McDonald's Canada Anmeldelser 

Customer for 50+ years but no more. Since the app was released they constantly offer in app deals that no matter you do it says that conditions aren't met even when they are. They don't respond to support requests nor do they fix their app. Leads me and apparently thousands of others according to web searches I've done, to believe that it's intentional. I believe that they are falsely advertising their in app deals hoping you will give up on getting the deal and just order from their extremely over inflated menu. The crappy food they offer doesn't warrant their outrageous pricing model. Nothing they can do will make me want to eat their assembly line food again. The fun and affordable McDonald's I grew up loving that families could enjoy without putting them in debt is long gone.. Just another POS big chain that thinks that they can do whatever they want, including taking advantage of this bs inflation. They might as well close up shop.

Drive through person difficult to understand, he had difficulty understanding me. I ordered coffee with cream and sugar and it took a long time to get him to say it correctly. Finally drove to pick up but it was black. What a waste of time. Person said the one taking orders was difficult to understand that he had difficulty understanding customers too. Try putting people on the drive through that at least comprehend our languages and speak our languages. I realize they are cheap and are there learning but really. Service is important too. The day before drive through person charged me regular price when I told her I was a senior. I asked if the price had increased, she said yes. That was not true. I repeat, customer service is important too. I sent a report to McDonald's head office but the reply was completely not about what happened.

Most disgusting slop I have ever received. Ordered 2 big mac's and fries Hamburg was like slop and fries were cold, have these people no accountability for the food they serve? Called store no one answered, of course, upper Wentworth Hamilton mountain store at about 6:30 PM, disgusting.

As usual kept me waiting for a drive through order then got it wrong. My fault for not checking I should know better. Ordered amongst other things a cheeseburger happy meal. I received two packs of fries in a happy meal box and that was it. I waited a good ten mins for this. Needless to say by the time I got home and discovered this my latte was cold as well. A very unhappy 5yr old granddaughter.

Worst Corporate leadership of the industry.
Corporate office only plays Ping Pong of customer complaints.
Don't want to learn from repeat mistakes and blunders No knowledge and willingness to prevent repeat issues.

In 40 year I finally got a great meal dinne in… Food was hot and delicious and great staff. I can say it was the best meal I had in many years.

McDonald’s food just keeps getting more and more disgusting! Everything is just crap.

On my way home I stopped by the brand new McDonalds in Pincher Creek, Alberta. Ordered a Breakfast BLT. Received only the bagel. Drove all the way back to get the correct item. My order 2nd time around was correct but no apology though. Important customer service step. Beautiful new space.

I just received an exceptional and unbelievable service from Iwinosa one of the staff members at store 7565 in pine Valley. She paid the bill because my card was not doing transactions through my bank account and she just did it without asking me. It is greatly appreciated 🙏. This shows sense of humor that still exist and this reaction was a hint to me to tell that sometimes it's good to treat people with your kindness. I loved it.

I just had my last Big Smac. It was a discusting sloppy burger and I needed a magnifying glass to find the beef patties. I used to enjoy the ocassional burger from MacDonalds but I was SOOO disappointed. The Big Mac used to rule but now MacDonalds is getting their azz handed to them by many of the other burger joints. How they have maintained their position in the burger world escapes me.

They once had a staff member who worked at drive theough help the deaf community to get their order. Now that he is gone everyone has been rude, impatient, doesnt care about customers or their orders. I use to order once a week now even at once every 3 months, my order is all wrong. Items that are asked to be omitted is constantly not being taken out. My husband ordered a double quarter pounder without tomatoes. Everytime theres tomato's. What if he was allergic to tomatoes, and that allergy does exist. It doesnt matter if its a skip order or not. All staff should pay attention. My mother in law stated that she wanted a strawberry shake but instead got chocolate. What if she was allergic to chocolate. Seriously no quality control or care. If an item isbout, you are given a contact number to the customer. This company just doesn't care. Order somewhere else because the quality assurance isnt there. There was far more busy places that get things right. Its not busy at night, if they can't handle the pressure hire more people.

Waited in front of the counter for over 5 min while all workers where just talking . Two pellets from the back saw me but didn’t bother at all
Newmarket Walmart location.

on 8/29/2023 I stopped at my usual drive through, I ordered coffee, when it was handed to me, not knowing the lid was not secure, it spilt all over my hand causing a serious burn, I immediately scolded the drive through attendant for not making sure the lid was on securely and this was the 2nd time I had this happen to me in a 2 month period. I reported it to the store Manager that same day after seeking out medical attention to discover I had 1st degree burns and numbness to my hand & had to take time off work costing me thousands of potential $ in sales. McDonalds said they would be filing a incident report and someone would get back to me. I did hear from an insurance agent that said they handle these cases for McDonalds. it is claim # 944260472606 that was on 8/31/2023. today is 9/11/2023 and I have yet to be notified. I guess McDonalds thinks that I will go away and forget about what happened, and that my claim is insignificant. I don't thin so McDonalds. I really want to show people that McDonalds does not care about their customers and how they lack in responsibility. As long as it takes I will be doing a report weekly to show how long it takes McDonalds to respond to the claim. and just so you all know this location is at Dufferin & Loadstar.

No response to complaint
I filled a complaint with consumer services guest relations over 2 months ago and I am still waiting for a response I got a call from someone at guest relations telling me oh we have an open file we are still looking into it however it's unlikely we will respond even though you failed to provide items ordered and the store refused to make it right now head office is flat out refusing to even respond honestly McDonald's needs to go by by clearly they no longer care well it's time we remind McDonald's they don't have a business without customers

Went in and ordered 2 dozen muffins store 4383 Trans # 1LN9GF3JGW
And paid, he starts folding boxes for muffins and guy at drive thru says can't order hamburger til 1045, he stops getting my muffins and is running around trying to get someone to credit a burger order someone does and he starts on muffins again and girl says to me that she can credit the burger..I said not me, didn't order one..he says sorry accidentally hit button for one!! If he knew mistake ..why didn't he correct instead of pretending didn't happen. Told next customer to watch his bill for extras not ordered bizarre...
Not to mention the 2 druggie with scab all over legs blocking doors to get in

2380 Bank st Ottawa On.
This place has the worst service . Can’t get the order correct threw the drive threw ever . This place is such a rip off. Save your money and go anywhere but this place !!!The food is cold the service rude . They are nothing but crooks and management doesn’t care or take any action over this ! I will never spend my money at this location ever agin

the customer is king, or so it should be. sometimes i feel like all they care about is thebottom line. what about the people?

maybe i should stop eating this junk

They can improve by prioritizing service to customers that order inside the restaurant. My coffee takes longer than the line up of vehicles arriving behind me. How shameful promoting idling exhaust fumes. James

If I could give zero stars k would, it would match the zero *ucks given to customers....I went in a week ago, got 2 uncooked, un heated burritos ok..be the bigger person, go back. Well. I wish I could post the pictures, it's about a teaspoon of egg and cheese was over cooked, do hard.
Disgusting...NEVER EVER AGAIN..

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Always have to check order when received. 50% of the time they screw up your order or neglect to completely fill. Today ordered crispy chicken received grilled chicken. Must have been cooked yesterday (dry and tasteless). Have had it with McDonald's!! No more!!!