We highly value each user's trading experience. During this particular case, our risk compliance system identified that the user registered with fraudulent identity information (KYC fraud) and was involved in multi-account arbitrage and manipulative trading behavior. These actions are in serious violation of the core terms outlined in the Client Agreement, including real-name registration, secure trading, and maintaining a fair market environment.
In accordance with our company policies, we fully refunded the principal amount and immediately terminated the relevant services.
Despite multiple attempts to contact and notify the individual, he instead chose to publish false and misleading comments on external review platforms and send threatening messages to our team. We regret such behavior and reserve the right to pursue legal action as necessary.
Below is the content of the threatening message sent by the user:
Merhaba kendi dilimde yazıyorum size
Uzlaşma sağlanamadığı için bugün sahip olduğunuz regülasyon kurumları ile irtibata geçip şikayetimi oluşturacağım.
Wiki FX , trustpilot gibi kuruluşlar için de aynı şikayet metinlerini hazırlayıp onlara göndereceğim.Yaklaşık tanıtıcı brokerlik yaptığım 120 müşterimde bu konuda bana destek olarak gerek sosyal medya gerekse şikayet ve regülasyon platformlarında aktif bir şekilde şikayetimi yazacaklar.
Yatırdığım tutarı göndererek bunların hiç birine gerek kalmadan sorunu çözebiliriz aksi halde sonrasında mağduriyet yaşarsanız lütfen benimle iletişim kurmayın
İyi günler.
(Hello, I am writing in my own language.
Since no resolution has been reached, I will contact the regulatory authorities you are currently under and file my complaint today.
I will also prepare and send the same complaint statements to platforms such as WikiFX and Trustpilot. Around 120 clients, to whom I have introduced your brokerage services, will support me in this matter and actively post complaints on both social media and regulatory/review platforms.
We can resolve this issue without the need for any of the above if you return the amount I deposited. Otherwise, if you experience any negative consequences later on, please do not contact me.
Have a good day.)
At Mega Fusion, we are committed to building a secure, fair, and transparent trading environment. We sincerely thank all our compliant users for their trust and support. Moving forward, we will continue to strengthen our risk control mechanisms to safeguard the rights and experience of every user.