Maskura  Anmeldelser 

143
TrustScore 3.5 av 5

3,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Vis mer

Vurdert til 5 av 5 stjerner

Very customer friendly service. Purchased an indoor bike trainer online, this was followed up with good communications from order confirmation through to delivery . On receiving the item , quickl... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Treningsutstyrsbutikk
  2. Treningsutstyrsgrossist
  3. Helse- og velværebutikk
  4. Utendørs sportsutstyr
  5. Sportsbutikk
  6. Vintersportsbutikk

Skrevet av virksomheten

Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.


Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

143 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 68 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,4

Alle anmeldelser

(143)

89 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Awful experience

I don't usually leave a negative review, but I feel that I need to this time. I ordered a Stanley cup weeks before my daughter's 18th birthday knowing that she will very happy with this gift. Well, I have been waiting and waiting and waiting for it to be delivered, but nothing. I checked the Yodel tracking number provided, and it showed that they got my parcel. After contacting them, Yodel was adamant that they never received it from Maskura. Went back to Maskura to ask about my parcel, they said sorry and be patiant. In the meantime my daughter's birthday passed without being able to give her present. Contacted Maskura again because it came up to nearly a month since I placed my order and still waiting. Right after I complained for the third time my parcel finally arrived in very bad shape, in a box badly damaged. I will make sure to never buy from Maskura ever again, and after reading some other reviews, I noticed that this happens to a lot of people.

19. mars 2025
Vurdert til 5 av 5 stjerner

I have already given you a fairly…

I have already given you a fairly extensive review on your first request a week ago ?

Nice simple well made product, good service, packaging, & shipping. Nothing not to like..

11. mars 2025
Logoen til Maskura

Svar fra Maskura

Hi Michael,

Thank you so much for your continued kind words and support! 💛 We’re delighted to hear that you’re happy with the product quality, service, packaging, and shipping. It means a lot to us that you took the time to share your experience more than once!

Your feedback truly motivates us to keep delivering the best for our customers. We look forward to serving you again soon!

Warm regards,
The Maskura Store Team

Vurdert til 1 av 5 stjerner

Ordered a childs wolverine suit for…

Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place

6. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Treadmill

I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.

Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.

Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.

11. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Maskura

Svar fra Maskura

Hi Joanna,

Thank you so much for sharing your honest and detailed feedback! 💛 We completely understand how important it is to find exactly what you need, especially when options are limited. We’re thrilled that our under-desk folding treadmill met your expectations and fit perfectly into your routine.

Our team takes pride in providing helpful support and fast delivery, so it’s wonderful to hear you had a positive experience from start to finish. Your recommendation means a lot to us and will definitely help others looking for practical fitness solutions.

We hope you continue enjoying your workouts and look forward to assisting you again soon! 🏃‍♀️✨

Warm regards,
The Maskura Store Team

Vurdert til 5 av 5 stjerner

just what I wanted had one for years…

just what I wanted had one for years not as good but bigger than I thought

6. februar 2025
Logoen til Maskura

Svar fra Maskura

Hi Melvyn,

Thank you for your feedback! We’re so happy to hear you got exactly what you wanted and that it’s a great fit for you. Sometimes bigger surprises are a nice bonus! 😄

We truly appreciate you choosing Maskura Store and hope to continue bringing you products that delight.

Warm regards,
The Maskura Store Team

Vurdert til 1 av 5 stjerner

Rubbish sorry I don’t recommended to…

Rubbish sorry I don’t recommended to anyone

29. januar 2025
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Svar fra Maskura

We apologize for your experience.

If you informed us earlier, we would have helped with some alternatives. We promise to take your views into consideration and investigate the matter. Thank you very much.

Vurdert til 3 av 5 stjerner

My item came in a damaged box

My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.

25. november 2024
Vurdert til 5 av 5 stjerner

Excellent Service

Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.

10. oktober 2024
Logoen til Maskura

Svar fra Maskura

Thank you so much. We will work harder to ensure customer satisfaction.

Dette er Trustpilot

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