Menulog Anmeldelser 

Making money before quality of service. I wish you had a store front for me to face your upper management. Shit service shit response to issues shit company. Duck you.

Even if this service has closed, I still want to share my opinion about it.Overall, my experience was pretty middle of the road — not terrible, not great. The food usually turned up warm enough, but rarely properly hot, and the wait times were pretty hit-and-miss. Delivery fees always felt a bit on the pricey side too, especially considering the inconsistency.On the upside, it was convenient when I couldn’t be bothered heading out, and McDonald’s orders generally came through fine. But some restaurants still sent food out lukewarm, and drivers often ignored instructions or took the scenic route.All in all, Menulog was a solid “it’ll do” option, but nothing to write home about. A very typical 3-star experience.

Good bye menulog. We had no deliver 4x via Menulog in Adelaide from: Saigon Cafe (2 March 2024), Fasta Pasta (13 September 2024) and Afghan Charcol Kebab SA (19 Feb 2025 and 25 November 2025). This is not wrong delivery. This is ongoing theft by the delivery drivers who turn off their tracking / and or just say delivered and nothing there. We sit by the door, security camera and Menulog have always told us delivered ok. We tried to support them. But the thieves that work for them are probably just as responsible as the hopeless organisation (who will probably leave the taxpayer with a loss from their dodgy business). Good riddance, and shame, shame, shame on the delivery drivers ripping people off. We never had this issue not once, until we moved to the Western Suburbs of Adelaide. Then 4x in 18 months. What a bunch of scummy delivery drivers here.

Hello there , :-))
PARAKALA V . Just SHUT DOWN The Live CHAT Suddenly Without HELPING Me ANYThing AT ALL.......VERY RUDE , Indeed !!! I Even FELT CHEATED by The Helping System which Has MISLED The Customers from PROMISING To Provide BEST Customer Service As ALWAYS ......Oops , Not The Case This Time Unfortunately !!!
This Time , I Received The WORST Customer Service EVER At Menulog for The Past Year Since JOINING !!! The Customer Service Has Been CORRUPTED Just By ONE EMPLOYEE :-((( !!!

they are THE WORST! last week I ordered a burger and a drink from grill'd. I used to work there and they put the drink in a separate bag to the food. well the drink didn't come! I spoke to menu-log on their help text thing and when I asked if they could bring me my drink they said "no" when I asked for a refund on the drink they refused that too because of "past history" as if I had complained too much in the past! YET I HAD NEVER ORDERED THROUGH THEM BEFORE!!!!

(the screen shot with the big text is what annoys me the most. they tell me that I've made claims in the past yet I had never ordered through them before this. they are acting like im some old lady who wouldn't remember. well I'm actually pretty young sooo)

If I could give no stars I would have !
Do not recommend this delivery service. If you order through them on the hungry jack’s app, you’ll wait more than 2 hours to have your order.
Based on what the team in the restaurant told us, it’s always like that with them.
It’s unacceptable to paid to be delivered and have to wait that long.
Honestly just use uber eats or doordash or go pick up your order by yourself it will be a lot quicker!

awful service

I used to use menulog regularly as their prices were better than other apps, but after countless instances of food being picked up and having to wait 2 hours for cold food--or it even not showing up at all I deleted my account and never went back. Worst customer service I have ever encountered. Good riddance. 👋

I ordered some food. It took well over an hour to arrive, in which it was stone cold. I immediately contacted menulog asking for a refund because the food had to be thrown away (it wasn't something that could be heated up well). I then had to go and purchase another meal.

Menulog have denied a refund and have not been helpful at all. They offered a small credit, no where near the original purchase price. After asking for the difference in refund, this was again denied.

Absolutely disgusted in this service.

Absolutely the worst ever company to deal with!

Will be using Uber eats in the future!

Had to pick up my own food. Apparently menulog pay in peanuts so there’s not many drivers.

Rip offs. Don't deliver and take your money

Non delivery - placed an order for a cheesecake shop delivery, app had prepopulated the delivery address as the pick up address, so I put in the delivery notes what the delivery address was, spoke to the shop owner, who confirmed he would direct the driver to the delivery notes, and even called me when the driver arrived. I spoke to the driver who advised that he would deliver within 20min. An hour after that I contacted menulog when it still hadn't been delivered and they told me that on this occasion they wouldn't be able to compensate me. Wouldn't contact the driver, told me my frustration was understandable, but couldn't do anything to help! I've paid $70 for a $40 cheesecake, which I know the driver collected and Menulog won't do anything about it. Unbelievable!

I paid over $75 for three pizzas from a local restaurant. 1 hour and 55 minutes later, the order arrived. No apology from Menu Log or the delivery driver. The pizzas were cold and inedible. On contacting Menu Log, I was advised that they would not refund any payment. Menu Log’s customer service in non existent.

Quick and simple.

Singed up to be a courier and done what was needed purchase a thermal bag never arrived but pair for. This has been no human response
I’ve sent multiple emails and now trying to get my money back from the bags. Don’t recommend being a courier with them or getting items delivered with them

Because I left a negative review about a restaurant I was denied a refund even though the food was below standard
Double standards

I was told that something was out of stock and asked if I’d like something else. I told him what I wanted but he didn’t get it for me. Then I did the exact same order through uber delivery and the out of stock item was bought for me which rendered it “in stock”. He didn’t get not read my texts. I am very disappointed, as I always use door dash. But not anymore 🙁

I have not seen a delivery service that blatantly ignores service quality. My order never got delivered after nearly 2 hours of waiting. Multiple phone calls to the restaurant which confirmed that a Menulog driver had picked it up. The app updated the order status as “Delivered”. I made 2 attempts to contact Menulog, and on both accounts, Menulog said sorry no refund.

It’s clearly a daylight robbery operation. I’d avoid at all cost. Not worth your trouble especially when you finish work at 8pm and look for options to feed the kids.

will not refund your order even if it doesn't arrive.