What an expensive mistake. I genuinely thought I was investing in a great air filter for years to come, but instead I spent around £1200 for just 8 months of use. Shortly after installing the m... Vis mer
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I use the Medicair Mini Pro purifier in my 3d printing business. Did a lot of research and have been using for 6 months now. The air is clean, breathable and healthy. It has resolved health issues i... Vis mer
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We are delighted we choose the Medicair product. It does what it says on the tin. Our units constantly monitor and clean the air that we all breath in using both HEPA filters and UV Lighting as reco... Vis mer
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MiniPro is well designed, setup is straight forward and runs very quietly on low fan settings. Ringing Medicair for advice before purchase wes really helpful, and the UK base provided clear answers. M... Vis mer
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Om MedicAir
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UK's Top-Rated Medical-Grade Air Purifiers
Who We Are
A UK-based company established by a team of medical professionals, employing advanced medical-grade purification and filtration technology in air purifier to make the indoor air safer to breathe in.
Medical-Grade Air Purification
Our advanced air purifiers feature HEPA-13/14 filters and safe UV technology to effectively remove VOCs, pollen, mould, allergens and 99.99% of viruses and bacteria.
Verified Trust
MedicAir® air purifiers are Independently tested by globally accredited labs like intertek, crem co. and airmid health group.
Customer Service
Our dedicated support team is available to assist you with any question or concerns you may have regarding the products, orders or after-sales support.
Guarantee
Our air purifiers come with a satisfaction guarantee and a warranty of up to 3 years, ensuring long-term protection and peace of mind for our customers.
About MedicAir
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About Us
MedicAir®, a UK-based company established by a team of medical professionals, employs advanced medical-grade purification and filtration technology.
MedicAir® solutions have aided numerous businesses, healthcare facilities, and individuals in minimizing the risks associated with indoor air pollutants, ensuring a breath of fresher air.
MedicAir® air purifiers are Independently tested by globally accredited labs and are a trusted choice for leading healthcare facilities worldwide.
MedicAir's Guarantee of 99.99% Air Sterilisation
At MedicAir we pride ourselves on our medical-grade air purifiers, ensuring cleaner and safer indoor air!
All our air purifiers are made to ensure medical-grade air purification in your indoor spaces by removing 99.99% viruses & bacteria and mould spores as small as 0.1 microns with our latest HEPA-13/14 filters and safe UV technology.
Kontaktopplysninger
MedicAir Ltd, Phoenix House, Llys Felin Newydd, SA7 9FG, Swansea, Storbritannia
- +441932553023
- hello@medicair.co.uk
- medicair.co.uk
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What an expensive mistake - not for individuals
What an expensive mistake. I genuinely thought I was investing in a great air filter for years to come, but instead I spent around £1200 for just 8 months of use.
Shortly after installing the machine, I received a very friendly sales call. Unfortunately, I was advised to leave the unit running at all times, which turned out to be extremely costly. The machine was used in a closed room, yet the filter life still ran out in under 200 days.
On top of that, my electricity bill increased by around £30 per month.
I’ll be going back to units with replaceable filters in future.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MedicAir
Thank you for taking the time to leave your review. We are genuinely sorry to hear that your experience has left you feeling this way and we appreciate the opportunity to address the points you have raised.
We want to reassure any customers reading this: filters on all MedicAir units are fully replaceable and available to purchase directly from our website (www.medicair.co). Our units are designed for long-term use and replacement filters are a straightforward part of that ongoing care. We would encourage you to get in touch with our team directly, as we would be happy to ensure you have everything you need.
On the question of running costs, we do want to respectfully clarify the figures. The MedicAir Pro has a maximum power draw of 85W. Even at that absolute peak, running continuously 24 hours a day, 7 days a week, which the intelligent ReAKT auto mode is specifically designed to prevent, the unit would consume approximately 61.2 kWh per month. At the current UK unit rate, that equates to around £14–15 per month at the very most. An increase of £30 per month is simply not consistent with the power consumption of this unit and we would genuinely encourage you to consider whether other factors may have contributed to the change in your energy bills.
We take all feedback seriously and would very much welcome the chance to speak with you directly to understand your experience in full and find the best path forward.
Please do not hesitate to contact our team at hello@medicair.co.uk or call us on 01932 553023.
Svar fra MedicAir
Hi Richard, many thanks for the five-star review! We’re chuffed to hear you're happy with your MedicAir unit and our speedy delivery. We pride ourselves on getting medical-grade protection to our customers as quickly as possible. Enjoy the fresh air and thanks for choosing MedicAir!
I want to thank Medic Air and in…
I want to thank Medic Air and in particular Steve Dannatt for the incredible support, wisdom and patience they have shown my family and I.
Due to my sons health we decided to try using one of the Medic Air units. Steve explained everything in important detail to me-he answered my many questions kindly and clearly. He organised increddibly fast delivery because of my sons increasing asthma symptoms.
After weeks of my son coughing- the first night we used the air purifier he slept though without coughing. Of course its not a miracle cure and we know that. But whats been fascinating and incredibly supportive is that the machine has alerted us to bigger issues- the readings have been high for us and we have been able to work out which rooms are worse the others.
With use (when machine is on) the rooms feel so different- the air feels lighter and cleaner. Its so obvious ad my sons symptoms less. And we can see that with it on it is much safer for my son.
But I particulaly want to say thank you to Steve who has been on the other end of the phone any time we have needed advice and going way beyond to support us in trying to make our house environment safer for my son.
THANK YOU SO MUCH.
Completely worth the money and i want more!
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MedicAir
Thank you for this incredibly moving review. We are thrilled to hear that your son is finally sleeping peacefully, there’s nothing more rewarding than knowing our technology provides that kind of relief for a family.
Steve is an absolute credit to our team and I will make sure your kind words reach him personally. His dedication to supporting families with patience and wisdom is exactly what MedicAir stands for. It’s also fantastic to hear how the sensors helped you uncover hidden air quality issues, truly making the invisible visible.
marvellous device
I bought this just before Easter I was suffering with breathing problems due to the smoke and acrid smell from the kitchen below my bedroom. I know it’s working because to test it out to demonstrate its ability ilit a bonfire under my window smoke came in making the device go on full alter by showing the red sensor bar I shut the window and put it on full blast and within around 20 minutes the smoke smell had gone and device returned back to green indicating clear air again. I know it’s considered but you can’t put a price on your health also my sinuses have cleared I received excellent help from Steve in sales he was very helpful and knowledgeable would highly recommend this firm Dianex
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MedicAir
Thank you so much for the 5-star review Diane! While the bonfire test was certainly a bold move, we’re thrilled it demonstrated exactly how responsive our ReAKT technology is. Seeing that sensor bar shift from red to green in just 20 minutes is the ultimate proof that your air is being cleaned to a clinical grade.
It’s even more rewarding to hear about your improved breathing and cleared sinuses. You’re absolutely right, you truly cannot put a price on your health. I’ll be sure to pass your lovely feedback to Steve; he’ll be delighted he could help.
I looked at several purifiers and…
I looked at several purifiers and rejected ones that had costly replacement filters (over £100) I specifically asked if they would be increasing the price of the subscription service which was £65 every 9 months which I planned to start after about a year when filter light came on to replace. I was told the following- I can guarantee availability for years to come as we have only just released the latest version.
Price wise I cannot guarantee this as it depends on the price to make them. The subscription
price has not changed in several years and there is currently no need to increase the price.
With this information I was under the impression it would be a few years til an increase so 1 year later I look to start the subscription only to find it has increased by £44 and now costs £109!!! Apparently this increased just a couple of weeks ago on the 1st March 2026! No email or message to warn us despite having our email and phone numbers. When I expressed disappointment I was told 'sorry you feel that way etc. I replied that a warning email of the huge price increase would of been appreciated but was ignored after that. Very disappointed and wish I hadn't bought the machine!
Its hard to tell if it makes any difference using it and it is extremely loud! Unsure why it states 'whisper quiet'!
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MedicAir
Dear Danielle,
Thank you for sharing your feedback. We are genuinely sorry to hear of your disappointment regarding the recent price adjustment for our replacement filters, as our goal is always to provide a transparent and high quality service.
To provide some context, the conversation you referenced took place over a year ago. At that time, we were proud to have maintained our subscription pricing for several years. However, like many UK-based businesses, we have recently been hit by a perfect storm of external cost increases that, unfortunately, reached a point where they could no longer be absorbed.
Since your initial enquiry, there have been significant shifts in the economic landscape, including:
• Increased Employer National Insurance: Rising operational costs for our UK-based team.
• Manufacturing & Raw Materials: The high-grade HEPA 13/14 and Activated Carbon used in our filters have seen sharp global price increases.
• Logistics & Freight: International shipping and fuel surcharges have risen substantially over the last 12 months.
Regarding the lack of notification, as you were not yet an active subscriber to the service, you would not have received the price update alerts sent to our existing subscription base. We understand that seeing a jump from £65 to £109 is frustrating; however, this new price reflects the reality of delivering medical-grade components in 2026 while maintaining our commitment to quality. Even at this new rate, we remain competitive for the volume of carbon and medical-grade HEPA provided compared to other clinical-level systems.
In terms of performance and noise, MedicAir units are high capacity, medical-grade machines designed to clean the air at a clinical standard used by the NHS. When running on higher settings to clear pollutants quickly, the fan is powerful, though on lower settings or sleep mode, it is designed to be as quiet as possible. The difference the machine makes is often invisible to the eye (removing microscopic pathogens and gases) but can be tracked in real-time via the laser sensor display on the unit.
Svar fra MedicAir
Thank you so much for the 5 star review! We’re thrilled to hear you’re happy with your MedicAir and that our delivery team got it to you so quickly. Providing top tier air purification alongside excellent service is our priority. Enjoy your clean air and thank you for choosing MedicAir.
Excellent …
It does a really good job with all sorts of particals in the air . It gives me peace of mind knowing this due to my illness
11. februar 2026
Svar fra MedicAir
Thank you for your 5-star review! We are delighted to hear that MedicAir provides you with much needed peace of mind. Knowing our medical grade filtration helps protect your health against airborne particles is exactly why we do what we do. Wishing you continued wellness and comfort.
An absolute God send
Medicair was recommended to me by a friend who raved about them to assist with allergies. And boy was she right! Since receiving my Medicaid minipro, my son's symptoms for chronic and debilitating allergies have been significantly reduced and I put it all down to this air filter. It has really been a God send and the subscription for filters is a really easy option. Finally the kind and patient support received when I did not read the instructions about a reset after filter change was exceptional. I would highly recommend the unit and this company. Very impressive.
7. januar 2026
Svar fra MedicAir
Thank you for your review! We are delighted the MedicAir® Pro Mini has helped alleviate your son’s debilitating allergies. We strive to make maintenance hassle-free through our filter subscriptions and pride ourselves on providing kind and patient support whenever you need a helping hand . It is wonderful to hear we were recommended by a friend, word-of-mouth means everything to our team.
With my new air filter from MedicAir it…
With my new air filter from MedicAir it is continuing to supply clean fresh air .
It helps cut down on allergies
8. januar 2026
Svar fra MedicAir
Many thanks for your kind review. We are so pleased you are happy with your MedicAir and you are feeling the relief from allergies. If you need any assistance, just let us know.
Excellent product and excellent…
Excellent product and excellent customer service. Expensive but worth it.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MedicAir
Thank you so much for the 5-star review. We’re thrilled to hear you’re enjoying both our product and service. We understand that our pricing represents a significant investment, so it’s wonderful to know you find the quality truly worth it. Your support means the world to our team.
Svar fra MedicAir
Thank you so much for the 5-star rating. We are thrilled to hear that you enjoyed both our products and the service provided by our team. Delivering excellence is always our top priority and your feedback truly motivates us. We look forward to serving you again very soon!
Great company to deal with and good…
Great company to deal with and good quality products
16. desember 2025
Svar fra MedicAir
Thank you so much for the 5-star review. We’re thrilled to hear you had a great experience with our team and are enjoying the quality of our products. Providing top-tier service is our priority and your feedback truly makes our day. We look forward to seeing you again soon!
Dont delay. Gat cleaned air today!
I own/use 2x Medicair Mini’s in my home and have filtered replaced on a subscription. As an immunocompromised person whose small grandchildren are often in situ due to family circumstances, these hospital grade air cleaning systems are essentially an essential acting as a form of self care & self preservation the UV and PM.2 filtration protecting me from the endless viruses they relentlessly bring into my former safe space (eg my home! ) from which I cannot protect myself . These work away quietly in the background monitoring the air quality and are very sensitive in moments picking up the slightest change or presence of contaminants- even a scented candle, or after I’ve spayed the shower cubicle in another room!
Great company. Always helpful when advice needed.
3. desember 2025
Svar fra MedicAir
Hi Deeyon,
Thank you so much for sharing your experience. We are incredibly touched to hear that our MedicAir Pro Mini units have helped restore your home as a "safe space."
Protecting those who are immunocompromised is at the core of our mission. It is wonderful to know that our UV and PM2.5 filtration provides you with the peace of mind needed to enjoy time with your grandchildren. We are also glad you’ve noticed the high sensitivity of the sensors, they truly are designed to catch even the smallest changes in air quality!
Thank you for being a valued customer.
Was it serendipity
Was it serendipity, or was it my visit to the local A&E that began my relationship with MedicAir? I’ve used air purifiers for many years, and the technology has advanced greatly since my first one.
Because I have chemical sensitivities and allergies, I decided to try the MedicAir Pro-Mini. After getting through my first season of agrochemical spraying in the area, I noticed a definite improvement — enough to convince me to buy a second unit.
Later, after another trip to A&E, I caught a bout of COVID-19. Thanks to the purifier’s filtration and UVC system, no one else in my household became ill.
Most recently, I’ve added a third unit to the collection — a decision that truly speaks for itself.
25. november 2025
Svar fra MedicAir
Thank you, Robert, for such a thoughtful and powerful review. We’re truly grateful you shared your journey and trusted MedicAir during some very challenging moments. Hearing that the Pro Mini made a noticeable difference during agrochemical spraying season, and later helped protect your household during COVID-19, means a great deal to our whole team. Your decision to add not just a second, but a third unit is the highest compliment we could receive. We’re proud to support you in managing chemical sensitivities and allergies, and we wish you continued health and peace of mind with MedicAir.
Cost effective mould management.
I have a mould issue in my house which I can’t afford to resolve straight away so I’ve made safe areas which these machines are a cost effective way of managing. I have two machines and I’m now recovering after 6 months of breathing issues, it can’t be proved and doesn’t cure the problem but now I’m able to remove the mould using proper PPE in a cost effective way.
14. november 2025
Svar fra MedicAir
Thank you so much for your 5-star review. We’re genuinely moved to hear our units have helped create safe breathing spaces and are supporting your recovery. It’s exactly why we do this. While the machines can’t fix the mould itself, knowing they’ve given you relief and control means the world to us. If you ever need advice, extra filters, or just a chat, we are always here. Wishing you continued improvement and cleaner air ahead!
I can never fault Medicair
I can never fault Medicair, our delivery went missing & Steve done his upmost to send a replacement & kept me updated. Excellent customer service.
29. oktober 2025
Svar fra MedicAir
Thank you, Melissa, for your 5-star review. We’re so pleased Steve could sort everything quickly and keep you updated. Your kind words mean the world to us! Any future needs, just drop us a line.
Some of the friendliest costumer…
Some of the friendliest costumer service and the cleanest air.
17. oktober 2025
Svar fra MedicAir
Thank you, David, for your brilliant 5-star review! We’re thrilled you experienced our friendly customer service and the cleanest air with MedicAir. For any future needs, please reach out to us.
MedicAir purifiers are great.
MedicAir units are operating well in two rooms. They arrived quickly, were easy to install and operate. They are very quiet, but if you don't want the low hum you can put them on SLEEP control so they are totally silent. So far, excellent.
2. oktober 2025
Svar fra MedicAir
Thank you for your fantastic 5-star Trustpilot review! We’re delighted to hear your MedicAir purifiers are performing brilliantly in both rooms. It’s great to know they arrived promptly, were simple to install, and operate quietly, especially with the sleep mode option for total silence. We’re thrilled you’re enjoying the excellent air quality. If you need further assistance or have questions, please let us know and we look forward to continuing to support your healthy environment!
Despite having taken your payment I…
Despite having taken your payment I have yet to see my new filter. You have telephoned and left a message (but no telephone number to return your call) saying that your courier could not find 12 Regent Drive - yet the previous three deliveries from you were not a problem. Further my house is where it has been for the last 65 years. Every order with you is some form of crisis and I wonder how such a disorganised company can continue in business?
8. september 2025
Svar fra MedicAir
Dear Mr Hawkridge,
Thank you for taking the time to provide us with a review. Having reviewed your order I can see that one of our team tried to call you on the 11th September, as we were contacted by the courier company, DPD, to say they could not find your address to deliver your filter. This was then followed up promptly by an email to you stating the issue and asking for your assistance with this matter. The team members name, landline and mobile number and email address are all contained in that email. This was not responded to.
Shortly after this email was sent we received an email sent by yourself to our hello@medicair.co.uk inbox asking why we had shipped your order without asking, when you were away in Croatia and would not be back in the UK until late on the 2nd October 2025 (today). You received this reply from another MedicAir team member:
The discount available on filters through our subscription scheme is enabled by an automated system, ensuring efficiency and cost savings. Upon account setup, you would have received login details to review and update your account. If these are lost, we are happy to assist, and assistance can be provided by contacting hello@medicair.co.uk.
We note an email was sent to you on 4th September regarding your renewal, followed by a 6th September notification that your payment details had expired. You updated these, and an order confirmation was emailed on 6th September. As this was a Saturday, dispatch occurred on 8th September for next-day delivery on 9th September, per our schedule. We regret the timing inconvenience while you are in Croatia, however our automated system dispatches based on renewal dates and payment confirmation, but we can pause future orders if you notify us in advance via your account or email.
No further response was received and as DPD were unable to deliver the filter, this was returned to us at our cost and a note made to contact you tomorrow, 3rd October, as you stated you would not be back in the UK until late today, 2nd October.
With regards to your suggestion that we are disorganised and that every order is some sort of crisis I would point out our response to your previous review of us on the 21st December 2024:
Thank you for sharing your feedback, and we sincerely apologise that you feel your health was endangered due to an issue with your subscription. Ensuring our customers’ well-being is our top priority, and we regret that your experience did not meet your expectations.
In order to understand your feedback and see if there are any learning points for us, we have reviewed your subscription history to understand what happened. Your first subscription payment was processed successfully in December 2022 and a replacement filter sent. However, in September 2023 and June 2024, multiple attempts (4 in each instance) were made to process payments, but all were unsuccessful and therefore no replacement filters were sent on those occasions. During these periods, emails were sent to notify you of the issue.
In December 2024, you contacted us, and we adjusted your subscription on the same day. After your payment details were updated, a replacement filter was shipped the next day and delivered promptly on the following business day.
With regards to resolving the current issue with your filter please can you contact us via our hello@medicair.co.uk inbox to confirm if you would like us to resend the filter or provide a refund and cancellation of your subscription.
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