Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Vis mer
Selskapet har svart
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
Selskapet har svart
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Kontaktopplysninger
London, Storbritannia
- team@mallet.com
- mallet.com
4,1
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Best quality and excellent shipping…
Best quality and excellent shipping love Mallet as a brand
28. mars 2026
Svar fra MALLET
Hello James,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Fantastic!
24. mars 2026
Svar fra MALLET
Hello Andrea,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Mallet are all way good value for money
Mallet trainers have always been my go-to when I need a nice pair of trainers to wear out. They have solid build, look amazing, and are not as expensive as other trainer brands in the same category online.
13. juni 2025
Svar fra MALLET
Hello Abdullah,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Placed an order for pair or trainers…
Placed an order for pair or trainers then was notified it was two right feet so my order was cancelled, it’s now been a week and not received my refund?
23. mars 2026
Svar fra MALLET
Hello Mr Andrew,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I can see the refund was issued on 24th March but it can take between 3-5 working days for the money to reach your account. Please note as the order was paid part gift card and part debit card, this is how you have been refunded.
If there is anything you need, please reach out to the team at team@mallet.com.
Have a good day!
Mallet
I’ve shopped at mallet a few times and…
I’ve shopped at mallet a few times and products have always been to my standard. The T-shirt I bought looked nothing like what it did online when it arrived
22. mars 2026
Svar fra MALLET
Hello Shaun,
Thank you for your review, and I am sorry to hear what has happened. The team will reach out to you for more information so this can be passed to the Production team.
Have a lovely rest of the day!
Mallet
Cracking trainers
20. mars 2026
Svar fra MALLET
Hello Eddie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
High Quality
Products are always high quality and long lasting. Particularly like the T Shirts amd Sweatshirts.
16. mars 2026
Svar fra MALLET
Hello Stephen,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Pure class and a cut above…
The quality of these trainers is absolutely perfect. Nicely presented and really nicely packaged. I’m thrilled with my purchase and will be buying from them very soon. Congratulations Mallets for reminding me that customer service is still a priority for some companies 👍🏻
16. mars 2026
Svar fra MALLET
Hello Shay,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Quick delivery and great quality shoe!
16. mars 2026
Svar fra MALLET
Hello Mariamu,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Style is where they really shine
Style is where they really shine, The design is clean, modern, and versatile they pair well with pretty much anything, from casual outfits to something a bit more dressed up. I’ve had quite a few compliments already, which says a lot.
2. mars 2026
Svar fra MALLET
Hello Mbah,
Thank you for taking the time to provide us with your valuable feedback.
Hopefully, you will receive lots more compliments as the dips are so stylish.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Stay away I’m really disappointed with my…
Shocked at the response I had worse company ever I’m really disappointed with my experience with Mallet London.
I received a pair of their trainers as a gift, and after very minimal use, they developed a clear fault with part of the shoe coming away. This is not what you would expect from a premium brand.
I contacted customer services and provided photos, but because I don’t have proof of purchase (the person who bought them has sadly passed away), they have refused to offer any replacement or repair. The only option given was a discount to buy another pair—which I don’t feel is acceptable for a faulty product.
I understand policies around receipts, but in exceptional circumstances like this, I would have expected a more reasonable and compassionate approach. Instead, they have relied strictly on policy and declined to take responsibility for what is clearly a manufacturing issue.
Very disappointing customer service and not what I would expect from a brand like Mallet London.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MALLET
Hello Louise
Thank you for sharing your experience with us. Upon reviewing the communication between you and our Customer Services department, we are completely satisfied with how they have handled the complaint.
While we understand the situation and sympathise with your concerns, without proof of purchase, we are unable to verify where and when the items were bought, or the price paid. As our products are sold through multiple stockists across the UK, the evidence of the sale is essential. We are, of course, fully aware of why this could not be produced. Additionally, it is important to remember that the contract of sale exists between the purchaser and the seller, rather than the recipient of the gift.
As previously explained, the item is from our Autumn/Winter 2019 range and is therefore several years old. However, having reviewed the images provided, our team acknowledged that they appear to be in fair condition. On this basis, as a gesture of goodwill, we offered a fairly reasonable discount code for a future purchase. We understand that this offer was declined by you.
Wishing you a lovely rest of your day,
Mallet
unfortunately i couldn't get a refund…
unfortunately i couldn't get a refund for the Christmas present that i bought early enough November to i could actually afford t pay it for Christmas for my son - he hated the trainers and i wanted to exchange them, not even want a refund - I couldn't get either - unbelievable -so now i am stuck with a pair of very expensive unwanted trainers - i will never ourchas from mallet again
15. oktober 2025
Svar fra MALLET
Hello Melissa,
Thank you for your feedback and I am sorry to hear what has happened. For reference you placed the order on 8th November and received 11th November.
The returns policy at this time was 30 days (from the day the goods are delivered) which was stated on our terms and conditions. After this time, the portal will not work.
We are very sorry for the inconvenience caused but we do encourage customers to check the returns policy to ensure it suits their needs before placing an order.
Have a lovely rest of your day,
Mallet
Svar fra MALLET
Hello Adrian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Svar fra MALLET
Hello Wayne,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Svar fra MALLET
Hello Miss Howes,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Top marks for Top kicks...
Soon as saw the new loafers on site just had to have them!!
Amazing kicks, great detailed wedged soles 👌👌
Also great to get the handy shoe bag fr packing fr hols n handy wipes fab touch.
Delivery was fast much appreciated
Keep up the gud work guys tol marks fr top kicks!!
4. mars 2026
Svar fra MALLET
Hello David,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Love love love
Love love love! The only negative I have is that the women’s colours of the dip are better than the men’s and women’s only go up to size 8 and I’m a size 9 so make women’s bigger or better/more men’s colours
12. februar 2026
Svar fra MALLET
Hello Fidel,
Thank you for taking the time to provide us with your valuable feedback. This will be passed on to the production team.
We also love the Dips!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
A very swift and easy ordering and…
A very swift and easy ordering and delivery service. I am always happy with my Mallets. Thank you
12. februar 2026
Svar fra MALLET
Hello Mr Miller,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you
Mallet
Redipped ???
Love the look of the trainers but only had them on a few times and the dip on the sole and toe is pealing
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MALLET
Hello Drew,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your order number and images of the footwear and we will try our best to give you some advice on what to do.
Wishing you a lovely rest of the day,
Mallet
This is my 3rd purchase from Mallet
This is my 3rd purchase from Mallet. My first pair of boots. They are soo comfortable for all day wear. Sturdy yet light. Delivery is always fast and tracked which is a bonus. Will definitely be getting more products
1. februar 2026
Svar fra MALLET
Hello Lisa,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.