mattelcreations.com Anmeldelser 

Artikel per EXPRESS bestellt - nach mehrmaligem kontakt mit dem support - habe ich zuerst die express gebühr erstattet bekommen und nach erneuter nachfrage was mit dem Artikel nun ist - letztlich eine Geld Zurücküberweisung über den rest-Betrag erhalten, und damit habe ich den Artikel NIE erhalten ...

habe übrigens (aus Prinzip) auf deutscher Sprache kommuniziert und bekomme englische antworten - absolute Frechheit - so was habe ich noch NIE erlebt ( und ich habe viel erlebt)

meine Vermutung : es gibt keinen "Mitarbeiter" der Menschlich ist, ich vermute einen "robot-support" mit verblödeter KI - und die Kunden haben die ehre diesen ***** unbezahlt zu trainieren ...

meine Empfehlung : NIEMALS dort bestellen !!

Given up with Mattel and Hot Wheels, poor customer service, fail to respond to emails or just choose to ignore emails from customers who raise issues with the poor quality items now on offer.
Quality and workmanship has drastically declined with some models not worthy of being called exclusives.
Prices have increased for UK customers along with shipping costs.
Collection now sold and I've moved onto other diecast makers which are far superior in quality, cost less and ship just as fast from China and the far east!.

I am soooo sick of Mattel cheaping out on packing when it comes to shipping. Just shipping the mailer does NOT protect the figure/packaging inside the mailer.

Worst company to buy from online. What is the point of the membership, also why advertise an exclusive car with a chase car then say you may or may not get it??? Give people the opportunity to buy both? So I pay £37 for the offer but don’t get the chase but someone else might. Are we playing the lottery here? I won’t be renewing my membership or buying from them again.

Managed to get the MH alien skullector but ONLY because it went to preorder. The first two drops sold out when I was halfway through the captcha. Mattel does nothing to fight scalpers and their bots! I was told it would ship in June and that’s when I would be charged, but it shipped early with no warning! If I hadn’t been checking my account I wouldn’t have even known it was available for pickup!!

The worst website ever what I seen! Always the RLC Exclusive are a gambling. Ridiculous!!! Always 1 minutes after is everything sold. Just an example from many....
1988 Porsche yesterday
1. Uk.mattelcreation.com
I placed my products ) ,as per limited than after chekout and the next step as a fortune.. told me I queueing , had towait 17mintues , filled up the card details and checkout telling the delivery address not good , I am using this address every time! Ordered and delivered planty of times before! So back to queueing again for 17 minutes than sorry all sold! Did the same on the afternoon on the non UK creations side as well waited 2 times 17 minutes than sorry all has been sold! Terrible costumer care mattel creation! Feel very bad !

Estafadores, cuando vas a pagar desaparecen los artículos de la cesta sin avisar, no se puede cancelar, yankis de m…

Really disappointed with Mattel Creations UK. In June 2025 I pre-ordered the F1 Movie Hot Wheels. About 2 weeks ago (March 2026) it finally was produced and shipped, however the package have been lost by the courier and never delivered. Mattel did ultimately issue a refund (giving an extra star for that), but that left me with no product. I know it's a limited run, but very disappointed to have waited for so long and end up not having the product after all. There should be plan in places for these things, I'm sure they have happened before, to secure replacements in case of such events. Definitely not trusting in pre-ordering anything else int he future.

I live in Mexico and 1 they have lost a lot of my dolls [Monster High dolls specifically] and they take a long time to answer your e-mails, 2 they only refund your money but NEVER sent you new dolls, they keep your money for months only to wash their hands and sent you your money back, and 3 their dolls are "limited" and "exclusive" so you can't buy them again if they lost them, you have to buy them from a reseller to a much higher cost.

Here in Mexico we have made complaints about the delivery companies [MailAmericas] and [Qualitypost] but our complaints have been ignored for MONTHS, they don't listen to their customers, they don't care about you receiving your dolls [or toys], they don't even care about the suggestions customers make about their poorly made designs. If I could I would buy from another retailer [Amazon, Walmart, even directly form a physical location] rather than buying from you anymore.

YOU ARE THE WORST!

You get charged for priority order but item run out in less than five minutes so while you try to put order website freeze they charge you but only to tell you item is out of stock customers service is even more useless than the website so basically same few overbuy and resell on internet triple the price but you can't even get one for yourself

Ma commande de mi novembre de 155€ n'est jamais arrivée fin janvier : aucune excuses, aucune mise à jour, à fuir.

The site is pure trash. Who ever developed it obviously came out of grade school. It is glitchy to the point you need to refresh the page after every transaction. They don't notify of upcoming things like the rlc overdrive that was kept compleatly silent. Like they are working with the scalpers. 90% of the hot wheels have defects yet they charge 60+ for honestly a 10$ car. They have a customer service as useful as a box of rocks that sadly is more helpful than them. This is sad a multi billion comp and they cant hire any one higher than a high-school education to make them a proper page. As a loyal customer i feel betrayed. I didnt even stand a chance to the bots and scalpers due to the fact mattel left its big paying customers in the dark. With the way your websites going I hope it gets eaten alive by tariffs... this is sad Mattel do better.

I had a wonderful experience ordering the "Us" Skullector Dolls (my first Matell Creations purchase). The dolls were on sale for $70, so I thought I would take a chance and order from MC's website. The dolls were stunning, packaged well, came in a pristine box, and were shipped quickly. I couldn't be more thrilled!

Son unos estafadores, cancelas el pedido porque no te Dan ni fecha de envio ni nada de nada y te roban los 11 euros de envio que no gastan mas la membresía, me han robado 21 euros por la cara,por mi ya se pueden comer sus malditas muñecas, así rebienten

Me llegó una muñeca sin máscara mi sorpresa fue que según ellos a partir del 2026 ellos ya no hacen el reembolso tienes que pedirlo a tu método de pago. Paypal o en mi caso hablar con mi banco y reclamar el cargo de la tarjeta. Esto es nuevo de este año ya que hasta ahora jamás había tenido problemas con un reembolso pero si muchos con pedidos defectuosos, sucios partes incompletas, no hay test de calidad

I'm a huge Hot Wheels collector but the Mattel Creations website is terrible. It is difficult to place orders on this site, despite paying a membership fee to do so. I can just about accept this, but then cancelling the order a month afterwards and giving no reason is unacceptable. Oh and after they cancel they then have the brass neck to keep your money for 7-10 days. Surely Mattel can do better than this useless customer experience. They are lucky to get one star.

Unlike a lot of reviews here, I have actually purchased from this website. The order went through fine, the doll arrived in very good condition, they package their dolls up very well. However, my issue is the extremely poor customer service. I waited 4 days for a response, which upon receiving was overly short and lacking context, I had to ask a couple follow ups which took days to respond as well.

Returns are not covered by Mattel either. So if you need to return something, you'll be out of pocket an extra $10-$25+ depending on the size of your item. Pretty poor form for a multi-billion dollar company.

Since "Day Light Savings" has come in I have not been able to get a model from Mattel Aust. I went for the Ferrari today and according to them it SOLD OUT in 10 -15 SECOND. Obviously they did not have stock and this is the BS they spin. Unfortunately the site has become rubbish and I would not recomend them to anyone.

Man hat sein Bestellung nicht mal abschließen können. Und der Support Reagiert überhaupt nicht.