MARAIS Anmeldelser 

I am a first time customer with Marais & I recently ordered a pair of boots which arrived albeit with the usual TNT stuff around. They were on sale.
On trying them on they were far too narrow and contacted Marais for a refund. The first few emails bounced back. I phoned and was asked to complete the online form and stated there would be a delay in responding as they were so busy. The form would not submit. I called again and received a different email address. I emailed requesting the return & refund but was met with the ‘terms & conditions’ that only an exchange or credit was available to me. I informed them of their responsibility under ACCC & ACL which they completely ignored and refused to respond in amy way bar ‘exchange or return’. The fact that they just ignore the law just exposes them as a business that warrants negative exposure and my intention is to file formal complaints with every government authority available. Finally thanks to Marais for the crap first time purchase experience as shows why so many Australian consumers shop overseas rather than support businesses that flout their responsibilities.

I ordered multiple times now with Marais and their service is as premium as their products. The overnight express shipping is a real treat between Melbourne and Sydney. Very happy customer!