A top class service and top class products. Positive vibes throughout, by incredibly helpful and dedicated staff. Can't fault them. Have recommended Manor Farm Wools to all my knitting friends.
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Couldn’t fault this company’s service. Extremely helpful with my first order, as it was a wool I hadn’t used before. Then when I was disappointed with the wool, obviously not their fault but the manuf... Vis mer
Service and communication was fantastic on both occasions that I shopped on the site. I also received a great discount and reasonable postage. The choice of yarn was great and everything I needed in s... Vis mer
My order arrived so promptly. I loved that I received pre-wrapped orange blossom Hayfield yarn,( I.e. unopened, therefore in perfect condition). This is important to me as I knit for premature babies... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Family owned business based near Towcester in Northamptonshire. We are an online wool supplies shop and regularly have the lowest priced wools on the internet.
Kontaktopplysninger
Storbritannia
- manorfarmwools.co.uk
4,9
Enestående
123 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Received quickly and well packaged
24. november 2025
When I brought the wool it did not knit…
When I brought the wool it did not knit up very well left holes in my work I emailed you got one reply then nothing more I find your aftercare service not very good at all I shall be sending all the wool back I ii
27. oktober 2025
Svar fra Manorfarmwools
Hello Anne
You ordered from us 27-10-25 10 balls of Stylecraft Special DK Cream.
You emailed your dissatisfaction with the product on the 4-11-25.
A return email to you on the 4-11-25 at 21.04 acknowledging your complaint. Asking for the LOT number and asking you for your bank details in order that I could refund you to original 10 balls or an exchange to another 10 balls of Stylecraft DK, plus 5 Balls FREE for your inconvenience - No reply.
5-11-25 10.36 I asked if you could send the faulty yarn back to me and gave you our address. - No reply.
8-11-25 22.16 I followed up with another email asking you to advise what you would like me to do - No reply.
We had no further communication from you, until we received a 1 star product review on trustpilot for product quality.
You posted a further 1 star review for customer service, as above, and we have still not had any communication from you.
I am unsure, still what you would like me to do, either exchange 10 balls plus 5 balls FREE, or a refund- please advise, but we need the goods returned to send back to Stylecraft to be inspected.
I don't feel we could have offered you any better customer service, when you decline to engage with us.
Sarah
Great choice and price of wool
Great choice of wool, good prices, prompt service, will definitely use them again.
27. oktober 2025
Svar fra Manorfarmwools
Thank you x
Svar fra Manorfarmwools
Thank you x
Genuine Courteous help
Sarah made the effort to source the wool I needed.
Quite rare in today’s markets of huge companies and automatic reply’s.
24. september 2025
Svar fra Manorfarmwools
Thank you, very much June x
Great value and quick delivery Happy…
Great value and quick delivery Happy with my purchase
29. september 2025
Svar fra Manorfarmwools
Thank you x
Very quick delivery
Very quick delivery. One minor thing was I didn’t receive a confirmation of order email. However was very pleased with company and my purchase
25. september 2025
Svar fra Manorfarmwools
Thank you Liam, please check your spam inbox as sometimes they creep into there.
Great service and good value products
Easy to navigate website, good prices, and fast delivery! Great service, and I will definitely be using again :)
24. september 2025
Svar fra Manorfarmwools
Thank you x
Good value quality yarn
Quality yarn at a good price. Was quickly dispatched. I will purchase again from this business again for future projects.
24. september 2025
Svar fra Manorfarmwools
Thank you x
Super easy to order and pick up option…
Super easy to order and pick up option is a great addition to services
Highly recommended
29. august 2025
Good range of wools and excellent fast…
Good range of wools and excellent fast delivery.
26. august 2025
Easy process whole way through
Easy process whole way through, fast delivery. Was kept updated and the wool cheap and great quality. Will definitely be using ur company again
31. august 2025
Everything I needed in stock!
I tried several websites but this was the only one that had all the yarn I needed for 2 projects in stock! And it arrived sooner than I was told to expect 😊
26. august 2025
Svar fra Manorfarmwools
That makes us happy 😊
It was delivered quickly but I found a…
It was delivered quickly but I found a knot in one ball which I undid. I knit scarves and hats for the homeless at the connection by st martins in the fields in London as that was the charity my husband raised money for when he was alive.
26. august 2025
Svar fra Manorfarmwools
Thank you x
Svar fra Manorfarmwools
:)
Great packaging off my wool and it…
Great packaging off my wool and it arrived on time.
6. august 2025
Svar fra Manorfarmwools
:)
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