MediaCP - Media Server Hosting Anmeldelser 

The reply was promt, but lacked any real information, just an email saying they are looking into it, no timeframe no advice on what to do.

Really all is good, I'm glad for service streaming and tech support...😊

It was an amazing experience with fast support and great service. Keep up the good work.

Reply from MediaCP - Media Server Hosting 12 /05/26

3 hours ago
We are sorry that our platform did not meet your specific requirements. For the sake of completeness, the customer was refunded 100% of all payments for the entire 3 months, not just the last payment, so that she did not suffer any financial loss. Despite her repeated insults, we gave her a 10-day grace period to migrate to another provider free of charge. Our services are designed for users who can handle basic technical file management, and we cannot be held responsible for configuration errors on the user's side (e.g. uploading files to the wrong directories). We wish Mary good luck with her new provider.

My response to this
Your response is a perfect example of the behaviour I experienced throughout my time with your service. Instead of addressing the actual technical issues I repeatedly reported — artwork not indexing for six weeks, scheduled shows failing to play, folders not updating, and backend inconsistencies — you continue to blame the customer.

For clarity:
I uploaded one folder incorrectly once, corrected it immediately, and the scheduling issue still remained. That was the issue I asked you to investigate. Instead of looking into it, you terminated my entire account.

Calling this “basic file management” is dismissive and inaccurate. I run a full station and have done for seven years with 28 broadcasters, thousands of tagged files, and a complete AutoDJ library. The only thing I asked for was for you to check the backend of your own system — something any responsible hosting provider would do.

As for “repeated insults”, the email chain shows a customer who was frustrated after six weeks of unresolved problems, dismissive responses, and being told to pay £50/hour for support to fix issues that were clearly server‑side.

Your reply here only reinforces why I am moving to a provider that treats broadcasters with respect, accountability, and professionalism.

This Company
Terminated After Reporting Technical Faults — Blamed me for Their Own Platform Issues

Rating:
★☆☆☆☆ (1 star)

My Experience and i would even give one star
My name is Mary I am 62 I am dyslexic . I run a global indie radio station with 28 broadcasters for the last seven years . I moved to MediaCP’s managed hosting expecting a stable platform and basic technical reliability. Instead, I encountered repeated issues with folder indexing, artwork handling, AutoDJ behaviour, and metadata inconsistencies — all of which were reproducible and clearly server‑side.

Whenever I raised these issues, I provided screenshots, logs, and step‑by‑step evidence. Rather than investigating, MediaCP repeatedly dismissed the problems as “user-side issues”, despite the fact that the same workflows function perfectly on other platforms.

Support Quality
Support was consistently:

Defensive

Unwilling to investigate

Quick to blame the customer

Unable to explain or resolve basic technical behaviour

At no point did they provide a technical root cause, a fix, or even an attempt at proper troubleshooting. Instead, they repeatedly pushed paid support fees for problems that originated from their own hosting environment.

The Termination Email
After I continued to report platform faults — calmly, professionally, and with evidence — MediaCP sent me a termination notice.

Their email stated:

Their service is “as-is and as-available”

They “do not provide personalised station management or troubleshooting”

They are “unable to resolve user-side issues”

They are “exercising their right to terminate my account”

They issued a refund and gave a migration deadline

This was not a collaborative resolution.
It was a provider removing a customer rather than addressing legitimate technical faults.

Key Concerns
1. Lack of Accountability
MediaCP refused to acknowledge any possibility of server-side issues, even when evidence was provided.

2. No Real Technical Support
Their definition of “managed hosting” appears to exclude actual troubleshooting.

3. Blaming the Customer
Every issue — even those clearly caused by their environment — was reframed as my fault.

4. Termination Instead of Resolution
Rather than fix the problems, they terminated my account entirely.

5. Unprofessional Tone
The termination email was cold, dismissive, and clearly designed to shut down further discussion.

Impact on My Station
I now have to migrate 28 broadcasters

I must rebuild my AutoDJ library and schedules

I must reconfigure my entire streaming workflow

All because the provider could not deliver a stable or functional hosting environment

This has caused unnecessary disruption to a station that broadcasts globally and relies on reliability.

Final Verdict
MediaCP may be suitable for hobbyists or users who never need support.
But if you run a professional station, require stability, or expect a provider to investigate technical issues rather than blame you for them, I strongly recommend choosing another host.

Their decision to terminate my account — instead of resolving the problems — speaks volumes about their service model and their attitude toward customers who understand the technology.

I cannot recommend MediaCP for any serious broadcaster.

PS This is meant for mediacp.eu not mediacp.net

They are maintaining Perfect service for years now. 10+ Stars not just 5

Snelle reactie en goede server

De peste 5 ani colaborez si sunt cei mai buni! Am avut o singura problema in tot acest timp, ce a fost rezolvata in mai putin de 24 de ore!

Funciona muito bem

Streaming Center is simpeler te gebruiken dan Mediacp

Great quick support and very polite.