Merityre Anmeldelser 

Bad experience was left waiting around for ages then when i thought something was going to be done it wasent, totally frustrating.

I got a flat tyre and was on the back of a recovery vehicle. I rang ahead at a few garages to see if they could fit me in on the day to get a new tyre and Merityre was the only garage that were welcoming and told me to just come down and they will get it sorted.
Garage and staff are well presented and put a new tyre on within the hour. Very happy customer and well come back again for further services and work on my car. Thank you very much.

A warning light was showing in my car that the tyre pressure was low so I popped in to the Hook branch on the off-chance that someone could take a look. The member of staff I spoke to was polite and efficient, he checked my tyres straight away, gave me some advice and charged nothing. I will definitely be back when I need to order new tyres.

Woking Branch. Extremely poor customer service on recent visit. Spent a lot of money over the years at the branch but never again.

Merityre Purley On Thames.
These guys go Above and Beyond.
I have been going here for the last couple of years. Staff are always courteous, polite and know their stuff.
I had some issues with Tracking/ Alignment/ Balancing, on my VW campervan, and I told by the Manager to take the vehicle back for further works and they charged me minimal amount with the forefront of getting the job done and ensuring I was happy with the end result.
Thanks again, and I'll be back for more tyres when I need them.

I’ve been using Merityre for several years now, taking both our cars to be re-shod on a regular basis.
I’m unsure about the manager, who it seems can never be bothered to smile, however, the forecourt team at Purley on Thames are exceptionally customer service orientated, especially ’Dave’, and the young lady who replaced a faulty valve. Friendly, professional and efficient!

Excellent, excellent, excellent! They replaced my tyre valve within a few minutes and were very polite and courteous throughout. I highly recommend them, and am now going to be a regular customer :-)

Nearly 2 hours to fit 2 tyres... Staff seemed to be more focused on smoking cigarettes. Will NOT be coming here again - disappointing, slow service & poor staff attitude.

Amazing service. I rang Merityre when my wheel locking nut had issues - they advised a specialist whom i then used. When i subsequently needed a part for the wheel - from ringing Merityre to them ordering over the phone and then them calling me and fitting it...1 hour! That is local service for you.

The staff at Meirtyre Sunbury were excellent this morning, polite, chatty and friendly, well done guys.
Dave Smith

I am sure, reading the reviews, that Merityre is a fine and well run company, with customer satisfaction as part of their company ethos. However, it is because I am sure they have customer satisfaction at their hearts that I report the following in the hope that remedial action is taken.

On friday last (Yes, the 13th!) I suffered a burst tyre passing over a pothole on Petersfield Causeway. half a mile away, at the bottom of the causeway is a Merityre outlet. I gratefully limped on to their forecourt at twenty past five, it was dark, wet and miserable. Entering into the
shop area I was met by a very pleasant, well mannered young man, who listened to my tale of woe. Merityre Petersfield closes at 6 o' clock. The young man informed me that they had two to do but that somehow he would get me done, this, considering that I had not of course been in a position to arrange an appointment, was very welcome news. At this point the duty manager entered and ascertained what was going on, took over from the lad and priced up my tire (£20 over the top but that is another story). He then instructed me to be on the forecourt at 8:30 the following morning! I pointed out that my car was on the forecourt, with a badly shredded front tyre. No matter, he was not going to let it be done and that was that. I avoid confrontation and was forced to limp home (another mile, on 3 tyres and a rim. Fortunately, inspection reveals no damage to the rim. So, to the lad who tried to help me and in the true spirit of customer service. my genuine thanks, you tried to do the right thing. To the "Jobsworth duty manager" In my humble opinion, you have much to learn, lets just say that a similar thing happened, at this time of year to Mary and Joseph - "No room at the Inn".

Visited the Little Chalfont Branch today - they were excellent, helpful, nothing too much trouble and the cost was negligible. Awesome experience...

Pretty pleased with my visit today. Battery checked OK but getting near the end of its life. New batt fitted after an extensive wait (which I had hoped to avoid).
Apparently I was 'in a queue'. So 1star knocked off for indifferent customer communication; otherwise I would recommend -decent pricing too.

Visited Merityre in Chertsey to get two new front tyres and to check wheel alignment on my wife's car, the service there is excellent.
I have used them before but had to leave a review this time, as literally all the staff were so friendly, professional and polite. They advised within 30 seconds which tyres we needed, offered all price range alternatives, plus they said they will perform the free wheel alignment check too. The tyres were done within 20-25 minutes. The wheel alignment within another 10-15 minutes. An all around quick & brilliant service, we will always go back there.

I have been using Merityre for years and can honestly say they are a real good bunch. I typically use the Andover and Basingstoke branches depending on who has what I need in. But they can get tyres to either branch the next day if needed. I recently had 2 new tyres fitted along with a new battery and 4 wheel aligment. I dropped the car off to them and they called me when it was ready. Excellent service and friendly staff and also very competitive. Also, they don't treat everyone like morons and only do the work that needs doing, unlike some other outfits out there that you hear horror stories about.

Petersfield branch. Excellent service, staff friendly and very helpful.

Great local branch in Wallington. Don’t use the other major company that we all probably know. Find these guys honest and don’t rip you off. Thought I needed a new back box possibly. They put the car on the ramp and said it was just the heat shield that had come loose and tightened .No charge. Will keep on using and recommending.
Thanks Merityre

The guys at Witney were brilliant! Quick, efficient and very polite. Bought a new tyre online, after I got a puncture, at a really good price. Thanks guys! I know where I’ll be coming in future :)

In August, I purchased 4 new tires from the Witney branch of Merityre.
I purchased a brand for the rear and a better, more expensive brand for the front as the tread pattern was better for bad weather. These were advised by the salesman at the branch.
Around October, I went back to my branch to ask them to check a vibration, perhaps a balance weight had come off. They inspected my tires and their most senior specialist took my vehicle for a drive and told me it was my steering rack. I questioned this as I had recently had it MOT tested. It has since been confirmed not to be the rack.(read below)
At the end of November, I suffered, what could only be described as a catastrophic failure to a front tyre.(at motorway speeds) Steel belts blown out and tyre deformed etc!
It turned out that they had fitted tires manufactured 8 years ago, to the front.
The manager admitted that they don't check the date as they rely on tires being sent to be within industry guidelines (approx 3 years old max at many other retailers) also he admitted they were dangerous. I asked for prompt action as I am a tradesman and my vehicle was deemed unsafe to use. Merityre didn’t want to except responsibility and blamed, firstly their supplier (I was even told to give the supplier a call myself) as their supplier denied supplying them the tires at the first instance.
It was extremely serious and trading standards were involved.
Eventually, their remedy was to fit 2 new cheaper tires (without consulting me) and eventually offer me just £50 compensation for my garage bills and 4 days loss of earnings
I, of course contacted Dene Arnold at head office, where I found his attitude unsatisfactory, as many others have.
I would advise anyone who has purchased tires through this company to double check the manufacture dates and if you are using a vehicle for business, be wary of any redress as the head office may not take the matter seriously.

Grateful for the reassurance given by Johnny and the team at Merityre, Sunbury, with my daughters car exhaust. It is due to the honest, nothing is too much trouble, approach that I don't hesitate to go to them. Recommend without a doubt!