Very pushy sales people on the phone. Pushed my mum who has Parkinson's into giving her card details. I then had to cancel her card to stop them taking any money. When I rang them they denied makin... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Salesman was very pushy told my mother that as she was on her pension she could afford this service what's £7.00 a week to save your life was one of the comments,talked her into giving bank details to... Vis mer
Selskapet har svart
So far it appears to be an excellent device with very helpful Tech Support. Only slight criticism is that a couple of early teething problems could have been avoided if the instruction booklet made cl... Vis mer
Mum had a fall and broke & dislocated her hip - was on the floor for over 4 hours before she was able to call for help. Six weeks later, she now wears a monitired Medialarm constantly and yes, there... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are an Australian, family-owned business, with a proven track record providing outstanding customer service to our valued clients for more than a decade. We are proud to supply our clients with medical alert devices that support them to maintain their independence and live their lives to the fullest. Our promise is to provide our customers with the highest quality medical alarms on the market and comprehensive technical support, to give you and your family peace of mind in the knowledge your loved ones are safe.
Kontaktopplysninger
103 Mornington Street, 3030, Geelong North, Australia
- 1300665322
- info@medialarm.com.au
- medialarm.com.au
2,9
Middels
103 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
MediAlarm GPS one of the best features
My brother who is deaf, non-verbal and has an Intellectual Disability, lives alone and though in an emergency he can contact me via sms the use of the SOS feature of the MediAlarm enables me to know where he is. This is particularly relevant as it would be unlikely that he would be able to give me his location if he was not at home. Initially he had the MediAlarm on the lanyard (along with a number of other items) so we were getting a number of false alarms. Now that he has the belt clip for his MediAlarm the false alarms have stopped.
3. november 2021
Missing from the product package
The package did not include the instruction manual or the phone number of the device.
3. november 2021
Svar fra Medialarm
Hello Sir,
The device phone number is located on the bottom of the box and, a quick start guide should also be inside the package for basic instructions.
If you have not provided Medi Alarm with the contact list or wearer information for programming, you may call support on 1300 665 322 (option 2) for remote programming assistance.
If you require the full user guide, please see:
https://medialarm.com.au/pages/download
Thank you again for your purchase and review.
Kind regards,
Medi Alarm Team
Alarm purchased for our elderly mother
Alarm purchased for our elderly mother. I’m impressed with the ability to have it work not just at home, the gps location, it’s lightweight, easy to wear and easy for her to operate and recharge. Arrived promptly. We have had 2x fall alerts when mum bent to take her shoes off too quickly!! Medialarm reset sensitivity, good to chat to on phone and prompt assistance. So far all good and very happy with our choice of alarm
1. november 2021
It’s been a week and I haven’t received…
It’s been a week and I haven’t received it yet
17. oktober 2021
Svar fra Medialarm
Hello Joe, I apologise for the delay and inconvenince.
Due to the current climate, the despatch and postage of products has been affected.
We are working on faster despatch and postage systems to help solve these time delays.
If you have any issues, please contact the Medi Alarm Support Team on 1300 665 322 (Option 2)
Kind regards,
Medi Alarm Team
Good price and sharp service
Good price and sharp service. Product is excellent and good quality.
15. oktober 2021
I dont understand some of the…
I dont understand some of the operational procedures etc and would
like to know who to call to speak to it about.
15. oktober 2021
Excellent transaction and product
Excellent transaction, great product, fast delivery. Thank you.
I particularly like the charging pod and that i received an SMS when the battery was running out of time.
14. oktober 2021
A Satisfied Customer
My alarm arrived promptly even with Covid mail issues. I set it up myself after a phone call to find out where the phone number of the device was located.
Not much help being on the bottom of the box. It was easy to set up. I have a inserted cardiac device and was unable to find out from the sales person if the battery in the phone would have an effect on the functioning of that. I purchased a watch band which is so big that I am unable to use it.
Over all I’m satisfied with the device but have no use for the wrist band.
4. oktober 2021
At this stage we can only comment on…
At this stage we can only comment on ordering & delivery. Ordering was quick & easy. All questions were answered asap & delivery was timely.
16. september 2021
Ordered a new SIM card for 3G alarm
Ordered a new SIM card for 3G alarm. Order process was easy & delivery arrived as planned. Only issue was that no instructions were provided on replacing the SIM or how it works given it is not the same as a normal phone SIM, ie doesn't appear to be a related mobile number.
16. september 2021
Thank you for prompt delivery...so far…
Thank you for prompt delivery...so far I’ve not had to use alarm...but just knowing that it’s there at night gives me more peace of mind...
13. september 2021
Average product.
12. september 2021
Medi Alarm Landline SOS
Great product, simple and easy to assemble. Very happy with fast delivery. Customer service were very professional and kind, also Support team were more than helpful. Thank you.
11. september 2021
Very helpful sales staff
Very helpful sales staff. Quick delivery. Pendant was set up perfectly with contacts ready for use. The alarm is easy to use and perfect for the elderly.
23. august 2021
Overall satisfied
Overall satisfied, however i had to call at to seperate occasions, after registration of emergency contacts which did not appear on device.
When the alarm was activated in error, no SMS messages were dispatched and the second contact was notified as my mobile number (1st contact) was initially incorrectly transcribed.
These queries were dealt with rapidly and by very kind an helpful operators.
7. august 2021
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.