memobottle Anmeldelser 

I asked to return a product, as allowed under distance selling regulations. They are illegally refusing a return, claiming they have their own (hidden) terms and conditions.

I, like many other customers, recently received a memobottle that was not the desired size. However, the company's response to my request for an exchange was unhelpful and lacked any alternative options. It seems as though they would rather have an unhappy customer who will never return, rather than a satisfied repeat customer who may purchase more of their products. In my opinion, it's not worth spending your money on their products given the terrible customer experience and the fact that if you make a mistake you won’t be able to exchange.
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For reference this is their reply to my request:
Hi,
Thanks for getting in contact.
Unfortunately, we do not offer refund or exchange for change of mind purchases or purchase errors, sorry.
This is outlined in terms and conditions you can find on our website memobotttle.com
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Definitely buy from Amazon or elsewhere as they won’t exchange if you buy the wrong size and their prices are insane. What company doesn’t offer return or exchange? Buyer beware.

Ordered a bottle which has not been delivered. Have ignored all attempts to contact via email, web form and social media. Appalling service! Avoid.

Did anyone read their return policy?

They literally wrote the will not accept refund request for several points including: "Your request for a refund due to the memobottle Pty Ltd not being made of the material that you expected."

Unfortunately, I did not read that and thought being sold in the UK you can actually return the product within 30 days! (My mistake).

Obviously, they know that pictures and video reviews do not show the poor quality of the bottle. The only selling edge is the design. For the same price of the plastic bottle you can get a stainless steel one of the same capacity from another good brand (slim but more squarish) or an insulated very high quality stainless steel one from one of the UK brands (but more of the regular design bottles) which are also ethical and sustainable. Their products are way over priced even for the cause. If you want people to resort to reusable bottles, you must give them something of high quality, and a reasonable price. I do like the concept of the bottle, but I hated it the moment I got it out of the box.

I do not recommend this product. You are better off with an ordinary sistema bottle from any supermarket that is way better in quality and for a fraction of the price.

I bought bottle from their website . ordered wrong size tried to by the smaller > they refused to exchange and wouldn't refund> buy through amazon or pay pal. Unless the item is faulty they won't help . They are Australian company . Here in the uk the consumer has 14 days to exchange or refund. They do not follow this law. Beware.I made an expensive mistake!

Ordered the bottle, was plastic and bad quality, sent it back (eu law allows that in the first 2 weeks) and they did not refund. They ignored me, paypal at the end refunded me the money. Beware, don't buy.