse any out of pocket expenses incurred over and above the refund for the ineffective job undertaken. He did finally agree to cover the replacement elsewhere. That offer should have been the starting point as a gesture of good will and service. Far from happy and that’s two family cars not using Metityre again. I can’t put this down to an honest error.

Sunbury Branch allowed me to drive off without putting all the bolts back on my tyre, only one was left in. Only found out after 2 weeks at my MOT, I'm lucky I didn't have a serious accident.
I'm furious with them. I will never go back there again, can't trust them.

Took car in to have lower arms to wheels replaced. A week later brake fluid warning came up. Topped this up and same thing happened. Took it to a mechanic who said the brake fluid pipe had been damaged and every time I braked the fluid was coming out. No one else had touched my car. Called manager at Wallington branch and told him what had happened. No one has come back to me and this could have put me in a dangerous situation.

I also took my car there early December for a slow puncture. Was told I needed a new tyre but the locking wheel nut was broke (they were the last ones to use it). Had to get the bolt welded off at extra cost at another garage. Went back and was told I needed another front tyre so back I went to get the 2nd bolt welded off & ordered a new locking nut to change the back 2 for normal bolts. I was told the locking wheel nut could have eroded in the cold weather. Have just read a previous review where this happened to a gentleman at another branch. I was told at the time there was no way they could have broken it but now not so sure.

Will never take my car there ever again!

Amazing service at the Chertsey branch. I called up and i got a same day appt, was so easy and Steve was incredibly helpful and knowledgeable. Will be using these guys going forward!

I have used Merit Tyres for years now and always found them to be honest and very competent. This was confirmed today, when I needed a tyre checked out - having received a little damage. The tyre was assessed and the good news given that no new tyre required. Another example of their honest advice

I am there now. Been waiting 2 and a half hours in Southfields. They are standing around talking
The whole place is a shambles
It used to be well run
I will never return to this branch

Excellent, fast, polite, reassuring service today, sincere thanks.
I called in on the off chance having something stuck in my tyre and was back on the road in 10 minutes at no charge.

Very good service. Thank you
Daniel Lee

I arrived on time for my appointment at Hook to fit 2 front tyres , was told they were running late said I would wait . After waiting for a while a gentleman appeared and said that they had broken my locking nut whilst removing the second tyre . I was given the broken locking nut and told a man down the road could remove the part of the nut wedged inside . I was told they could do the other tyre when “I”had removed the broken nut. I paid for the 1 tyre and left feeling upset only to find I had driven home with 3 nuts in my tyre. The next day still feeling upset and only 3 nuts in my tyre I had to drive to find the man “down the road “ to sort out locking nut and remove the broken nut on my wheel. Once I had done this I returned to merityre and waited for them to fit my second tyre , once done I was given the bill after explaining all the issues I had had with broken nuts etc I was given a £15 discount . On arriving home I found I only had 3 nuts in both front tyres and 1 of the dust caps was missing . I had to order new nuts for my front tyres, I could not afford locking nuts as I’m 70 years old and live on my pension. I still feel upset about the whole experience and service I received.

Bookham branch... worse customer service ever. Booked tyre on line, chose AM slot, when I arrived at 9am was told it would be a few hours as they had a walk in for 4 types in front of me. So what is the point of booking a slot in advance then? Guy was abrupt with me a single woman, I had to wait at the location until they were ready as I don't live locally, shocking service... Will never go there again and will make sure I leave this review on as many sites as possible

The good part
Chose and booked tyres on the Merityre website. Simple process and chose AM slot for fitting
The bad part
Turned up at 9am on morning of fitting at Wantage. Was told it would be 4-6 hours.
I explained that I’d booked an AM fitting and was told “you just join the list, as we’ve had lots of walk ins this morning and they were here before you”
But you knew I was coming I said, as I’ve booked and paid already, doesn’t matter was the reply
I then suggested that I come back at the end of the day and was told it probably would not get done, as there would be more walk ins before me
I tried to explain that they knew I was coming and had already paid, so surely I must get some sort of priority over walk ins - no was the reply, first come first served
In the end I cancelled the order and went elsewhere
Speaking to customer service to cancel the order, it was obvious this was not something new to them, they were very apologetic and realised they have a problem 
The worst thing was the attitude of staff at the centre, really didn’t care and couldn’t even see there was an issue

Update
Got an email reply from their director Dene
They will look into this “good to have issue”
So basically they take your money online, agree to a am or pm appointment, then class it as good to have. No accountability to their commitment at all
It’s obvious the problems start at the top of this company with an attitude like that

visited leatherhead branch, great lads and service.

My Suzuki Splash went into Merit tyres Andover for mot
It failed and I booked it in for repair and retest
Absolutely the best service I have received
Car in at 8.30am they phoned me at 11.30am to give me the price of repairs
Phoned me at 4.40pm to say all good and ready to collect
The cost was very reasonable including labour
Will be taking wife’s Citroen infor mot end of October
Will happily recommend to my Family and friends
Thank you
Ernie

i booked my car A.M slot in for 2 front tyres via Black Circle Tyres. I arrived just before 8am to be told because i used Black Circle Tyres i would have to wait until around 11.30. I am a pensioner with one car and i live rurally so could not get back home so I walked into the the town and returned at approx 10.30 am. I then spent the next hour and forty minutes watching the staff be rude to customers and completely ignoring customers at the desk, whilst coming in to use the Computer at the main desk and often coming in to answer the phone. My car was finally ready at 11.37 am

Visited the Bagshot branch for new tyres, they were very friendly and knowledgeable. When I called they booked me a time and so when I arrived tyres were done straight away which was brilliant as where I normally go I could be sat waiting for an hour before they even started on my car. Appointment booking is great! Very reasonably priced as well. Would certainly recommend to anyone looking for new tyres in the area.

I have to say I'm appalled at the service I received today.

My fitting slot was at 8:30. After I attempted to drop the car off at 8:20 I was asked to take the car back home and call in an hour to see if they had space to fit me in. I called back 2 hours later and was told to wait another hour before bringing the car in. 1 hour later I brought the car in, and I asked what time they thought the car would be ready by. Considering they told me a tyre change takes up to 45 minutes. They told me to call back in an hour and they let me know.

So at 3 pm (5 hours later than I thought), I travelled back on site to pick up the car. They then told me that they hadn't started on the car yet but it would be done in 20 minutes. 15 minutes later, the gentleman comes in and tells me that the locking wheel nut looks a little old. So from 8:30 to now 3:30, this is the first time he's had a look at the nuts on the wheel.

He then managed to get the wheels off with no problems. All while this was happening, I was sitting in the reception area, there were multiple members of staff chatting behind the desk and vaping inside in front of me which I found ridiculous. No one seemed to care about the service I was receiving.

45 minutes later he then told me that the car was ready. He then charged me full price for the service and didn't even suggest that anything was wrong or that they took a while.

So after dropping the car off twice, 3 visits and an hour sat in reception, I've walked away with a car that was 7 hours late, which has ruined my plans of travelling this weekend, a very large hole in my wallet and no whisper of any apology.

I just can't believe the service from the team and I will be sure never to recommend Merityre again. Before leaving an awful review on this matter I'd like to at least hear someone's opinion from Merityres before doing so.

I also sent this in an email over 12 days ago to their customer service team but have had zero response from them. Customer service is non-existent

This review is for Merityre Farhnam.
I cannot understand where these other good reviews come from for this company, citing great customer service and a really good overall service. Read below for a possibly more truthful account…
On the Thursday I ordered 3 tyres through Blackcircles.com. Initially, Merityre Farnham had listed on the Blackcircles website that they had fitting availability for Saturday (AM and PM), so I booked it as this was the first available option. The following day I received an email saying the garage weren’t able to do the fitting and proposed alternative dates nearly 2 WEEKS later.
After calling them direct, I arranged for the work to be done on the Tuesday morning and rescheduled through Blackcircles website. While I was on the phone to Merityre I was advised that I should arrive early as the waiting time could sometimes be up to 3 HOURS!
I arrived at 7:40AM – 20 minutes before opening time. I watched each of the staff arrive, none of them would even look me in the eye. At 8AM, they opened reception, I went in confirmed the booking and advised the keys were in the car. Brilliant. I thought I’d get it done in no time.
40 minutes later I wander out into the car park and my car isn’t there, so I presume they’re working on it and it won’t be much longer.
At nearly 1 hours and 15 minutes I finally go into their reception area to ask how much longer I can expect to be waiting, only to be told that it’ll be another 15 minutes. I ask if it usually takes this long, and mention that I made sure to arrive early to ensure it would get worked on at the front of the queue. The explanation I was given was that there had been 2 jobs since the previous day, already waiting and that they couldn’t take all 3 wheels off my car at the same time to replace the tyres – well thank you SO MUCH for mansplaining that for me.
Jesus wept. So they have multiple employees working out the back, there were only 2 other cars pending tyre fittings in front of mine.. and it still took them 1.5 HOURS to fit 3 tyres.
And all with the most god-awful miserable faces on them, apart from the young lad who brought the car round and actually seemed reasonably friendly – I can only imagine that he hasn’t worked there long enough to have been ground down sufficiently to meet the standards of the other employees yet. Give it time…
Every other customer who came in had the same story – hugely annoyed with the insane waiting times and all of them stating they would never use this service again.
I certainly won’t be. So, you can believe the other reviewers giving this company simply lovely ratings for their service, or the above account; including the other people who have started posting about the crazy long waiting time on Google reviews.
If you choose to use them, good luck. Take coffee and a book.

The response from Merityre validates the above while giving absolutely no insight into why it took multiple members of staff 1.5 hours to fit tyres on 3 cars, nor any apology as to their poor customer service, nor any likelihood of remedying the situation.
Another reason, if any was needed, not to go back.