memy.co.in Anmeldelser 17

Svar fra memy.co.in

Oppdatert for 6 dager siden

Dear Customer,
We understand your concern, however we would like to clarify the situation from our end.

At the time of raising the return request, request raised for only one product and same is scheduled for pickup. Our team had clearly communicated that only one product should be handed over to the pickup executive. Despite this, two products were handed over.

As per our records, we have received only one product in the return shipment. Since there is no supporting proof (such as pickup receipt or video evidence) confirming that two products were handed over, we are unable to process a refund for the additional item.

Additionally, during the return request, the refund method selected was store credit, and accordingly, the refund has been processed in the same mode.

We request your understanding in this matter. If you have any valid proof of handing over both products, please share it with us so we can further investigate and assist you.

Regards,
Team Me&My

Svar fra memy.co.in

For 6 dager siden

Dear Sambhav,
Thank you so much for your kind words! We’re delighted to hear that you are happy with our product🤗💛 Your happiness truly motivates us to keep delivering the best. We look forward to serving you again soon!

Warm regards,
Team Me&My

Svar fra memy.co.in

For 6 dager siden

Dear Pallavi,
Thank you so much for your kind words! We’re delighted to hear that you are happy with our product🤗💛 Your happiness truly motivates us to keep delivering the best. We look forward to serving you again soon!

Warm regards,
Team Me&My

Svar fra memy.co.in

26. mars 2026

Dear Customer,

Thank you for sharing your experience. We appreciate honest feedback as it helps us improve, and we'd like to address each of your concerns clearly.

Regarding colour fading: Our products come with specific wash care instructions printed on the garment label and listed on each product page. Following these guidelines — such as washing in cold water, turning the garment inside out, and avoiding harsh detergents — plays a significant role in maintaining colour vibrancy. We've found that when wash care is followed, our colours hold up well over time. We'd be happy to assist if you'd like to share more details about the issue you experienced.

Regarding our return and refund policy: We understand this can be frustrating, and we appreciate you raising it. Our return policy, including details about shipping cost deductions and store credit, is clearly mentioned on our website — on product pages, in the menu bar, and in the footer. We believe in full transparency, which is why this information is made available at multiple touchpoints before purchase. We're sorry if this wasn't noticed prior to ordering.

Regarding stock availability: As a brand that focuses on limited-edition prints and curated collections, certain styles do sell out quickly. We regularly refresh our catalog with new designs, and we encourage customers to keep an eye on new arrivals. Your store credit remains valid and can be used on any of our upcoming collections.

We genuinely want every customer to have a positive experience. If you'd like to discuss this further or need help using your store credit, please reach out to us directly at care@memy.co.in — we're here to help.

Warm regards,
Team Me&My

Svar fra memy.co.in

26. mars 2026

Dear Customer,

Thank you for taking the time to share your feedback. We truly value every customer's experience, and we're sorry to hear that our product did not meet your expectations.
We'd like to address the points you've raised so that anyone reading has the full picture:

When you first reached out regarding a print concern, we promptly processed an exchange — no questions asked. Before shipping the replacement, our quality team personally inspected the garment to ensure it met our standards. We were happy to do this because customer satisfaction matters to us.

Following the second exchange request, we reviewed the images you shared with us. Our team was unable to identify a visible defect in the product, and we communicated this to you transparently. While we understand this was not the answer you were hoping for, our decisions are guided by fair assessment, and we apply the same standard for every customer.

Regarding your social media access — we want to clarify that account restrictions on Facebook and Instagram are managed by Meta's own automated systems. When repeated posts are flagged by Meta's spam detection, the platform may restrict an account independently. This was not an action taken by our team.

Warm regards,
Team Me&My

Svar fra memy.co.in

23. des. 2025

Dear Customer,

Thank you for sharing your concern.

We would like to clarify that the requested proof (such as an unboxing or opening video) is mandated by all courier partners, as they are the authority that processes and approves shipment-related claims. This requirement is not set by us.

In this case, the required proof was not provided. From our end, we have shared the complete packing and dispatch video, which clearly shows that all items were correctly packed before shipment. Images of outer packaging provided by customer alone are unfortunately not sufficient to verify the issue.

We also advise customers to not accept any parcel that appears tampered with at the time of delivery.

For transparency, we have already raised a dispute with the courier on the basis of the images provided, however, such images do not guarantee a successful claim, as they do not conclusively verify the parcel contents at the time of opening.

We follow these procedures to ensure fairness and consistency for all customers and appreciate your understanding of the limitations involved.

Regards,
Team Me&My

Svar fra memy.co.in

23. des. 2025

Dear Customer,

Thank you for sharing your feedback.

We would like to clarify that our return and exchange policy clearly mentions that reverse pickup availability is subject to serviceability of our courier partners at the customer’s pin code. While forward delivery and reverse pickup are managed by different logistics partners, delivery does not guarantee reverse pickup availability.

In this case, after verification, it was found that reverse pickup is not supported at your location by any of our partnered courier services. Accordingly, as per our policy, customers in such locations are requested to self-ship the product, with further assistance provided by our support team.

We would also like to confirm that the return charge collected was already refunded.

We encourage all customers to review the return and exchange policy prior to placing an order, as these terms are shared clearly to ensure transparency and avoid misunderstandings.

Our team remains available to assist with any further clarification through our official support channels.

Regards,
Team Me&My

Svar fra memy.co.in

1. des. 2025

Dear Customer,

Thank you for sharing your feedback. We would like to address your points clearly and transparently:

Regarding the return charge of ₹100 per request: Courier companies charge us ₹220–₹250 per product/request, depending on the pin code and package weight. We only pass on ₹100 to the customer and bear the remaining cost ourselves. Since we sell products at ₹699, it is simply not possible for us to offer free return pickups on low-margin items. This charge is standard and clearly mentioned in our return policy.

Warm regards,
Team Me&My

Svar fra memy.co.in

23. nov. 2025

Dear Customer,

Thank you for sharing your feedback. We would like to address your points clearly and transparently:

Regarding the return charge of ₹100 per request:
Courier companies charge us ₹220–₹250 per product/request, depending on the pin code and package weight. We only pass on ₹100 to the customer and bear the remaining cost ourselves.
Since we sell products starting at ₹699, it is simply not possible for us to offer free return pickups on low-margin items. This charge is standard and clearly mentioned in our return policy.

Regarding store credit vouchers:
When submitting a return request, our system clearly displays—in bold letters—that refunds are issued only in the form of store credit. This is communicated before the request is submitted, ensuring full transparency.
Our website is not on a 50% sale. Our prices appear low because we maintain affordable pricing—not because vouchers have no value.

Regarding the allegation of fraudulent behaviour:
All our policies regarding returns, exchanges, and refunds are clearly mentioned on the product page and on our website. Calling the company “fraudulent” is incorrect and unfounded, as every step of the process has been shared openly and followed as per published guidelines.

We remain committed to fair business practices and transparent communication. If you need assistance using your store credit or choosing another product, our team will be happy to help.

Warm regards,
Team Me&My

Svar fra memy.co.in

For 6 dager siden

Dear Nita,
Thank you so much for your kind words! We’re delighted to hear that you are happy with our product🤗💛 Your happiness truly motivates us to keep delivering the best. We look forward to serving you again soon!

Warm regards,
Team Me&My

Svar fra memy.co.in

26. sep. 2025

Dear Damini,
We’re sorry to hear that you feel disappointed. We always try to keep our policies clear and transparent, which is why our return and refund terms are mentioned on every product page before purchase.

As our products are priced as reasonably as ₹699, arranging reverse pickups from certain locations is a real challenge — the courier charges us around ₹230-250. To make returns possible, we only request ₹80-100 from customers while we bear the remaining cost ourselves.
This way, we can keep our prices affordable without compromising on service.

We truly value your feedback and will keep working to make our processes even smoother, while continuing to provide trendy products at the best possible rates.

Warm regards,
Team Me&My

Svar fra memy.co.in

Oppdatert: 17. sep. 2025

Dear Chandrakala Mishra,

As per the courier partner’s remarks, the pickup was denied at your end. Since only one courier service operates at your pincode, we arranged a self-ship option to avoid further delays.

We have already reimbursed you for both charges – ₹100 you paid initially and ₹100 for sending the parcel back.

Your return request has been successfully resolved and, as confirmed, you have also received the replacement product. We always strive to give our best service, and in this case too, we ensured a smooth resolution from our side.

17-09-2025 : We regret to hear that you feel this way. As checked in our call records, at no point was any insulting remark made by our team. The statement you mentioned was not used, and we always maintain respectful communication with our customers.
Regarding the courier, the pickup attempt was scheduled and their remarks showed it could not be completed — this information is available on the tracking details directly from the courier. We had also informed you in advance that in case of self-shipping, we could reimburse up to ₹100 as per our policy.
With respect to the 15-day timeline, the courier attempted pickup within their standard window. After they marked it unsuccessful, we updated you accordingly and provided the self-ship option to avoid further delay.
We always strive to handle concerns fairly and transparently, and regret that this situation left you dissatisfied.

17-09-2025 : We regret to hear that you feel this way. As checked in our call records, at no point any such remarks made by our team. Please note, Upto Rs 100 can be reimbursed as per our policy.

17-09-2025 : As checked, Rs 100 (Direct Razorpay Refund) + Rs 100 (Bank Refund Ref No:101212933579)

Warm regards,
Team Me&My

Svar fra memy.co.in

17. sep. 2025

Dear Vrushank Patankar,

We’re sorry to hear that you feel disappointed. We always try to keep our policies clear and transparent, which is why our return and refund terms are mentioned on every product page before purchase.

As our products are priced as reasonably as ₹699, arranging reverse pickups from certain locations is a real challenge — the courier charges us around ₹230-250. To make returns possible, we only request ₹80-100 from customers while we bear the remaining cost ourselves. This way, we can keep our prices affordable without compromising on service.

We truly value your feedback and will keep working to make our processes even smoother, while continuing to provide trendy products at the best possible rates.

Warm regards,
Team Me&My

Svar fra memy.co.in

17. sep. 2025

Dear Sandhya,

Thank you so much for your kind words! We’re delighted to hear that you loved the fabric and colors 🤗💛 Your happiness truly motivates us to keep delivering the best. We look forward to serving you again soon!

Warm regards,
Team Me&My

Svar fra memy.co.in

17. sep. 2025

Dear Amit,

We understand your concern and regret the inconvenience caused. As checked in our records, we had shared the return link with you via Mail well within the 48-hour return window. However, your request to process the return was raised after this time frame had already passed.

As per our policy, which is applied uniformly to all customers, we were unable to process the return once the window had expired. We truly value your feedback and will continue to work on improving our processes to ensure smoother experiences in the future.

Thank you for your understanding.

Warm regards,
Team Me&My