After receiving some mail from them I had a few questions. I decided to just stop by their office and get some answers and I was greeted by Stephanie who was very nice and understanding about my quest... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Mariner Finance are very professional and with that they are on top of their jobs. If your late on a payment, they will be calling you but I must say, I've only had staff wanting to help me figure ou... Vis mer
Selskapet har svart
horrible customer support i mean worst experiences i have ever had with a lender, took them 2 weeks after my initial approval of a loan to get anywhere and it ends with myself without any authorizatio... Vis mer
Selskapet har svart
I had an unexpected auto repair an I called mariner, Derik made everything easy. I was in an out in 35 minutes. I will definitely recommend mariner to everyone I know
Informasjon om virksomheten
Om Mariner Finance
Skrevet av virksomheten
Personal loans customized for you!†
Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.
APPLY ONLINE NOW
Checking offers will not impact your credit score*
Why Mariner Finance:
- Fast and Easy – Just complete & submit your loan application online.
- Personalized Offer – Checking offers will not impact your credit score*.
- 15-day Satisfaction Guarantee - No fees, if you are dissatisfied and return your money in 15 days**.
Loans We Offer:
- Personal Loans
- Wedding Loans
- Debt Consolidation Loans
- Vacation Loans
- Home Improvement Loans
- Car Loans
Locate a Branch:
Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.
LOCATE A BRANCH
Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.
†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. For GA residents, online and in-branch loan amounts only available for greater than $3,000 Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing. APR ranges from 15.99% to 35.99%. Loan terms range from 12 to 72 months. As an example, with an amount financed of $5,000.00 the borrower receives $5,000.00 at an APR of 30.99% and an interest rate of 27.98%, which includes a finance charge of $3,779.68. Under these terms, the borrower would make 48 monthly payments of $182.91, for a total of payments of $8,779.68. The amount financed may not be the net proceeds paid if charges other than interest are included in the loan.
*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.
**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.
California Residents: Loans made or arranged pursuant to a California Financing Law license.
VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.
KS Residents: Kansas Supervised Loan License – SL.0027121
Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org
Kontaktopplysninger
8110 Corporate Drive, 21236, Baltimore, USA
- marinerfinance.com
4,1
Bra
795 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Well let me start by saying the team…The best of the best Mariner
Well let me start by saying the team was awesome, I never experienced this kind of heart felt worker like that team. Lady Z was very experienced in what she does and very polite. I really enjoyed talking to her, she is a very knowledgeable young lady. My hats off to her, keep up the good work lady Z. If anyone every needs help this is them in Hoover Alabama. Go team go, Go Z go.
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Sheila, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Great customer service
Great customer service! Friendly
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Kellie, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Excellent customer service
Sandra was amazing. She went above and beyond to help. Her customer service was 120%. Mariner is blessed to have her as an employee.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Gabriel, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
I was able to talk with a person from…
I was able to talk with a person from beginning to end. They really went through everything I needed for the loan. They were great to work with. I could tell they enjoyed helping people. I would highly recommend the Oak Lawn office to anyone that needs a loan. Stacy was just outstanding! Thank you for helping me when I really needed help.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Claude, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Buyer Beware
I wanted a one year same as cash. Your associate tried to set me up with a 2 year plan with low payments knowing full well I wouldn't be able to pay off the loan in a year and would have to pay the interest!! Talk about bait and switch!! I told her I wanted 1 year and had already figured out how much my payments
would be. Then she proceeded to tell me my first payment wasn't until October. Once again knowing that would be short in paying the loan off!! I demanded making a payment on the phone then. And your set up plan to pay payments doesn't make it easy either. I can't pay online through my bank. I have to go through your website. I feel you are doing everything you can so that people cannot pay off their loan interest-free within a year. I would not recommend your company to anyone!!
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Thank you for your feedback. Sherry. There are multiple ways of submitting payments to Mariner Finance. Bill pay through your bank is one of those options, however we do not have an electronic agreement with all banks and our web site is the fastest way to have a payment applied to your account. The online Customer Account Center accurately reflects the balance agreed upon based on the executed contract and required minimum scheduled contractual payments. However, if the amount financed is paid within the “same as cash” period and all payments are submitted by the required due dates, the interest will be waived. For any additional questions, please contact your servicing branch or Customer Relations at (844) 338-2080.
No help
I had a loan with mariner finance a few years ago, and was never late, always paid on time. I just tried to get another loan, and they said I was denied. Two minutes later I receive a text saying they want to help, so I text back that they just said I was denied. They text back saying they could help, when can we talk. So I call back, and they’re like they don’t know why it did that. No apology, no nothing. Even the first time I spoke to the lady, I could tell they had no desire to try and help. If you are considering a loan, you should definitely go to First Franklin first, and avoid Mariner.
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Michael, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
My experience was very kind and…
My experience was very kind and professional.
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Jackie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
There Great Attention to my the…
There Great Attention to my the customer needs
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Michael, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Stressful and Disrespectful Experience After a Family Loss
I rarely write reviews, but my experience with this company has been extremely frustrating and disappointing, especially during an already difficult time after the passing of my father.
I was told by both a branch representative and the branch manager, Monica, that I could redeem my late father's truck by paying the past due amount, towing fees, and the next payment — totaling $1,279. I was also instructed to bring the death certificate, and that everything would be fine upon doing so.
After following all of these instructions and arriving at the branch with payment and documentation in hand, I was suddenly told that a new policy had gone into effect that same day, and now I would be required to pay off the entire loan balance in full. This was never communicated to me beforehand, and I was left blindsided. I was also told this change came from the Vice President, and that there was nothing anyone could do.
To make matters worse, I’ve asked multiple times to speak with someone higher up in management, and have been denied each time. Customer Relations confirmed that the account was noted to allow redemption if the account was brought current, yet I was sent back and forth between departments without a resolution. I was also told conflicting information about the redemption deadline — with the branch claiming it’s September 28th, while it appears the real date is September 23rd.
This entire experience has been full of contradictions, lack of communication, and a complete disregard for the emotional and financial stress it has caused. I acted in good faith based on what I was told, only to have the rules changed on me at the last minute. This is not how business should be done — especially when dealing with a deceased customer’s account.
I hope the company takes a hard look at how these situations are handled and trains staff to provide consistent, compassionate, and transparent information.
14. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Thank you for your feedback and we send our condolences to you and your family, Claudia. Our goal each day is to provide an exceptional customer experience and we apologize that your recent interaction did not live up to that expectation. In order to release the collateral securing a loan, per policy Mariner requires the loan balance to be paid in full. There may be circumstances in which Mariner is willing to work with a borrower based on the specific situation. Please call our Customer Relations Department at (844) 338-2080 for any further questions or concerns.
I was absolutely satisfied best place…
I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and professional.thank you for helping me get this loan Liz.God bless.Gracie Salcido
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Gracie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
It was a pleasure
It was a pleasure, everyone there was very helpful and professional. Michelle was absolutely awesome, she went over all the papers for my closing and explained everything in detail. She was outstanding! I would recommend anyone looking for a loan to visit Mariner Finance they are number 1 .
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Rhonda, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Those live checks are real!!
I received a live check from Mariner Finance a few times. Each time I ripped them up and threw them away. I figured it was a scam. This time, I decided to call the number and see if it was real. Well, it was real. I spoke to Kayla and she explained everything to me. I decided to go to their branch and have the check deposited right into my bank account via my debit card. I saw Jessica the branch manager and was able to get a larger loan. They were so very professional and helpful. I was able to use the money to pay off some bills. I would recommend Mariner Financial to anyone who is in a financial crisis and needs help getting their head above water. I was laid off, my unemployment ran out, and I got behind in some bills. I can breath now!!!!!
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Sheila, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Plain, simple, and straight to the point process
The process was really easy, they were very professional and polite. Straight to the point. Overall the process was done in less than 30 minutes.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Valerie, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
5 star service
Ms Julie was amazing and got me through the process. I asked questions and all were answered. If I ever need a loan again I definitely will be coming to her first
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Eli, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
It was easy to apply online
It was easy to apply online, sign docs and get approved. Even if not approved, the process is very easy and the people who work here are the nicest.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Andi, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
The representative was very nice and…
The representative was very nice and helpful
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Carolyn, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Unbelievable!
Have never experienced such asinine policies with no flexibility for more than qualified customers with excellent credit. It is easier to get a mortgage or HELOC than Mariner’s measly 12 month interest-free promotion.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Thanks for your feedback, Lynne. We would like to assist you in clarifying the terms of your loan and the "Same As Cash" promotion, which are both detailed in your signed loan agreement. The agreement clearly and prominently outlines all loan terms, including promotional periods, finance charges, and late fees. The "Same As Cash" option is an addition to your loan, and the specific details can be found at the bottom half of page one of your contract. "We will waive all finance charges if you pay an amount equal to the Amount Financed within 365 days after the Date of Agreement (Same As Cash period)." You must make your payments on time as well or Finance Charges will be assessed according to the disclosed terms on your loan agreement. If you have any further questions, please reach out to our Customer Relations Department at (844) 338-2080.
I m made the first payment thru my bank…
I m made the first payment thru my bank account online and was charge interest . I made a LARGE payment . The contract says that if paid off in the first year there is no interest. This iS DECEPTIVE practices and I will make sure I use someone else like Wells fargo . Ive used many credit purchases for the no interest in 1 year and ive never been treated like this by other companies.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Thank you for reaching out and we appreciate your feedback, Bill. The terms of your loan, including promotional periods, finance charges, and late fee assessment, are clearly and prominently displayed on the signed loan agreement. The Same As Cash promotional period is an ADDITION to the loan agreement and the details can be found at the top of page 2 of your contract. The contract includes a “same as cash” (SAC) option that states “We will waive all Finance Charges if you pay an amount equal to the Amount Financed within 360 days after the Date of Contract.” The contract also states, “You must make scheduled payments during the Same as Cash Period. If you fail to make any scheduled payment on time or if you don’t pay an amount equal to the amount financed during the Same as Cash period, the Same as Cash option ends”. In your Online Account Center, the Make A Payment Section will show you the day's payoff amount which is your balance including the promotion. If you have any further questions or need further clarification, please call your local branch servicing your account or our Customer Relations Department at (844) 338-2080 and we will be happy to assist you.
Be careful in choosing a loan company
Up til this week I've had great interactions with Mariner Finance, Glen Burnie, Maryland branch. I had decided to make my monthly payment early in the month of August 2025. I verified this anticipated move with our loan preparer (Jonae) along with the fact of using my bank account instead of my husband's which was lined up for automatic withdraws. She said it was fine. So there I made a early payment of a few hundred dollars feeling good about it. About a week later a few hundred was taken out of my husband's bank account causing it to overdraft. We reported this immediately wondering how did this happen. To date, we still are offered no explanation. They had us running around getting different information from us from our banks as though we were in the wrong. We feel they had no intention of returning the funds only to credit it to September's payment. Finally we asked to receive at least the overdraft fee we were charged. We couldn't accommodate their wants as we had no funds after they caused our overdraft. We can offer anyone dealing with this company to please be really careful cause this could happen to you.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
We greatly appreciate your feedback, Dana. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. It seems that our AutoPay feature was not clearly reviewed by the local branch office and we would like to clear up any remaining confusion. When recurring payments are set, they will process each month on the payment due date, regardless if extra payments or “early” payments are made. This is by design due to many customers opting to make extra payments to pay off their loan early to save on finance charges/interest or for our Sales Finance loans that have a Same-As-Cash promotion where payments cannot be late and the balance must be paid by the promotion’s expiration date. After review of your account, it seems your local branch did provide the refund of overdraft charges as you requested. If you have any further questions or need assistance with an issue in the future, please reach out to our Customer Relations Department at (844) 338-2080.
Staff was helpful
Staff was helpful, knowledgeable, & caring. The agreement we made was fair for all parties. I'd highly recommend Mariner to anyone who is seeking a loan.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mariner Finance
Richard, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.