Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

The product range is huge, I can understand that many products are not available. I have ordered products a few times, they were delivered quite on time and well packaged. I am happy with the quality... Vis mer

Vurdert til 5 av 5 stjerner

I ordered a few days ago on a Saturday night for the first time at makeup.gr. I had my doubts about the delivery time of 3-4 working days, but I gave it a shot, especially since the delivery is free... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Παράγγειλα μια αντρική κολονια εκτός ότι δεν μυριζε καθόλου μα καθόλου από πάνω μπορούσες να την ξεβιδώσεις κ να την γεμίσεις, αυτό δεν γίνεται στα κανονικά μπουκάλια κ πλήρωσα τιμή 46 ευρώ. Αίσχος να... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Παρρήγγειλα προϊόντα για δώρο γενεθλίων, οι χρόνοι παράδοσης ήταν 3-4 εργάσιμες, 8 ημέρες μετά δεν είχαν έρθει, πήγα στα γενέθλια με άδεια χέρια, έχασα άπειρο χρόνο να προσπαθώ να επικοινωνήσω με την... Vis mer

Selskapet har svart

Informasjon om virksomheten

Skrevet av virksomheten

Το Makeup είναι ένα ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία καλλυντικών και αρωμάτων. Έχουμε πάνω από 143.000 προϊόντα από 2.000 από τις πιο δημοφιλείς μάρκες στον κόσμο. Δραστηριοποιούμαστε σε 25 χώρες, συμπεριλαμβανομένων της Ουκρανίας, της Γερμανίας, της Γαλλίας, της Ισπανίας, της Βουλγαρίας, της Αγγλίας, των ΗΠΑ και άλλων. Δωρεάν αποστολή για παραγγελίες άνω των 19 ευρώ στην Ελλάδα. Makeup is an electronic store that offers a wide variety of cosmetics and perfumes. We have over 143,000 products from 2,000 of the world's most popular brands. We operate in 25 countries, including Ukraine, Germany, France, Spain, Bulgaria, England, USA and others. Free shipping for orders over 19 euros in Greece.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

38 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

the person on the phone is very…

the person on the phone is very rude...specifically a girl with a foreign accent...I placed an order for around €70 and called to ask about a face powder and to make a second order and she spoke to me ironically...I explain to her that the powder what I'm looking for... 10 minutes ago it was on your site and now it can't be seen even if I ask the reason and if it's finished....she asked me the same thing 50 times to tell her the product code....and I explain to her that it's not is there even a way to tell you the password??? I regretted ordering from this site and tried to cancel my order but they told me that it has already left and is coming....also i told to her about her abrupt manners

29. august 2024
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Svar fra Makeup

Dear customers, we apologize for what happened! Our company policy is to always keep the customer satisfied, but we ask you to understand that there are over 170,000 products on our website and the call center staff cannot provide you with quality service if you do not have the correct product code as errors may occur. Sometimes you can just say the brand or describe the product to our staff and they can help you find it, but we always need to make sure it's the right product to avoid a return or a claim. Once again, we apologize for what happened. Have a great day!

Vurdert til 1 av 5 stjerner

Never again!!!!

Your reply are only words. I call you 10 days ago and you did nothing. I say that I want my money back, and you say I can not have my money back. Now after 3 weeks I still don't have my package.
You are dubious and there is no excuse and nothing to
discuss.

26. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

παρέλαβα προϊόν ανοιχτό

παρέλαβα προϊόν ανοιχτό, χωρίς κάποιο προστατευτικό, αλλοιωμένο ή χρησιμοποιημένο δηλαδή και η απάντηση ήταν δεν μπορεί να γίνει αλλαγή σας ήρθε το σωστό προϊόν που παραγγείλετε. Γελάνε και οι πέτρες, ποτέ ξανά με τέτοια ειρωνική εξυπηρέτηση

23. august 2024
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Svar fra Makeup

Dear Customers,
Every single opinion, positive or negative, is important to us. The satisfaction of our customers comes first.
Can you give us an order number so we can pass the problem on to the claims department?

Μπορείτε να μας δώσετε τον αριθμό παραγγελίας ώστε να διευκρινίσουμε το πρόβλημα και να σας βοηθήσουμε όσο το δυνατόν περισσότερο;

Vurdert til 5 av 5 stjerner

Fast delivery

Fast delivery, arrived faster than excepted and I’m really happy with the products I’ve received, really thank you a lot for the perfumes 🙂

5. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Makeup

Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.

Vurdert til 1 av 5 stjerner

Destroyed & dangerous product

Ordered 2 yankee candles and the one came broken. No traces of glass were to be found anywhere in the package. Someone in the company had probably decided it's "ethical" to send a destroyed and dangerous item -because of the broken glass jar- to the customer. Such a shame..

Edit: the order number is №1721914347-0766. I've already sent a message with pictures, as I was asked. No reply yet though.

1. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til Makeup

Svar fra Makeup

Dear Customers,
Every single opinion, positive or negative, is important to us. The satisfaction of our customers comes first.
Can you give us an order number so we can pass the problem on to the claims department?

Vurdert til 1 av 5 stjerner

Worst of all

Polish complany
Do not buy
Not genuine products
I have ordered sth that arrived broken and the company do not have a phone to contact with manager only email that answerered not immediately
They told lies so as not to find a solution . Ridiculous company do not buy
Second hands items

28. juni 2024
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Logoen til Makeup

Svar fra Makeup

Dear customer,
Yes, our company is Polish, but our employees speak Greek.
Every single opinion - positive or negative is important for us. The satisfaction of our customers comes first.
Could you please be more specific about the exact problem you had so we can investigate it and improve our service?

Vurdert til 5 av 5 stjerner

brilliant first experience

I ordered a few days ago on a Saturday night for the first time at makeup.gr. I had my doubts about the delivery time of 3-4 working days, but I gave it a shot, especially since the delivery is free from 19€ above! Madness!
Today, Wednesday morning (actual 2 working days passed), I got it without any troubles and the cooperating parcel service also praised the highly positive experience with this company.
I can rate makeup.gr as absolutely trustworthy. I will definitely order again, the prices, offers and the gifts are unbeatable!

15. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Makeup

Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.

Vurdert til 1 av 5 stjerner

Μακριά από αυτούς

14. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Makeup

Αγαπητέ πελάτη, σας ευχαριστούμε για το σχόλιό σας! Εάν μπορείτε να διευκρινίσετε το αίτημά σας!

Vurdert til 5 av 5 stjerner

I ordered some dupes which so far I…

I ordered some dupes which so far I freaking love. The shipping was just a typical shipping with no problems at all. I really like this site as it gives a variety of famous either dupes either real ones.

5. desember 2023
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Logoen til Makeup

Svar fra Makeup

Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.

Vurdert til 5 av 5 stjerner

Άψογοι και τρομερά εξυπηρετική

Άψογοι και τρομερά εξυπηρετική !
Άμεση ανταπόκριση σε όλα !
5 αστέρια !

16. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til Makeup

Svar fra Makeup

Αγαπητέ πελάτη,
Σας ευχαριστούμε πολύ για τα καλά σας λόγια και ελπίζουμε να συνεχίσετε να ψωνίζετε με ευχαρίστηση στην ιστοσελίδα μας.

Vurdert til 1 av 5 stjerner

Επιεικώς απαράδεκτοι!

Παρρήγγειλα προϊόντα για δώρο γενεθλίων, οι χρόνοι παράδοσης ήταν 3-4 εργάσιμες, 8 ημέρες μετά δεν είχαν έρθει, πήγα στα γενέθλια με άδεια χέρια, έχασα άπειρο χρόνο να προσπαθώ να επικοινωνήσω με την ελτα courier (που δεν σηκώνουν ποτέ τα τηλέφωνα), ζήτησα από την makeup να ακυρώσουν την παραγγελία και να μου επιστρέψουν τα χρήματα, συμφώνησαν να το κάνουν και την 9η εργάσιμη μέρα ήρθε το πακέτο. Τους είπα ότι δεν το θέλω πια και μου είπαν ότι τα έξοδα επιστροφής επιβαρύνουν εμένα. Μακριά, μακριά, μακριά!

4. oktober 2023
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Svar fra Makeup

Στις 22/09, τη στιγμή που η παραγγελία σας τέθηκε σε επεξεργασία, σας εστάλη ένα email που σας ειδοποιεί για την κατάσταση στο Χαλάνδρι και σας έχουμε ενημερώσει σε περίπτωση που αντιμετωπίζετε δυσκολίες παράδοσης να επικοινωνήσετε μαζί μας για βοήθεια.
Στο email που σας στάλθηκε με τον αριθμό αποστολής γράφει ότι οι ημερομηνίες παράδοσης είναι ενδεικτικές. Επικοινωνήσαμε με τα ΕΛΤΑ μόλις μας γράψατε και τους ζητήσαμε να σας παραδώσουν το συντομότερο δυνατό. Αφού μας ενημερώσατε ότι απορρίπτετε το δέμα, τους ειδοποιήσαμε, αλλά στο μεταξύ ο κούριερ έχει πάει στη διεύθυνσή σας για να παραδώσει το δέμα. Σχετικά με τα έξοδα επιστροφής - όταν αρνείστε μια αποστολή στον courier δεν υπάρχει χρέωση. Η χρέωση ισχύει μόνο εάν, παρόλο που ο πελάτης δεν επιθυμεί την παραγγελία, την αποδέχεται οικειοθελώς στον courier αντί να την αρνηθεί και στη συνέχεια επιθυμεί να την επιστρέψει. Ζητήσαμε επίσης συγγνώμη για την ταλαιπωρία και προσφέραμε έκπτωση 5 € στην επόμενη παραγγελία σας ως αποζημίωση. Ευχαριστούμε κάθε πελάτη μας για κριτική του, η οποία μας βοηθά να βελτιώσουμε τις υπηρεσίες μας.

Vurdert til 1 av 5 stjerner

These guys use ELTA

These guys use ELTA, and thats the only way to deliver to me, so there is an 85% chance my order wont make it, and i will have to spend 10+ days trying to figure out where it is.

28. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til Makeup

Svar fra Makeup

Dear customer, please give us your order number so we can assist you! Sorry for the inconvenience!

Vurdert til 1 av 5 stjerner

Παρήγγειλα ένα νεσεσέρ καλλυντικών το…

Παρήγγειλα ένα νεσεσέρ καλλυντικών το οποίο δεν είχε καμία σχέση με την εικόνα και ήταν πανάκριβο ,όταν βρήκα το ίδιο με τα μισά χρήματα.

10. august 2023
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Logoen til Makeup

Svar fra Makeup

Σας ζητάμε συγγνώμη που δεν είστε ικανοποιημένοι με το προϊόν. Αν θέλετε να κάνετε κάποιο παράπονο, μπορείτε να μας στείλετε email, να μας καλέσετε ή να επικοινωνήσετε μαζί μας στα μέσα κοινωνικής δικτύωσης. Θα χαρούμε να σας βοηθήσουμε.

Vurdert til 5 av 5 stjerner

Great for 'drugstore' finds, basics, & for beginner shoppers

Just wanted to give this a lil boost for what a simple, no-fuss option it is particularly for lower-cost brands, the kind that you typically find in supermarkets, pharmacies or basic beauty stores, but where you can't always find that specific product you love locally (like your favourite scent of say Nivea shower gel).

Shipping is super easy to figure out, because you can only shop from the site specific to your location, so no trying to work out which zone your country is in or anything like that.

This makes it a good business for customers who haven't much experience shopping online and are a bit wary. Sadly you can only choose the language of the country you are in. It would be neat if they added English to all of these for anyone who isn't local to the country they live in, but honestly it doesn't matter a whole lot re: searching for the products because most of the names are the original.

In the greek version shipping also comes with a super low free shipping threshold so far! This, too, makes it great for skittish shoppers, as well as for those cheapie brands that would otherwise take a massive order of to reach a more typical free shipping minimum.

Overall it's not really a lifestyle site as it is a no-nonsense supplier. In that vein, it almost always includes a picture of the ingredients list, sometimes retyped separately which could help with accessibility, and a note of where the item is designed and manufacture, which is a lot!

It's also possible to browse by country of manufacture, which is a great way to discover some things you might otherwise not see on the site very easily (and of course not come across locally in your own country).

20. mai 2023
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Svar fra Makeup

Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.

Vurdert til 1 av 5 stjerner

Thus is a Polish company that does not…

Thus is a Polish company that does not know how to deal with Greek language bugs on their website. Total waste of time.

31. mars 2023
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Svar fra Makeup

Dear customer,
Yes, our company is Polish, but our employees speak Greek and so far we have not had such a complaint.
Every single opinion - positive or negative is important for us. The satisfaction of our customers comes first.
Could you please be more specific about the exact problem you had so we can investigate it and improve our service?

Vurdert til 5 av 5 stjerner

GREAT

In the beginning, I had my hesitations, but now, after 5-6 orders, I must say that this company is GREAT! Trust, authentication, speed, variety, and PRICES, everything is better than I thought. My congrats guys!!!

27. mars 2023
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Logoen til Makeup

Svar fra Makeup

Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.

Vurdert til 4 av 5 stjerner

Very Good

The parcel was delivered promptly.
Communication and customer service were direct and efficient.
I was expecting some complementary samples to my order, as it was quite expensive, but mostly because most other similar retailers usually do add some extra free stuff, which of course is not necessary, but is always a nice surprise.
Overall, very good.

8. juni 2022
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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Lær om anmeldelsesprosessen på Trustpilot.

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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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