Malenzo  Anmeldelser 

152
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

First time trying Malenzo, will definitely purchase again. The merino wool is lovely and fine, and the item was very well finished. Customer service is very responsive and delivery was quick too. Noth... Vis mer

Vurdert til 3 av 5 stjerner

Purchased a long sleeve polo which was unfortunately too small so had to return. This is where the problems start. Been 2 weeks now and still no refund or response from Malenzo. Shame because the qual... Vis mer

Vurdert til 5 av 5 stjerner

I’ve bought 4 tops from malenzo, with the quality blowing me away each time due to the fit an the quality of the material! I’ve paid high end retail prices for knitwear from places such as Luca Falcon... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

*Highest quality knitwear that’s quite clearly had many hours of design work put into it. Luxury products that fit even better than expected and at competitive prices. *First class customer ser... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Herreklesbutikk

Skrevet av virksomheten

Clothing Brand. Smart Casual Menswear. Fitted. Affordable. Luxury.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

152 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(152)

29 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Happy customer

Bought my soon 3 hoodies from this site absolutely lovely and delivered on time customer services also amazing would order from here again

2. oktober 2025
Vurdert til 5 av 5 stjerner

Fantastic customer service

Despite issues with the courier losing parcels they'd sent out on more than one occasion the customer service was brilliant. Went out of their way to make sure the items I'd ordered arrived. Tops look great and fit really well.

22. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Still haven’t received my order

Still haven’t received my order. I have emailed both malenzo and royal mail and got no response. I ordered nearly a month ago

4. desember 2024
Logoen til Malenzo

Svar fra Malenzo

Hi Aiden,

Hope you are well and thanks for taking the time to leave a review.

We can not find an email from you to say you have not received your item but if you could please check you have sent it to info@malenzo.co.uk that would be excellent.

We can only apologise that your item has been delayed arriving to you we know how frustrating this must be, we checked your order and we sent it with next day delivery 2 weeks ago which is extremely frustrating for us both that it hasn’t arrived.

We will chase this up tomorrow with The Royal Mail and I will get back to you with a response. We have lots of serious delays with orders that were sent from the Black Friday weekend.

The Royal Mail are conducting an investigation into this themselves as we have already lodged a complaint but we will add yours to the list and update you asap.

We can only apologise again but as soon as we hand the item over to Royal Mail we have to rely on them to deliver it on time which at this time of year they seem to be struggling to do.

I’ll be in touch again tomorrow once I have spoke to them

James

Vurdert til 5 av 5 stjerner

High end quality every time!

High end quality every time!

I've never had a bad fitted piece of Malenzo garment, and I've bought from every one of their launches. I have recommended every one of my friends and family to buy from this company. What ever they are doing they are doing it right, keep it up!

4. desember 2024
Vurdert til 5 av 5 stjerner

Excellent service easy pay options…

Excellent service easy pay options really quick delivery and high quality clothing

29. november 2023
Logoen til Malenzo

Svar fra Malenzo

Hi Amanda,

Thanks for taking the time to leave such a brilliant review.

We're glad we've met your expectations with pay, delivery and the quality of our garments.

Speak soon

James

Vurdert til 4 av 5 stjerner

Could do better! .... but recovered the situation!

Not all the items were in stock, despite logging in at 7pm in response to an email that said the stock would be available from 7pm.....

The order included one incorrectly sized item (ordered XL and XXL; was sent 2 XLs)

I've emailed to get a refund form (in line with the Easy Returns advertised) and no-one's responded.

On a positive note, the product itself looks & feels good quality and well made.

Update: I received a response this evening to my email. To be fair to Malenzo, they have apologised, addressed the error with the wrongly-sent item, and refunded the delivery cost. Availability remains an issue which hopefully will improve in future

29. november 2023
Logoen til Malenzo

Svar fra Malenzo

Hi Dom,

Thanks for taking the time to leave a 4 star review even though we made a mistake with your order.

6/7 items were correctly packed and sent to you but we sent 2 XLs in the same garment instead of an XL and XXL so again I would like to apologise for this.

We responded to your email 6 hours later which I agree could have been sooner but due to then recent launch we have been busier than usual, we normally respond within the hour.

We have refunded you some of your order to apologise for the inconvenience caused and will replace the missing item.

Regarding one item being out of stock straight away - unfortunately this is the main issue we have as a reasonably 'new' business. The demand far outweighs what we can make/put on sale so it results in some sizes selling out almost instantly.

We know you managed to get 7 out of the 8 items you wanted before they sold out but if we have any returns for the item that did sell out before you can purchase we will make sure you are first to be able to purchase it.

I hope this is ok and we really appreciate your patience and support.

Speak soon

James



Vurdert til 5 av 5 stjerner

Amazing quality polos

Having heard of the quality of malenzo clothes I thought I would give them a try and so bought 2 polo shirts. Absolutely amazing quality, a boss fit and looks decent on aswell.

25. april 2023

Dette er Trustpilot

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