Sell members only dolls so make you buy membership, then when the doll is released you cant buy because it sells out in 10seconds apparently. Complete waste of money on membership now because there wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Pathetic! The vultures called scalpers always seem to have the upper hand here and I'm wondering if these people that work there are aiding it! Several times I've been on that site well before pre-sal... Vis mer
Bez sensu jest ta firma. Odechciewa się zbierania jakichkolwiek Hot Wheels. Kolejna sytuacja z dziś:premiera Porsche RWB. Czekam w kolejce 5 minut, przechodzę do płatności, kupuję, pieniądze schodzą z... Vis mer
Why charge people £10 for a membership so you can pre oder to be 1 minute into checkout and sell out. If its in your 'cart' it should be reserved for atleast 10 minutes instead of wasting people's tim... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
1,5
Dårlig
160 anmeldelser
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Mattel Creations are silently unsubscribing their customers for paid memberships
I paid for two news subscription services, but I didn't want to receive news about Hot Wheels. When I wrote to support about this, I was unsubscribed from all news, and signed up only for cars and news available to all MC subscribers. Paid subscription news has not yet been restored to me - I was simply deprived of the opportunity to receive news about Monster High and Barbie, although I paid for both subscriptions.
Support simply does not read what you write to them. This is a scam, not help, no one will help you with your problems - nor lost shipments, nor subscription services that are not provided.
9. juni 2023
Anmeldelse skrevet uten oppfordring
Horrible
Horrible, selling exclusive stuff to force us to sign for membership, after signing for the membership the delivery was cancelled, what a scam. Do not get in their traps just ask for chargeback.
10. april 2023
Anmeldelse skrevet uten oppfordring
De mal a peor!!!
Una estafa!!! Pagas por ser miembro pero Mattel vende las piezas antes de la fecha de lanzamiento. Y cuando salen a la venta no duran ni 1 minuto. Muy descontento de como hacen las cosas sin aportar ninguna solución a los problemas.
17. januar 2023
Anmeldelse skrevet uten oppfordring
Lagoona Blue order CHP1889099 arrived…
Lagoona Blue order CHP1889099 arrived perfectly and timely. As does every single item I order from Mattel Creations! Thank you very much!
5. oktober 2022
Anmeldelse skrevet uten oppfordring
NOPE
First time ordering thru them and they sent a defective doll. After waiting so long for them to send, it was disappointing to receive a faulty doll. Mattel Creations refused to exchange (told me to buy another and pay s/h and processing fees again). Mattel said because the doll was defective, I would receive the s/h and processing fees back. Haven’t received my refund and this was back in May 2022. Customer service is nonexistent. Also I ordered a membership with my first order and I really wish I could get refunded for that because I would NEVER order from them again. Sad because I grew up with Mattel and seeing that they have no quality control or customer service is awful.
***Update*** After 3 months of constantly contacting Mattel, they finally issued a refund. But, I would definitely not order from them again.
30. juli 2022
Anmeldelse skrevet uten oppfordring
Selling non existing stock and did not pay back full price and fees
I ordered Queen Elizabeth II Barbies and paid with my VISA. After a few days I received an email that my order was cancelled due to non existing stock. I informed the Mattel Support that I also was charged with currency exchange fees but they did not react. I neither received my fees nor the full price back!
28. april 2022
Anmeldelse skrevet uten oppfordring
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