Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Received a soaking wet, sticky package with leaking products and sheet masks with holes in them. Masque Bar has refused to take responsibility because my order was paid for via gift card. Also got din... Vis mer

Vurdert til 4 av 5 stjerner

Experience of the product was great and would like to buy this brand again —however the my ups to change the delivery option did not work for Canada thus I was a bit frantic wheh they said the deince... Vis mer

Vurdert til 3 av 5 stjerner

The packaging of the salicylic serum I ordered came dirty... Also the product had thickened into a jelly-like goop inside the dropper- it's supposed to be a water-like texture (the rest of the serum i... Vis mer

Vurdert til 5 av 5 stjerner

Very helpful customer service. I misclicked two products I wanted off the dollar menu and noticed it was not on my final order. I emailed CS and they fixed the issue for me immediately with no drama... Vis mer

Informasjon om virksomheten

  1. Leverandør av skjønnhetsprodukter
  2. Helse- og velværebutikk

Skrevet av virksomheten

At MasqueBAR we pride ourselves in clean, sustainable skincare. As a responsible Korean beauty and skincare brand, our focus has always been to provide our customers with ingredients, formulations and skin treatments that are as close to nature as possible. Everyone’s skin is unique so we strongly advocate taking a gentle and personalized approach to your skincare routine. We offer face masks and serums to target your specific skin type. Whether you want to prevent breakouts, reduce fine lines and wrinkles or soothe irritation for sensitive skin - we have the right solution for you!


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

82 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Some packages were leaking

Some packages were leaking, one came sealed but without a lid. They had clearly been repurposed and were roughed up a bit. Some were dried up inside. Very disappointed, such a waste of my money.

5. april 2024
Vurdert til 4 av 5 stjerner

Experience of the product was great but ups confusing

Experience of the product was great and would like to buy this brand again —however the my ups to change the delivery option did not work for Canada thus I was a bit frantic wheh they said the deincety date would be changed from Wed to Friday and my ups would not let me change the adress fo a ups pick up option until it came into Canada which was quite a few days later with a lot of ups people not giving me complete infurmatupn on
What to do. Please inform ips of this problem for Canadian customers. Thank you

11. mars 2024
Vurdert til 2 av 5 stjerner

Good price, grimey package

Products were good clearance price, but the products that were shipped were dusty, dirty, grimey.. which makes think twice about how they store these products and package them.

22. februar 2024
Vurdert til 5 av 5 stjerner

Love these masks

Love these masks. Use them alot. Husband does too. They make my skin shine and feel amazing. Only face masks I use now. Haven't tried it then you should. I have sensitive skin so this is amazing. Love them.

22. februar 2024
Vurdert til 1 av 5 stjerner

Didn’t receive anything

Hi, I give on star because I haven’t received my order, since three months ago. I purchased this international hoping to get in less time but I’m very disappointed I can’t see if my package is lost or not and I can’t take my money back, really mad of losing my money in this.

22. januar 2024
Vurdert til 5 av 5 stjerner

Flash Sale

During this sale, a lot of my items that I previously bought were on sale so I had to purchase them for a great steal! The order was placed almost immediately & I received it by the end of the week making it even better!

29. januar 2024
Vurdert til 1 av 5 stjerner

Abysmal customer service

Received a soaking wet, sticky package with leaking products and sheet masks with holes in them. Masque Bar has refused to take responsibility because my order was paid for via gift card. Also got dinged with $60 in customs fees, despite only paying $60 for the order to begin with. They claimed the package was worth $300usd, when every item was on clearance for $1 each. I will never support this brand ever again.

30. januar 2024
Vurdert til 5 av 5 stjerner

Great Company

My experience with the Masque BAR was amazing. I ordered several things after the holiday, and when I received my order there was a small mistake with it (one wrong item). They were great and refunded my entire purchase, which was more than enough to make up for the mistake. Great company in my experience.

5. januar 2024
Vurdert til 2 av 5 stjerner

Beware of shipping

Products are great but shipping is horrible. Because the products are shipped in a bubble envelope they get damage so easily. When damage it leaks everywhere. Try to contact the CS it when to the chatbot and goes nowhere. :(

27. desember 2023
Vurdert til 3 av 5 stjerner

Got what I ordered, but...

The packaging of the salicylic serum I ordered came dirty... Also the product had thickened into a jelly-like goop inside the dropper- it's supposed to be a water-like texture (the rest of the serum in the bottle was still thin thank goodness). However, the shipping was quick (ordered to Canada) and did not need to pay custom fees so that is nice.

12. desember 2023
Vurdert til 1 av 5 stjerner

snails pace shipping

I understand that i chose slow shipping at checkout, but this is just silly! i still don’t even have my package weeks later, and it’s a skincare product that my local stores have run out of. my skin is so unhappy :(

11. desember 2023

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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